Tom’s Appliances Service

My father’s 5 year old Whirlpool oven went on the fritz right before Thanksgiving. He called some local Jefferson County appliance repair people: one said he lived too far away from them (next county over), one never had an answering machine, one never called back. I read a review about Tom’s Appliance Service online and gave them a ring. I left a message and they promptly called back. She was very knowledgeable, helpful, and honest about how soon a repairman could come out. The repairman came out for an evaluation and told us they could order the part and it would be in by Monday — and it was. All fixed! I was very impressed with their knowledge and attentive service. Highly recommended!

I want to publicly thank Tom for the terrific service we got from him. Our refrigerator went out just before July 4^th. Tom’s young assistant came and diagnosed a broken compressor. They tried to get a replacement but the refrigerator was over 30 years old so one wasn’t available. (Yeah, Mom has had this frig since she moved in. They don’t make them like they used to.) Tom had a used almond Kenmore that would fit in the space we had at a good price. After seeing what was available on the Internet, I decided to go with Tom’s offer. Mother would very much have preferred to fix the old one; at 93 years of age and having a great fondness for HER own frig, me getting a new frig was a BIG deal. After all of the ruminating, it ended up being the 4^th. Despite the holiday, Tom and his young helper showed up the morning of July 4^th and swapped out the old frig for the new/​used one. Frankly, I was holding my breath. If this new/​used frig didn’t work in one way or another, I would be in for years of chiding from Mother. After all, there were multiple ways Tom could have taken me. Now 3 months later, I have to say that not only did I get a good refrigerator at a decent price, I got it delivered on a holiday by two very nice men. Mother still sees it as foreign but I haven’t gotten any negative feedback from her.