Applebee’s

Service on the floor stinks. No idea of customer service, no idea of staffing the restaurant properly, no menu knowledge and basically a fail on all fronts. Save yourself some frustration and go somewhere else. Waitstaff would rather be joking at the bar rather than making money. Poor performance.

Nice décor. Seems like it was recently updated. Food was mehhh compared to the other Applebee’s I’ve been to. Service was mehh as well. Wasn’t the greatest experience. I’ve been to this location several times. Just had a bad experience so this is my review. Will update next time I stop in.

One star is generous for this place. Restaurant was extremely cold. Waited 25 min for an appetizer and it wasn’t crowded. Waitress was good but she had to keep checking on the appetizer. They also tried to bring the food out at the same time as the appetizer. Manager is worthless she witnessed everything and only gave an I’m sorry. Then she came back to the table and said she knew I was one of the «regulars» even thought that was my first time there. I was so disgusted and felt I wasted my time and money. Food was just ok. I would not recommend this place stay away!!!

Looking for a place slightly more disappointing than a truck stop Denny’s? Welcome to Applebees in Shelby!
We get there on a Tuesday evening to a ¼ full restaurant, there is no one to seat us. After five minutes someone from the bar yells someone will help us in a moment. All this while there are two bartenders at an empty bar, two waitresses/​one waiter milling around said bar chit chatting and one person I can only assume was the manager walking around aimlessly. At this point a couple came in after us swore, and promptly left. The only reason we even stayed at this point is due to my mother in law.
I finally said screw it and led us to an empty booth. Once we sit down a few employees walk past us multiple times even though it’s obvious we don’t even have menus. Eventually by some random chance, the person I’m guessing was the manager drops some menus off and walks away.
Skip ahead. Three people ordered steak all medium done and I ordered their philly steak sub option. Two steaks arrive fine, one arrives brown and fucking purple/​cold on the inside. When we brought this up the waitress said that’s how it was ordered, after a short lesson on what medium means she agreed to have it taken back and refired, not replace but just cooked more. My philly arrived with no onions or jalapanenos, when I brought this up to the manager she said oh I’m sorry and offered to get me a refill on my drink.
On top of it all, a couple hours later I’m spewing copious amounts of liquids from both ends of my body. I’ve eaten egg salad sandwiches from gas stations and not gotten sick, one trip to Applebees and I’m down with food poisoning. A fucking joke.
In short, go like three blocks down to a drive through burger and shake joint that had cars lined up to order, next time I will.

Dinner at this Applebee’s is less than appealing. I ordered the Nacho’s. They were cold — the cheese was not melted — all it was — a bunch of chips sprinkled with lettuce — tomatoes — cheese and a small amount of the brisket. When I tried to speak the manager — she ignored me and would not make eye contact. The 2 bartenders walked by my empty wine glass at least 8 times before asking if I wanted a refill. This Applebee’s may be under new management, but they are as bad as the last ones. Write this location off your list.

Only eating here out of necessity. Put in a 15 person to go order for the team the night before. The people were nice, but we had to take a few orders back in because the orders were incorrect. I ordered the strawberry salad with chicken. The dressing was good, but it’s a really small salad for $ 10 with a few slices of cold chicken. I found myself thinking how thankful I am to live in Charleston and have much better non-​chain options.

I don’t even know where to start. Like really Applebee’s?! Really? This place needs to just start over. Like all the way around. The service was GARBAGE and it seems like I just can’t win no matter what I order. They’re always forgetting something. It’s overcooked, it’s missing on the plate, it’s Chillin in the back. The drinks are watered down, the service is also missing in action. probably chillin in the back with the rest of my food. which is mediocre every time. Also don’t get anything with tortilla chips bc instead of giving you hot fresh chips, they give you a basket of stale chips (it was literally like chewing a piece of a vinyl record.) that they covered with oil soaked, grease sprinkled chips. like was I supposed to not notice? I will neverrrrr go back. It was so bad I wanted to send the whole table back. but I couldn’t get a hold of a waitress for basically the whole visit! We had 3 different waitresses who really couldn’t care less about our table. We literally waited 20 minutes for drinks and they took so long with the check we contemplated just walking out. It’s just an all around bad experience.

I really do not like to give one star reviews because I do realize that this place of business is someone’s livelihood. This will be my last visit/​check-​in here as you will see. I can not even be lured back with craft beer on tap.
We went about two weeks ago on a Friday night. Pulling up we saw who we learned later to be the general manager sitting on the stoop/​sidewalk by the dumpster with other employees, smoking cigarettes. Very professional. We were seated with the intention of having a couple of beers that were on special. We noted a waitress cleaning the table next to us. She wiped the table and literally chunks of food were falling on the carpet in front of the table. Did anyone come and pick up the chunks/​sweep? Of course not. A family was seated there and they were stepping all over the food on the floor. I am very suprised those people did not say anything; I would have. We were told what the price for our beers would be for a «Brutus» (their tall glass), and the actual price was $ 1.50 more per beer (apparently they weren’t on special like the waiter said they were). We were also told that appetizers were half off after 10 PM, so we ordered Green Bean Fries and Won Ton Tacos. They were just okay; they left that super greasy feeling in your mouth (like how a ducks back repels water). So we get the bill and all of the prices are wrong. We talk with our waiter and he goes to check the prices; apparently our appetizers weren’t half off. He turned over a placard on the table and showed which ones were half off. Jeez — just terrible. You could tell he was really embarrased and we decided not to call a manager over and get him in trouble. Is running a «chain» restaurant that follows a corporate formula really that difficult? Apparently it is.

Well, so far the manager looks like he just played racket ball in this work clothes. Just a sloppy mess. Sam Adams was hidden in the veggie fridge according to the bar tender. Food is looking good though. Went with the bourbon street steak which is always a sure bet.

Not really an Applebee’s fan, but it was nice.