Best Buy

Not sure about all the negative reviews for this Best Buy, but I come here (at least) once a month and always have a great experience. The layout, which was recently redone, is well organized over two floors – smaller electronics are upstairs, while bigger ones are downstairs. The employees are helpful, though sometimes you’re unable to find one that isn’t already helping someone else; hence the 4 stars. Parking can be a bit of a pain, due to the weird layout of the lot and parking structure, but nothing worth complaining about.

Good store, great employees, found what I needed in a second, but that was only because of the help I got from one of the Best Buy staff members. Didn’t like how the stairs and escalators are in the center of the store, which circles off everything else and makes you have to go around it. Otherwise, I come here for all my video games.

Poor customer service!!! I placed my order online and got to the store before my order was ready, they asked me to wait, later after an hour and half they told me that they didn’t have in stores and they would have to cancel my order… Super upset because the staff don’t really care, SA does not all have the same information about policies and products. And only two SA at the phone station… well, it was a really mess. Not even worth of any star :(

This review is for the Pacific Sales store inside of the Best Buy, as well as the delivery service used by Pacific Sales. I am giving 3 stars because I received excellent service from Pacific Sales (5 star) inside of the store, but the delivery service was a disaster (1 star).
There’s not much to say about my in store experience. I went in to purchase a new refrigerator and the sales staff was very helpful and took care of us quickly and efficiently. Things did not go so smoothly though with delivery. First, we were warned that since we have a copper water line that the delivery men would most likely not be able to hook it up, as they are apparently not qualified to do so. I accepted this piece of information and planned on calling a plumber once they had put the new refrigerator in place. Much to my surprise though the delivery guy told us that he isn’t allowed to even disconnect the copper line from my existing unit, which literally only involves turning off the water to the line and then unscrewing it. Seriously? I get that you can’t hook the new one up, but he literally was not even allowed to touch it. So I asked him how he was going to put my new refrigerator in our kitchen if he can’t even unhook the old one? His reply was «you need to unhook the copper line yourself». I replied to him «I don’t know how to do that, that is why I have you guys here». After some back and forth he agreed to do it even though he «could get in trouble». It took him 5 seconds to unscrew the line and pull it out — after he made me dig around in my water heater to shut off the water to the line.
Great, we are past the problem and ready to move the old refrigerator out and bring the new one in. WRONG. Our old unit is somewhat big and when it was originally brought into our kitchen the movers had to remove the doors from it to bring it in, then re-​attach the doors. Well apparently this too is a big friggin’ problem for these guys, who I dub the kinds of «I can’t do that». So again I asked «What can be done? How do I get my new refrigerator set up??». His response, «I don’t know, I’m not allowed to do that. I got in trouble last time I did something like that.» Now I totally understand that its on me for having a big refrigerator that is somewhat complicated to move out of our kitchen. However, these guys made little to no effort to offer any constructive solutions to the problem. They pretty much just wanted me to tell them that it was okay to leave the refrigerator in our garage so they could bounce. Furthermore, he explained to me that even if they could remove the doors our old refrigerator is not on wheels and would therefore require mover straps to pick it up and move it. The only problem though is that they LEFT THEM BEHIND at their previous job! Ok… how is that my problem or concern?! Eventually the installer called customer service to ask them what he should do and after a lot of back and forth the representative said «leave it up to the installers» if they wanted to remove the doors to move the unit out or not. The movers of course said «No, we don’t want to do that. We don’t want to get in trouble». It is pretty confusing considering the customer service agent is basically giving them the okay to do it, yet they claim they will get in trouble. So they stuck our brand new refrigerator in our garage and left. Now, I don’t know who is at fault here. The installers were so scared to get in trouble that they basically have no authority to do anything or think outside of the box to be able to satisfy the customer.
So after a spectacular fail of an installation the customer service agent put us back in touch with our Pacific sales rep, who did a fantastic job of setting up a 3^rd party to come out and complete installation the following Saturday. Furthermore, our representative is paying the cost of installing the copper water line. The only thing we have to pay for it removing doors on our old refrigerator to move it out — which is my issue and I will gladly pay for. Bottom line — Pacific Sales reps are great, but if you do buy from them just straight up ask for a 3^rd party install company to handle the job because the company Pacific Sales uses pretty much can’t do anything for you other than pull the truck up to your house and say «where do you want it… oh what’s that? You want the refrigerator put in your kitchen… sorry can’t do that, I’ll get in trouble!»

The worst customer service I ever been. The girl at returns doesn’t know how to scan merchandise. We bough threes tvs and a soundbar during last hollidays. We found out the 55″ tv was an open box, checked by geek squad and defective. We returned tge defective Samsung tv and the girl at returns issued a return for one of our 40″ tv. Even worst the refund was returned to a best buy credit card that is not mine!
We spoke with assistant manager, more that a week ago about it. Today is January 13 and we haven’t heat from hear from them. I keep calling the store multiples times with no luck.
One star is too much for a store that doesn’t worry for their customers. Don’t ever buy there. Go to any other store or even better online.
Finally, after a while I get in touch with assistant manager.

So I have been here a couple of times. the first time I was here was a couple of year ago when I preordered 2 PS4’s for xmas. There was a crazy line. Hut it was somewhat organized provided you had your confirmation and had a wristband. I have also been here on black friday/​Thursday night and it’s nothing special. The lines can get long, but that’s expected. As for the rest of the year, it’s whatever. I have walked around and talked to a few staff members here and there but nothing special. I forgot my best buy card once and they let me look up my account to pay which was convienant.
having it split into 2 floors actually makes me forget how big it is. It’s not a bad thing. I just forget this location is here sometimes.
I shop at best buy only a couple times out of the year and prefer to order online, but if I needed to return something I might come here in the future and the line is not that long. Parking can be annoying sometimes, but that happens when a store is located in a plaza like this one.

by far the worst best buy I have ever been to. The customer service is horrible. Came in on a non busy Saturday to buy a new iPhone.“supposedly” all the sales persons were busy, so no one acknowledged our existence. After 20 minutes I finally spoke up and someone told me I needed to sign in and wait my turn… geee thanks for letting me know! So I sign in. I wait over an hour and half. Meanwhile, I see sales persons chilling, chatting, kicking it, yet they’re too busy to help me…
Overall, the customer service here S U C K S.

Employees are great! Go buy a Tv and add an Xbox one the superior console they do have a bottom floor which the restrooms are located and they do have an elevator

I needed a surge protector and they had just what I was looking for. Sadly the store was empty. Like a ghost town. They have a nice Pacific Sales area downstairs but no customers. Hope they don’t close

Called 2 times to speak with someone. Both times waited on hold for 20min. Hold music stopped like someone picked up then a few minutes later call disconnected. I have a feeling they just hung up.

I got nothing but nice things to say about the attitude of the people that work here however when you advertise, even if its a misprint, you gotta honor that price. I saw a great deal on a quadcopter and went in to get it on Black Friday (see the picture I uploaded) but they wouldnt honor the price. I spoke to the manager, nothing. Called the customer care resolution center, they hung up on me. I then took it to the Better Business Burea and got this response «…We will make changes if there are errors when we are made aware of them and we are not obligated to honor a price if labeled in error…» So there you have it, Best Buy Corporate believes that they do not need to honor advertised prices. If only there existed a law somewhere about truth in advertising :)

I bought a open boxed wii u being sold as ‘excellent condition and no items missing’ came with almost half the box missing including the control for the remote! The store didn’t care at all and didnt seemed surprised. Very negligent and misleading on their part!

I’ve had bad experiences dealing with buying computers and having the Geek Squad work on them before, and swore I wouldn’t deal with them again. Unfortunately, had an emergency computer death, necessitating a replacement computer, data transfer and a home install done quickly, so decided to give them another chance. So far, day after purchase, my thought: BIG MISTAKE! The salesperson was ok. After that, basically just bad news. Got two stars, rather than one as the workers seem to mean well, but I think, largely due to the systems in place there, end up being rather inept.
The information they gave regarding the process of buying, doing the data transfer and having the home visit, was misleading and horribly incomplete. I would get carpal tunnel if I typed the entire situation and myriad problems I encountered.
They had incorrect information on my account, on parts of the paperwork I hadn’t been asked to check, including an unrecognized contact phone number that the only thing I can figure is that it may have belonged to an ex from almost a decade ago who used to do all the computer purchasing… though that was about 4 computers ago… Good job Admin! Luckily they had another number for me, though not the contact number I gave during purchase yesterday and repeatedly tried to ensure was the only one on my files (due to previous problems of this nature.)
There were not enough techs to help customers either time I had to be in the store. It has just been a nightmare thus far. Looking at some of what they have done to my computer, I’m not exactly confident about the state of my new computer thus far. There were not techs available to go over questions before I had to rush out to meet my tech who was theoretically due at my home shortly.
It is an hour and a half later and I am still waiting for the in-​home technician. No call, no update. No anything. To be honest, I am wondering whether he will actually show up during the given time frame and terrified as to whether he will be competent.
From the systems and situations I’ve dealt with in the past, and now, again, this weekend, I have good reason to be afraid… Wish me luck. Looks like I’m gonna need it!

It’s so tough, because this is a gorgeous store in a convenient location and each time I come here, I wanna fall back in love. But the customer service is so terrible it makes me cringe. Employees will leave you high and dry on the floor, do not ever come here if you’re in a hurry. It often takes heading to another department and pleading with them for service (seriously).

Pretty obvious why they’re losing to Amazon. The staff are friendly but are either super disorganized or under poor management. I stood in the Customer Support line along with 7 others for a good 30 minutes until they finally brought a 2^nd person over. All while the store was relatively empty and employees were standing around and talking to each other. Also the standard return policy is only 15 days.

Wow. What can I say. Gary, you are the stuff of legend. In the distant future my generations of offspring will be told the tale of Gary, Hero of Best Buy. I must warn my dear readers that before I went to Best Buy I had sworn it off, and only bought my electronics on Amazon. I was somewhat perturbed to be venturing into the belly of the beast.
I went with my father in law to help him purchase a new ungodly large Samsung flatscreen television. After making a huge purchase the sales person downstairs asked us if we wanted to take it out ourselves. The audacity! There we were, in the lowest pits of the Best Buy, asked to take our treasure up the dangerous and craggily metal moving mountain to make our escape. I turned around and after much discipline and concentration I used my Jedi mind powers and said, «We will not be taking it out ourselves.»
We left and moved our valiant and powerful Ram truck to the front of the store; we waited for our booty to continue our escape. Alas, one minute turned to five, and then to ten. I started to doubt my Jedi powers. Had they left me? Was I dealing with someone who had a far different thetan level than myself? Was this foe really just Tom Cruise in disguise? I ventured back in, like Samson, I was ready to pull down the Best Buy and permanently entomb myself within. I was quickly approached by an exasperated human named Gary. Gary told me there had been a mistake. I questioned what sorcery he spoke of, «I said speak Gary, lest you be smote by my vengeance.» Little did I know but Gary had overheard my transaction with my adversary. He realized that I was rung up without the free set of promotional Samsung sound bar and subwoofer. He was redoing the transaction while we were waiting outside.
I didn’t see the previous man who completed our original transaction and can make a good educated guess that he was torn in twain by Gary’s bare hands. Five stars.

Every time I go in here I see at least 7 or 8 people standing around and not helping anyone and when you ask for help people start walking away or are not very knowledgeable.
I went in for a return for an item I purchased 5 days prior with my receipt in hand. It took 2 people and 18 minutes to give me a return.

Frustrated with the service here. I came in to find two products that were listed as in stock according to the website. I couldn’t find either. I had to ask two people that worked here. The first, a manager, pointed me to the wrong product. Only after double checking did I realize this. The second, I asked for help to find the two products and got an explanation after about 10 minutes waiting that their stockroom couldn’t find either. When asked why the website shows the items listed as here, she told me it is possible someone could have stolen them and their stock is incorrectly showing it as available. Really?
I wound up purchasing a lesser version. Went to the checkout. The guy that checked me out wasn’t at the very least interested in being courteous or happy. I got the most rude, smug, look when I asked how many days I had to exchange or return.

In and out with a brand new laptop in 15 minutes!
My laptop went pffffffttttttttttt and I couldn’t Unilocal as much to keep my loyal followers updated lol.
So I came in and asked for a Toshiba. 4 stars only because he showed me the cheapest laptops first and didn’t even bother showing me the more expensive ones. Once I mentioned I wanted something different I was lead to my new laptop (that was in stock) and picked it up, asked for an external hard drive, the employee picked it out for me and I was back in my car all paid for within 15 minutes.
Super easy experience and leaving my review from my new laptop now!

Well I do understand why this store does not have great reviews but at the same time, it’s not that horrible here. Yes, the customer service is not always that great. But it’s not everyone! I go to the geek squad a lot. We have several computers we have purchased with them. It can get a little frustrations in that department but it can’t all be blamed I the staff. Some people for example get angry at the staff over a warranty or something yet the customer clearly didn’t read between the lines. They get upset at best buy for it and write a bad review. Again not to say they are not a pain in the ass sometimes but they are certainly not as horrible as you think.
I had the best service today then any time I had been in. Not going to bore you with a long story. But here’s the short version. Had a warranty for 4 years. Had a few issues with the computer. Brought it in several times. The assistant manager did us a big favor and gave us credit for a new computer based off the current value. Walked out with a new computer after 2 hours. We had a few employees helping us a lot! They were amazing!!! So patient!
I do wish they had more employees in the electronics section. There is never enough. So strange.
This location is located in a plaza. It’s next to pavilions and lens crafters.