Randolph Jewelers

I walked in to sell my gold necklace I’ve had for years. Only 1.6 grams so $ 20 in trade. My life hasn’t been the greatest with bills and death in my family. I didn’t want to sell my necklace but was in pinch for cash. So I’m already down in the dumps and the owner just kept saying over and over oh wow this is tiny. This is thin. This isn’t nothing blah blah blah. Listen guy this is my necklace all I can afford best I can do. I’m not rich I can’t afford a fancy rap chain. I walked out of there so insulted and so upset. Keep your comments to yourself no matter how big or small the jewelry is. Very hurtful. I will never go back there and will go out of my way if need be to tell others to steer clear. Unreal.

Where to start…
Took my watch in for sizing. After a few min of the owner, Larry, an older man banging on my watch and swearing under his breath saying something about ‘breaking things’, he said he’d need to send it out and it’d be back Wed. I asked if he had broke my watch and he said no, he had broke a tool though. Ok I allowed it to be sent out with expectations to pick up Wed as I was told. I also spoke to him about some other jewelry, engagement rings, diamonds, etc. I showed him a few pics of rings I was interested in, and watched him make disgusted faces and tell me that the rings I wanted were junk. He then proceeded to show me and try to convince me his choices he had in Stock were better. I’m sure they were fine but they were not suited for your typical avg age of a couple getting engaged. These rings were suited for ages 60+. We’re talking very old school gaudy, etc. Hey, to each their own but don’t tell me my ring choices were junk. All in all, he was a crabby old man who sometimes seemed nice and then wouldn’t even say goodbye to me even though I said it twice to him. So weird. So anyway, no call on Wed for my ring so I called them Wed evening and they said it wasn’t ready but would be ready Thurs. I went in and to my surprise, they’re asking for $ 20 for link removal even though originally I was told $ 6-​$ 8. I was baffled and said no way and she said the reason why was cuz she had to send it out. Well, not my problem, you should’ve told me since you couldn’t do it thatd It’d be an extra charge and it wasn’t even ready on Wed when it was promised. I could’ve taken it next door and had them do it in 10 min. She said they cant control when the watches come back. I told her then dont tell customers thetll be back on certain days. Common sense. So I argued and she said $ 15. I sighed and gave her my card, she sighed and said merry xmas, meaning it was free now. Which was nice, much appreciated. But then I get home and what do I find out, these incompetent fools have actually broken one of the links they removed so it’s now useless to me. Wouldn’t be a huge deal but the watch wasn’t for me, I had actually sold it to a buyer who expected the full watch incl all links. Not sure who knew the link was broken but handing it over without telling the customer is terrible business practice. Not charging me is the least they could do. If they weren’t confident with the job, they should’ve turned it down. Links for expensive watches can actually sell for a decent amt of money. If these people want to stay in business, they need to market toward a younger clientele, get jewelry in that appeals to people under 60 yrs old, and not have a crabby old man insulting young womens’ ring choices, it’s just bad business. Don’t accept a job you can’t take on and certainly don’t give your customer back broken jewelry without saying anything.