Safeway

This is the most incompetent place of business. Grabbing 3 items and a prescription with no copay shouldn’t take 40 minutes. The pharmacists just sat at their computers while a line developed. I avoid this store at all possible costs even though I live less than a mile a way.

I’ve lived in Severna Park for almost 20 yrs and the Safeway on Benfield is down the street from me. This store is the absolutely worst run store with regard to customer service. They are rude and say nothing to you at the register. They say «thank you» after you pay like it’s painful for them. They are unfriendly at the deli area that makes the sandwiches, the lunchmeat counter employees will show obvious irritation if you ask for lunch to be cut if it’s already on the shaved platters. The store is clean, the prices on the sale items are fine but they depend on being a convenient location vs any kind of customer service. My spouse, my mother and I make a point of shopping anywhere, every where else but Safeway.

I live across the street. I’m here at least twice a week. Why the hell is this store ALWAYS understaffed? Seriously. Always. The people here are great. There just aren’t enough if them.

Not a bad grocery store. Good selection of everything. Ive never had a problem with the store being dirty. Decent meat selection. I like that there is a Starbucks in store — a nice cup of coffee makes my trip more pleasant.

Consistently too filthy to be a food store. sidewalks have scarcely seen clean water, bathrooms are. dont touch anything, shoddy service, as usual. Went in at 8:16 pm sat night and there were two cashiers with lines down the aisles. Apparently, the self service lines were being serviced by a staff. Maybe do 1 of the 4 at a time? You guys need to get your crap together. Have you been in Wegmans?

Overpriced unless you do coupons, Just For U or $ 5 Fridays. Always a line since they understaff their cashiers. Self checkout can be closed with one cashier on duty. They tend sell out of some of the things I get on a regular basis (caffeine free diet soda for example) and they make you buy multiple items to get things priced fairly. I go to Aldi in Pasadena for most of my items these days. Wish we had a better Safeway. Can remember how elated everyone was when it got remodeled. Too bad it just looks pretty now…

Store is just fine. It’s right by my house. I’m there all the time. Staff is okay, they are always stocked, pharm is nice, too. They have a lot of unique brands as well. Not sure why there’s such a lack of love!

All the nuking of the Safeway on Benfield seems silly — most of it is really about
and not this store.
Store is fine; their loss leaders are usually a great buy. Staff is helpful when you need it. The drugstore is especially good; they have been of great assistance on numerous occasions and we’ve never had an issue getting things filled in a timely manner even when dropping off and waiting maybe 15 – 20 min for a fill.
The SunTrust up front is helpful too for the times you want a brick and mortar bank; we have those times and they are a great asset.
I’m a fan, as the caption up top says.

Because it is close to where I live, I use this grocery store. The staff are used to being asked where items are stacked because only they can figure it out! For instance cans of beans are on one shelf, but ethnic cans of beans are way down the aisle! Maddening! The produce is good, and organic and ethnic snacks are available. After 15 years of shopping here you might know where things are. Or possibly not.

I decided to try the
delivery feature out which started out pretty good, and then ended in disaster. The delivery driver showed up at my house about 5 minutes earlier than I was expecting, delivered my things and signed for the groceries and took them inside. When I get to the fridge to start putting my groceries away I noticed that there was this funny smell that I couldn’t put my finger on and I first noticed it when the delivery driver first handed over the bags to me but thought I was just imagining something. Anyway, when I get to the bag that had my «fresh» organic boneless chicken thighs they were obviously rotten as they had a very distinct odor that just permeated my kitchen. Anyway, I wrapped them up in 4 more plastic bags and took it to this store where I went to their customer service station where no one was even manning it at that point and had to wait about 5 – 8 minutes for someone to show up and ask me what I needed. Then when I was asked and explained to the customer service lady my issue and that I wished to receive a refund for the rotten chicken that had been delivered to my house less than an hour before she rudely asked me where I bought the items and when I told her that I had ordered them online for delivery she told me that their store didn’t support the
delivery service and if I wanted to still be able to receive my refund I would have to take my rotten chicken and put it back in my car and drive it to the Safeway in Crofton at the Waugh Chapel store. So, in other words I ordered «fresh» chicken and it was my fault that it was rotten when it was delivered. Never going to use the delivery option again, for something that was supposed to make my life easier sure made it a lot more difficult than me just going to the store and buying it myself. Beware this store if you ever order something online and want to try and take it back to get a refund, because they’ll just tell you that they don’t support their online ordering delivery system and send you packing to the Waugh Chapel store. Rant done.

Worst Safeway Store! This store should be reviewed by the safeway headquaters big time. This past sunday I had the most humiliating experience there… I will never go back there!

Safeway or slaveway! They treat their employees horribly! On top of that the place needs some money put into it. Bathrooms are sick, not because of employees but needs remodeling. The Starbucks inside is very poorly manage and also needs maintenance for the amount of customers that come there!

Not all that; it looks elegant and classy, but watch out — price is blown up. Your tires is not worth to skid into this store.

terrible!!! this is the second time i have tried them, thinking the first time was a fluke. First time they were 2 hours late and my cupcake icing was melted and all my frozen food was defrosted and cold food was warm– i sent that stuff packing with them. This time i ordered again and they cant find my house– ever heard of navigation or even freaking mapquest??? again they are late and i want to cancel and they wont let me– going to refuse order and put in a dispute with my credit card company and use giant delivery forever! safeway sucks

I have mixed feelings about
. I decided to try the service in the middle of a move to Capitol Hill to put off having to figure out the closest grocery store because I figured I had nothing to lose with free shipping off the first order.
Pros: It was incredibly convenient, I’ll tell you that. I ordered everything online, which was great for comparing price-​per-​ounce, and set up a delivery window the next day. The driver actually showed up 10 minutes before my hour long window, and brought the bags inside my house. Unlike Peapod, Safeway doesn’t allow you to tip their drivers, which saved some awkwardness for me. With minimal effort on my part, I had a kitchen full of groceries.
Cons: I haven’t checked to make sure nothing was left out of my order, but I did receive a can of soup of a flavor I hate, but I was too lazy to see if that was my error or theirs. They also used a lot of plastic bags, which I normally avoid. The biggest downside though was the expense. Even with free delivery, I felt like the estimated bill was a little more than I usually spend at the store (it’s an estimate if you get anything that varies in price by weight, like meat). The Web site said that usually the actual cost is a little less than the estimate, so I was surprised when the actual price was about $ 10 more expensive.
Take away: For whatever reason, it cost more than I usually spend at the store, but it was incredibly convenient. I will probably get myself to the store next time and reserve Safeway Delivery for big and heavy things every once in a while.

This is the worst run business in the DC area. Supposed to be like peapod with Safeway’s food. They are always late and always leave things out of your order. The last straw was when I had some idiot call and tell me halfway through my window that they hadnt pulled my order yet and it could be 4 or more hours before I get it. When I told him to cancel it, he said he couldnt. I truly hate these people.