Community Bank Na

I have to agree with the negative reviews. Banking with Community Bank is like banking from the 1970’s. I have a mortgage with them and I can’t pay it online, they still forward me monthly mortgage payment stubs and address labels to mail it snail mail to them. When the mortgage was issued, they actually had the wrong interest rate and payments, the account had the wrong mailing address and the return labels were written to an incorrect address too. Incompetent!!! They have no clue as to whether they will ever provide online services one day. Also obtaining any other services requires going through a local bank branch, so you have people with no authority to provide individual customer service. They stick to the standard responses and feedback and couldn’t care less about their customers. I deal with the branch in Half Moon but I suppose it doesn’t matter where you go, the results will be the same, disappointing and embarassingly outdated and unhelpful.

I have to say Skeeter there has treated me like gold. I was an HSBC customer sold to them in the big deal with HSBC, First Niagara and Community Bank. They have been very helpful getting me started with my free $ 25 credit for checks in the deal and engineering a seamless transfer. Happy customer here!

Avoid this dinosaur like the plague.
I spent my lunch hour 2 weeks ago opening up a new checking account. It took 90 minutes to open the account and that should have been my first clue.
I get home and look over the paperwork they sent me with, I realize they forgot to give me the free gift for opening up a new account. So I keep reading and I find out they are supposed to buy my old checks from me, this did not happen either.
Fast forward two weeks later; I received my Visa debit card but my pin never came. I attempted to call twice and was greeted by an unhelpful woman both times. She was miserable and like I said unwilling to help out this NEW customer. FAIL, FAIL, FAIL on all levels.
Yesterday I stopped by the Waterloo branch to close this pitiful account, they were appalled. I told them my story as they sat with their mouths open listening to me.
Not all banks are equal, we all know that. In this economy I’d think they’d bend over backwards to help anyone whether THEY KNOW YOU OR NOT as I was told by the bitchy teller on the phone.
Avoid this bank.