Conn’s HomePlus

I wanted to surprise my husband with a 60″ TV for our 1 year anniversary, so decided «Hey, they have good deals, let me see what they can do…» I received a call from a sales rep after applying for financing stating that all I needed to do was bring a copy of my drivers license and social. I show up to the store (30 minute drive from my house), excited to buy a TV and I am told it will take roughly 30 minutes to determine credit limit that I can purchase. 30 minutes go by with no response. They state it will take another 5 – 10 minutes. That time frame goes by with no response. They state it will take another 30 minutes. After repeatedly asking for my drivers license, social security card and quoting new time frames, I began to be annoyed. I did not have time to just throw away, so I informed the manager on duty that I was leaving and to call me with the credit information. I did not receive a call all night so I decided to follow-​up the next day. I followed-​up the following day and again was told that I needed to bring a copy of my drivers license and social security card. I was ready to finance for $ 1500+ in furniture, now I will never finance or revisit a Conn’s HomePlus store. The only reason I awarded a 2-​star rating, Brandon was extremely friendly and very professional.

I wouldn’t even give this place 1 star, but I can’t write a review without it!
This is nothing but a big rent a center… I hate it!!!
It’s such a rip off!!!

So I’m just about to go to Conns store 149 in Colorado to speak to MANAGER TOM. After waiting all day yesterday for him to return my call (which he did not) regarding why my $ 3,393.59 King bed set order was messed up. And to have him CLARIFY what went wrong, and what they are going to do about the fact that they FAILED to mention that my adjustable bed base needed TWO $ 1400.00 pieces; but sold be the «ENTIRE SET» with only ONE HALF of the adjustable bed base… When I asked MANAGER TOM how long he was going to be working today, he said «I’m only working a partial day, because this is my 7^th day in a row». ARE YOU KIDDING ME? He has the AUDACITY to tell me that? My response? «Oh that’s too bad»… And then his response? «Now you’re getting sarcastic»…
YOU’RE IN RETAIL!!! You know what we call that??? JOB SECURITY. But with your current poor customer service, I would venture to guess that it won’t be for much longer!!! SEE YOU SOON, TOM!

Spent my entire sunday here. I only have Sundays cuz I work every day. So I was here all day because apparently when I was getting ready to buy, their system went down. I came back 2 hours later and their system was still down. So I went to buy something somewhere else, and they called and said to come back their system was up. We come back and buy a t. v for 929 dollars. I used their financing and i went to get my truck to pick up the t. v and i read the contract. Holy crap! 600 dollar finance charge and after their interest rate, it ended up being a $ 1800 t.v. they will screw you! BUYER BEWARE

RUDE employees, inflexible delivery, and poor quality furniture.
BUYER BEWARE!
My husband and I purchased close to $ 4000 worth of sofas and end tables. The delivery was a royal pain — delivery company completely unwilling to deliver after 2 pm. I had to take off work to receive the delivery. The delivery guys were really nice and worked fast. However, one of the legs on the ottoman was broken. The guys took it back and then we had to deal with the unwillingness of the delivery company to come after two. Ended up having it delivered a week and a half later on a Saturday.
Fast forward 4ish weeks later…
My husband and I are laying on the couch. He stretches his arms and we hear a crack! Yep, broken frame from a slight movement. We call customer service. RUDE RUDE and more RUDE. They tell me they will have to send someone out to look at the couch and see if it can be fixed. Again, only availability is before 2pm. At this point, I am livid. I end up speaking to three different people, including two supervisors, and all I get is more rudeness and more unwillingness to help. I got nowhere on the phone, which when all said and done, took more than two hours of my time.
My husband ends up speaking to a rep the next day and asked to speak to the legal department. All of a sudden, they can get us a new couch, without all the hoops to jump through. They tell him they will call to set up the delivery. 1 and a half weeks later, nothing. I then called AGAIN and spoke with a rep, who transferred me to the store. I spoke with Mario and he was RUDE too. He told me we needed to sign a new contract. When I questioned this he got very pissy and told me he used the wrong word… I am waiting for a call back and I do not know if that is even going to happen.
RUDE employees, inflexible delivery, and poor quality furniture.
BUYER BEWARE!

Purchased quite a bit of merchandise in December. Had several issues with delivery but it was just minor inconveniences, however if they would have called my work # during business hours instead of leaving messages on home number things would have worked out better. Very happy with all my purchases. Mario Lopez took very good care of me… i give 5 stars for his customer service! I knew i had a payment due the beginning of February and i had not recieved any bills as of today (2.3.15) i logged into Conns website thinking i could just pay my bill, its asking for the numbers on my coupon booklet, never received said coupon booklet. Called customer service asking them to please send me my bill. She just said i dont know why you didnt get it, but you owe $xxx.xx this month and ill request that they send you a coupon booklet. It just seems odd that I had to call and ask for my bill, especially since my paperwork says there is a hefty late fee when your payment is late.

I didn’t shop here but… my girlfriend and I were about to until I did some research and read reviews of the company. It was hard to find 2 good reviews on the company. I would not shop there based on their track record!

Purchased 2 TVs back in November. As of today, still having issues. Without writing a novel, store had stock issues, customer service is horrible, and employees aren’t knowledgeable. The entire process was one of the worst retail experiences I’ve ever had. Shop with a more reputable company!

On my first visit they boasted about their price matching, even on Black Friday. I spent 2 hours over 2 days trying to buy a high ticket item and trying to get price matching but they couldn’t. First problem is you must have a paper ad. Who gets a newspaper anymore? I happen to find a stack of ads at THEIR desk and found the discounted item which is cheaper at every store but Conns. After 15 min. they decide they won’t price match that company. Then I find another ad, 15 min later they decide it’s a Black Friday ad and won’t match. Third ad I find is not a Black Friday deal. 20min later they say they won’t price match on Black Friday. Went in next day and they decide they won’t price match that weekend. They told me to come in a third day and maybe they can do it. Not a chance. I wanted their next day delivery but it’s not worth the hassle. Go to any other store in FOCO bc they ALL price match all competitors including Amazon without a paper ad or the hassle. This was my first and last visit.

I went to Conns to try to purchase a washer and dryer yesterday. They told me they had a promotion of $ 100 down payment no matter how much you purchase. So I went to try to purchase a washer and dryer that cost $ 679 each. It totaled to just under $ 2000. Not bad I thought! When I went to sign the contract I looked at the number of payments and which was 34. My payment would be $ 209 a month for 34 months. Oh no!!! That’s over $ 7000??? To top it of they were trying to get me to sign a LEASE!!! Hahahahaha yeah right… BUYER BEWARE of what you sign. Do the math. Go somewhere that’s legit. These guys think that they can charge 500+% interest.