Mr Tire Auto Service Centers

I wish I could give this place ZERO stars. This was my go-​to place to get tires and minor maintenance like oil changes, etc. The staff was always friendly and never had an issue until I had the unfortunate luck to run into this horrible Manager.
My A/​C stopped blowing out cold air. I had it looked at by another shop and was given a quote but it was very high. So I waited until I needed another oil change and brought it to Mr. Tire, my dependable shop, for a second opinion. I explained the situation and what I needed, they took my appointment and said it would be «no problem» to check it out and give me an estimate.
I brought my car in expecting a quick drop-​off. Instead, I was harassed by the Manager because all of a sudden, he says they CAN’T look at my A/​C. And he started berating me as to why I didn’t get it fixed with the other shop, why did I expect Mr. Tire to fix it, etc. I explained calmly that I was told when I made the appointment that it was «no problem». Now, it’s a problem.
I didn’t want to argue so I asked him to just forget the A/​C diagnostics and just give me an oil change instead. He wouldn’t let it go. His harassment was incredibly unprofessional. I finally said «can I just get my oil changed, please?». He wouldn’t stop arguing.
I finally told him forget it. I can take my car elsewhere and I walked out. I thought it was understood that he lost a customer. The harassment didn’t stop. He called me hours later asking me why I walked out and started arguing with me AGAIN! I’m not taking any more of your abuse buddy.
I made a complaint later to one of the other employees (that is always sweet and professional) but they explained that there wasn’t anything they could do about him because he is the manager. He also acknowledged that they have had issues with his harassing customers before and suggested I send my complaint to corporate. I did but did not receive a response.
Mr. Tire lost my business! From the reviews, this has been an issue for YEARS and he is still working there. I will never set foot in not only this location, but ANY location. I don’t get it.
Rude manager, stay far away unless you like being verbally harassed. WORST AUTO SHOP.

Even though the reviews are old, nothing has changed. We needed one tire to be replaced because shortly after putting brand new tires on our car, the passenger side tire had a bubble. We made an appointment and provided the tire. We were told it should take an hour to change. We dropped it off and an hour and ten minutes later they called to tell us that another tire needed to be changed. The tires are practically brand new. The only reason we got the bubble on the tire is because of the bad storm that created numerous pot holes.
Avoid going here unless you want to hear about unnecessary work that your car needs.

Will never go here again!
Got tires and oil change without issues a few months ago, but when I took the car in for an oil change the manager insisted that Toyota requires synthetic oil (it doesn’t) for $ 50 instead of their $ 20 advertised price. Also heavily pressured to have brakes done (there is still plenty of life on pads) and other non needed services for over $ 700. Didn’t have time to fit another customer in for an oil change but had time to do brakes on my car.

I would give this place ZERO stars if I could. You know those horror stories about people who bring their car in and leave after paying THOUSANDS of dollars for supposedly big problems? I almost got sucked into that trap. After an oil change, I was told my car needed almost $ 4k in work. Break pads, new tires, fluid leaking in power steering. I was handed a bill with no rhyme or reason for each thing.
Thankfully, I took my car to a trusted mechanic who thoroughly inspected my car and explained what was a priority (just adding fluid) and what could wait a few months (tires).
Shame on you Mr. Tires for upselling in a totally obnoxious way. Not only will I NEVER return, but I will let my friends & neighbors know about your dishonest practices.

Called and made an appointment for an exhaust leak. When I arrived, the person at the front desk told me that they don’t do exhaust work but said they could still find the leak and I agreed to the work. He asked if I was leaving or waiting, I said waiting. He said it would be a long wait. Why bother taking appointments? I left, don’t plan on going back.

NEVER GOING HERE AGAIN! EMAILED TO CORPORATE LET’S HOPE THIS GETS RESOLVED FINALLY: In mid-​October my father, took my car to get my flat tire replaced. When he gave it back to me my husband notice the face of the rim was scratched up. We took it back to the Severna Park location where, the manager Mike, looked at it and agreed it was scratched by the workers and said to get 2 estimates for him to send to corporate to file a complaint report. We went to a couple different wheel repair shops within a week’s time span and dropped off the estimates to Mike at Severna Park the following week. We have been in contact with Mike more than 10 times between my husband and myself and Mike claims that corporate is working on this. I am extremely disappointed in the turn-​around time of this claim in order to right a wrong from what seems to be an easy fix. This frustration continues into the new year and is wasting our time. Not to mention, in the midst of my tire being taken off to be replaced, the sensor was broken in half and is now we cannot tell if the other tires are ok on pressure since the sensor is triggering the entire system to appear out of order. And now my husband, has called your headquarters number 9 times in order to speak to an agent only to be hung up on, transferred multiple times, and has gotten nowhere. We are beyond upset at this point and have tried very hard to be patient with your establishment and process. This is unacceptable. Someone needs to be in contact with me at the contact numbers listed above within the week and assure us that this is being resolved and get this expedited within a reasonable amount of time. I will be filing multiple negative reviews and never visiting your establishment again.

I have a lot of reasons why I would never recommend or use this specific Mr. Tire however the top two reasons are their guarantee in their work and having a rude and unprofessional manager handling the front line. Quick story, had a belt replaced which was making a loud and irritating squeal which obviously meant something was wrong. They put their recommended belt on and for the first few days there were no problems. But within a week, the noise came back. Requested them to replace it properly or with a higher quality belt. Waited while they dove into it and a while later the manager, name is 3 letters and starts with B said that it’s not the belt, but that all the pulleys had to be removed and cleaned or replaced. Quoted me some absurd price. Decided to get a second opinion and went to a local mechanic shop down the road.
They did some diagnostics and then advised that they were using a very poor quality belt and that I should use a gator belt (I believe was the name). So I called him and told him this and he didn’t want to hear anything about it. I said look just replace the belt with the higher end belt and I pay the $ 30 difference. He said no that it was the pulleys, end of story. I then told him I was getting it replaced at another place and he said go ahead.
So had new belt put on, ran great, completely quiet and was fixed. I then went up there for some face to face time and asked for a refund of the belt and service because it was the best and the pulleys were perfect according to the other mechanic. He said no go but will give you $ 25 for the belt but not labor. Tired of this back and forth said you either refund or. I’m going to your corporate. Said go for it and on he wasn’t giving me the refund for the belt.
Well corporate was great, we’re shocked by the events, received a check within a week and all good now. So it’s probably not all Mr Tires, it’s based in management.
Fyi, Corp was shocked because I had just dropped $ 1500 on tires and a tune up 2 weeks weeks earlier.
Huge turn over there as well.
Just beware folks!

I would not even give this place one star. I have been going here for about 10 year, for oil changes, to buy tires and other repairs. (for 2 cars, 2 tucks, and a SUV) In the last year or so something has change. It’s no longer about customer service; it’s all about what they can sell you. But the last straw was last week; I made an appointment on line to buy ONE tire and an oil change. I printed out my confirmation and waited 3 days for my appointment. I got there and the manager said «all 4 tires right?» I said «no I only need one, and show him my printout. He said he would not sell me just one tire. I told him that I could only afford one», again «nope I will not sell only one tire». «So why didn’t you call me to tell me that 3 days ago when I made the appointment?» his reply «I have all 4 tires in my computer». Hmmm I think not, he thought he could talk me in to all 4 when he saw me coming… Needless to say I went to Pep Boys. Mr. Tire of Severna Park you just lost a good customer!

I had a screw in my rear tire. I noticed and stopped in to ask their professional opinion. The manager came outside and looked at my jeep with only 30,000 miles and said, oh that tire with the screw can’t be fixed and your tires are shot. I said are you kidding me? He said look lady I don’t like this anymore then you do”!. No one wants to spend money on new tires”. I told him I didn’t believe it and would go see my jeep dealer Adams in Annapolis. Well guess what, my tire was repaired for $ 12.00 dollars and my dealer said my tires are absolutely all fine. Never trust this place.

Been going here for years-​the same Severna Park address and phone number in the Mr Tire computer. I came in for an alignment and at checkout I realized I had left my wallet in my other purse. Richard would not let me drive home to get it and I had no one to call since it was the middle of the day. He made me walk for miles. It was less than a $ 100. They have lost a customer and more since I plan to tell everyone I know of this poor decision.

Went here for brakes and an oil change. Fast service and they actually helped save us some money bc they told us we didnt need brakes right now. They could have easily changed the brakes just to make some money.

I’ve always had great service here. The staff are friendly and make great recommendations, actually saving me money. Sometimes there’s a wait and sometimes there isn’t, but that’s to be expected in an auto shop. I really like their pricing for tires… while it may look like they’re more expensive than others up front, when you realize their price is all-​inclusive and they’re not nickel and diming you to death like the other shops, it’s not bad at all.