AutoZone

Talk about outstanding customer service! I was stuck with a car issue on a Sunday and no auto shops could help me so we went to AutoZone and one of the technicians was able to diagnose the problem and fix it within 10 minutes of us arriving.
We suspected it may be an alternator or a dead battery and it turned out it was a loose connection, something I could not figure out on my own so I was very appreciative quickly and swiftly he was able to solve the problem.
It’s so refreshing to find good help in auto repair, I will definitely be going back to this AutoZone if I ever have trouble with my car again. Thank you so much AutoZone!!!

As I wrote in my check in, I received great service over the phone from Melvin and exceptional help once I arrived at this location from Cesar. I had an old battery in my car, which happens to be an Infiniti. As soon as I walked in the door I was greeted by three customer service reps and quickly assigned to Cesar which might I add made the visit purely enjoyable. Just a quick note, if you are an Infiniti car owner, ‘Cesar’s definitely the guy to go to. He absolutely loves Infiniti made cars and will jump at the opportunity to help you with anything you need for your Infiniti. I’m sure he’s just as excited to help with any other make of car but he does have a certain soft spot for Infinitis. Thanks again Cesar for installing my new battery and making my trip to AutoZone that much more interesting.

I have bought about 4 batteries from them over the last 3 years. Only one was brand new. The rest were used (exchanged or charged) as they discharged within a really short time. The salespeople are friendly but the batteries they sell may not be reliable.

Outstanding customer service!
I went to AutoZone tonight looking for a replacement headlight. I walked in– told the man working my car information and he quickly found the correct bulb. As I was checking out I asked him if it was something I would be able to change, or if I had to find an auto body… Much to my surprise he offered to take a look and ended up replacing the bulb for me!!! I couldn’t have been happier!!! Unfortunately, I didn’t get the guy’s name– but I hope he reads this and knows that he was so very appreciated. Thank you again!
My tip to other customers. Don’t be cheap. If these people are installing something in your car, tip them!

Customer service training is needed for this location.
They win on helping people with parts, but when you need to cash out the cashiers cannot get it together at all.
We waited 20 minutes to be rung up because we needed to pay with cash, the cashier said he was a credit card only register, but there was an open register which he moved down to 15 minutes later to ring another customer up.
Why could he not do the same for us while we waited for someone to help us?
It’s not rocket science!

I think it’s ridiculous that they can’t read check engine codes on your car. Seriously? They suggest Pep Boys of all places.

Went in to get a brake light bulb, Cesar greeted me right away and looked up which one. Then he installed it for me! Even though i had a tricky car apparently, he was friendly and helpful the whole time. :) thanks!

Had to get a brake light replaced and Alex was kind enough to install it for me; AWESOME service at this location! Thanks, AutoZone! :)

I’m not very well-​versed in cars, so when my (ancient) car battery gave out, I was out of luck. AAA couldn’t help because the battery was obsolete, but luckily Autozone was here to help. Over the phone, they were able to understand not what I was asking for (an antiquated battery) but what I needed. Cesar’s service was prompt and friendly. He showed me all the options available to me and never tried to push me into the more expensive option. He performed the installation himself, and my car is now running smoother than ever! Thank you Cesar and Autozone!

Everyone’s helpful here. They’ll check some things under your hood for free: battery, starter and others. Great AutoZone.

The customer service is great, however, getting the correct belt is ridiculous-​i brought the old belt with me-​my mistake was believing the guy could measure and I didn’t check upon receiving a new belt from AZ clerk-​I measured when I returned home only to find the belt was two inches larger than the belt I gave him which was broken-​but seriously, Helen Keller would have been able to tell the difference, so am I upset! Absolutely-​what a huge waste of time-​now I have to go back– I should have known better as I am smarter than to rely on anyone’s judgement because let’s face it-​they could care less about our time constraints-​and the guy was so full of himself offering advice to some kid whom obviously knew nothing about engines-​hate to see how his adventure with AZ went. Mine was a belt-​his was an engine additive that was recommended by the same clerk whom couldn’t measure a damn belt-​I had my dog with me and was in a hurry-what’s ur excuse AZ! What a bozos! Actually he did measure it-​but he measured incorrectly. One more thing before I leave-​the clerk took my old belt that I had given him to measure/​compare and asked me if I would like him to discard out-​I quickly reached my hand out to retrieve it and stated, «oh no-​» and it’s a good thing-​because NOW I HAVE TO GO BACK FOR THE RIGHT ONE!!! Do I Sound aggravated? Good guess! I wish people had more self respect for the quality of work they gave to consumers!

Melvin was a big help. Educating about car care and helped me replace a busted bulb and air filter. I will always come back to this Autozone. Thanks for the info and help!

Talked to Cesar M. On the phone to make sure they had the part I wanted then zipped over to AutoZone and Cesar was right there to help me. He helped me find the right bulb for my car and I was out of there within five minutes. Plenty of parking very courteous friendly (not fake salesman –y) service. Is this a dream?

Incredibly helpful staff! I walked in with a bad battery in my car and was out with a brand new battery installed in less than 20 minutes. I will be returning for any parts or things I need in the future! Thanks so much for the help!

After having a terrible experience at another auto place I was so happy to find myself here! Cesar was super helpful and not only answered my questions but actually came outside and took a look at my car himself. As a female who is aware but not 100% educated in the workings of a car, it was incredible to have such a nice employee like Cesar take a little time out to help her. Thank you all so much!

I had to get a license plate mount. One of the employees were quick to help, very nice and no wait. Which was awesome! Got exactly what I went in for and he even took the time to explain how to mount it.
My only complaint is that the parking lot was very full but maybe I went at an odd time.
Pleased with my overall experience.

Professional and welcoming is how I would described my sole encounter. Ceasar helped me out very politely over the phone and in person when I needed my battery checked and ultimately replaced. I was told at most 45 minutes for a recharge and test, but was out in no more than 15 minutes. I was thoroughly advised on a few matters and left with a brand new battery. I will firstly consider them for my auto parts needs for the time being. Thanks.

They are good if you need a lightbulb or windshield wiper fluid. As far as car parts never again. My girlfriends car wouldn’t stop on the freeway when needed due to super low quality breaks. My new break pads cracked and damaged my rotors after 1 month. If you don’t want to end up wrapped around the tree I suggest you buy quality parts elsewhere

The store manager here is absolutely rude. Some workers are nice, others are just as rude as her. I’m not quite sure how she got a management position.

Generally I have always liked AutoZone. I feel I often get ignored because I am a woman, but I just keep smiling and get what I need. This was my first stop at this location.
I liked the parking lot — it was big and there was an employee out helping someone install wipers. I like to see them get engaged and help out.
Their retail area is pretty cool too. Not many people browse, but I do. I like to see all the new gadgets and accessories for the car!
The service is good, and they always have the part I need.