Massage Envy – Sherman Oaks

Been going to this location for several months already. Karen is one of the new massage therapist. She is professional, very funny, and understanding. Each time after seeing her I am very relaxed and my hands don’t hurt any longer.

I love Claudia! She’s absolutely the best there. My boyfriend suggested I get a massage with her and I was absolutely thrilled. I ended up signing up for their membership just so I can have reoccurring massages with Claudia. It helps keep you on track when you have an on-​going membership, can’t make excuses to not go.
Park in the lot behind Baja Fresh, you get a 2 hour parking validation.

Must see Heidi ! You will leave with 100% satisfaction. She knows exactly how to relieve you of all knots, soothing and relaxing environment. Only going to Heidi from here on out, no other place can compare in quality and price

WOW! What a huge IMPROVEMENT now that there is a NEW Manager ZARI. Zari has made a big difference and everyone there is so much more PROFESSIONAL. Zari understands how to keep her customers coming back and knows business. Change is a good thing in this facility. Casey at the front desk is the BOMB, she is so friendly and cute. I can now go back to this place without worries. Kudos to the owner who finally realized that they needed a great staff to make the difference. My new favorite place to go for relaxation, this review is so much different from the one star when the other girl was the manager.

I’ve had a membership here for years and my experience has been consistently great! I work on my feet and exercise a lot so I find that massage is an important part of taking care of the aches and pains. I was seeing a fantastic therapist (JL) for a long time, but my schedule has gotten crazy and I can’t always plan in advance. I’ve since had Anja and Zina work on me and they are brilliant. The front desk is always pleasant and helpful. They suggested specific therapists that would be good for my needs. Zari, who was at the front desk today, was very friendly, patient and helpful with my payment and scheduling situations.

I have been a member for a few years and am so happy with the new team and management at this location. I cannot say enough good things about Zari –the new manager. She has been so helpful regarding my account, even being creative and providing options for my many unused credits. She has accommodated my needs and my the needs of my family as well. So glad to have her!

I’ve been going here for years and the service now is definitely better. Libby is amazing!!! Zari is the manager and is so responsive and accommodating.

Came in for a prenatal. Massage was ok. She started 15 minutes after the hour and ended on the hour which I did not like. Most places start the hour once they start their massage. When I addressed this with the staff at the front they shrugged it off. Super unprofessional and not worth the money. Plus this place is bare bones and does not make you feel soothed or relax at all. The massage was average. There are better places in Sherman oaks.

Came in first time for a massage, at the introductory rate. The massage I got was ok. Nothing spectacular. I was specifically trying to focus on a pinched nerve issue. Therapist said they would try to focus more on that. By the end of the massage, I was a bit confused how it ended so fast and still didn’t get as much attention to my injury even though the therapist said they would focus on it. I checked the clock on the way in and out and noticed that I didn’t start the massage with the therapist for a good 10 – 15 mins past the hour… but the massage ended exactly on the hour. I am used to massages starting the second they lay hands on you and finishing 1 hour from then. The 10 – 15 mins I missed would have made the difference. I probably would come back if I was in love with the visit even if it was cut short, but this isn’t the case.

Basing my 2 star review only on my customer service experience with Massage Envy. Bought a gift cert for my wife. She told me I picked the wrong spa and she doesnt go there. When I tried to return the item it was «all sales are final — sorrrrrryyyyyyy». I even asked corporate and they said the same thing. Not exactly how I would take care of customers but hey, whatever!

My lovely place !!! If I could I would give them 10 stars!!! Last time My therapist was Jamie. OMG !!! She is amazing!!! I had a problem with my shoulders and neck. She listened to my need and tailored my massage to those areas. I felt better after 1 hour!!! I will definitely make next appointment with her!!! Thank You so much for amazing service!!!

Don’t do it!!! THEY LIE AND CHEAT!!! Years ago, I was suckered into a membership and my «pre paid» treatments started to stack up when I wasn’t able to go in regularly. Someone at the location stole those treatments and applied them to her own account. Several phone calls to management (who are useless) and district management, they returned the «pre paid» to my account.
Fast forward… I placed the account on hold this past summer because I was not getting the massages regularly. Looked at my bank account today and they’ve charged me for $ 369. When I called they say there is nothing showing a hold and that I now have 29 prepaid treatments. That’s almost $ 1800 of services never rendered. They lie and cheat to get your money. When you call to complain, the person who lied and cheated is never with the company any more and never made accurate notes on your account. It’s a scam! The therapists are horrible! The staff is rude and unethical!!!

NISHA is the amazing. Best massage ever! I recommended her to my girlfriend and she have her an excellent massage as well. quality and consistency.

The front desk staff Anna is extremely rude. After I got my massage, I asked about how the membership works. Anna confused me with my current membership and gave me the wrong information. But after I tried to clarify, she said «it is not that difficult to understand how it works.» I don’t like to be insulted!
I will never go back again.

I don’t understand what the low ratings are for but with my picky personality I was waiting to give a low star however I disagree with the rest. The girls in the front desk were super sweet. Lily my therapist actually cared about her job and delivered. I have a hard time relaxing and sleeping but she got me to the point where I was gone for the hour I was there. I couldn’t wait to get home and get into bed. I tipped her well because therapist work with their hands and get tired. The girl at the front desk did explain the membership but I refused to enroll and she was respectfully of my wish. I will be back

Easy place to get a good clean massage. The front desk staff is nice and the array of therapist is OK. I have continued to go to Yvonne, she is dialed in to the needs of my body and I love her vibe.
I have had a few other massages here but I recommend Yvonne!

Will never go back again! I’ve never received a good massage. The only thing I liked there was the facial girl and she’s no longer there anymore. Today I went in to get my hour massage at 730. Waited and waited. Finally I got up 25 mins later to ask what was going on and they told me my therapist must be running over on the client before me. If I didn’t get up to see what was going on, I would of sat there for another 30 mins. They didn’t even give myself and this other girl who was also waiting any updates. They just made us sit there and wait.
I knew there was a reason I cancelled my membership. I even gave them 30 days notice and they told me I’m still being charge for next month. Ughhh! Thank god I found another spot that’s even better for the same price! Peace out massage envy!

Horrible service. I was a member for a year and the massages were fine, but I canceled this account back in June (by emailing AND faxing the form) to suddenly find a new charge for two massages four months later.
I called and asked for it to be refunded, and they refused, saying it wasn’t their fault because I never received a confirmation of the cancellation. I then said fine, then refund the charges because I won’t use them right now, and she refused.
I spend about $ 700 a year on massages and was just taking a temporary break over the summer. Bad move on their part.
DO NOT SIGN UP FOR THE MEMBERSHIP.

Scam artists!
Won’t allow cancellation within 60 days of membership;
Doesn’t provide their own therapists with adequate supply of creams; (Not catering to clientele who are oil-​sensitive, then giving some BS excuses.)
Reception actually tried stealing my sun glasses;
Only my 3^rd visit, and 2^nd time they’re out of any cream-​based products. I’ve waited 2 weeks to schedule with therapist, and now i’m supposed to reschedule until they can re-​stock.
Therapist informs me that they run out all of the time, only keeping a small amount in stock, while manager claims they never ‘run out’, that their supply got contaminated (somehow thats better?!), and that therapist doesn’t know what she’s talking about.
Never sign a membership for massage!!! A (good) private massage therapist is your best bet… Save yourself the headache!

This is a great deal hence the 5-​stars. This is not a 5-​star spa in the true sense, but the whole package makes it rank 5-​stars in my book. You pay $ 59/​mo and you get one massage a month. Don’t use your massage it rolls over; so you don’t lose your massages. You can use your massages at any location so you are not tied to just one place. You can have more massages (or facials) and you get the member price.
The massage prices for members are way less than non-​members. The location is very convenient and they validate for parking at La Reina parking lot at Ventura Blvd. and Cedros. I parked across the street at TJ Maxx for free, well sort of I did some shopping there so I wouldn’t feel guilty. The place is really clean and nice.
I had a 90 minute with Daniel today and wow was it a great massage. I think the secret to this deal is finding a masseuse you really like. I have been to other Massage Envy locals and while I had a decent massage it didn’t compare to today’s. Daniel really worked on me and I felt great afterward.
I signed up for a year and got a free month and a free massage. Great deal! Plus, since I am paying for it every month, I will go and keep my massage régime up to date.