Lumber Liquidators

This is a mixed review. The manager of the store is extremely helpful and knowledgable about the products and application. I purchased flooring a few months ago to the tune of about $ 2600 and I was getting all the materials /​equipment together to install it over the coming weekend. After looking all over for the correct trowel (with no luck), I called for assistance in locating one through LL. When I called (repeatedly) and had to guide John through their own website, he told me he couldn’t help me and that he couldn’t talk because he had people on the showroom floor — and then HUNG UP ON ME.
John is clueless, in my opinion, and needs tremendous assistance in understanding on customer service. He is more concerned about making sales TODAY than taking care of someone that has already paid.
If you have to buy from these guys, ONLY deal with the manager — no one else seems to care at this store.

In store service was great.
Estimate was odd, we had someone come in and do the first estimate and we contacted the store after that to add some more base and crown moldings. They sent a a different estimator who said he couldn’t find our first estimate so he’d just do all the measurements again. As I was emailed the first estimate I matched it up to the second one and the second one’s price per sq ft and installation costs were completely different and so much more expensive. The manager could not explain why that happened but honored the first quote.
Cut to 1.5 yrs later and our floor still isn’t fully installed… we are waiting today for the installer to show up yet again. I’ve called my contact and left a message and then the manager and left a message and I still haven’t heard back from anyone and still no installer.
We had our carpet put in by a local business in New Braunfels (Hoffman Floors) and they were amazing and comparable costs. Stay away from LUMBER liquidators. All I can say is I think there are a couple good employees and the floors are lovely but I would not recommend them or use them again.

I agree with Jesse. The initial in store service was great! After we paid it was like incompetence set in. Took the installer 2 weeks to call us back. This was after my husband threatened to return all the flooring if we couldn’t get a call back to at least schedule something. The day they showed up to install they arrived an hour and a half earlier than they said. (We were still showering for the morning!) Then the installers said that the underlayment should have been given to us. It was not included in the contract. After all this though, we got the floors in and they looked fantastic!

Went to this location to look for1800 SF of wood flooring and neither of the Sales Associates even acknowledged our presence, much less asked us if we needed help. After 20 of standing and walking around we decided to leave, which finally prompted one of them to say «bye»…Boo!

Do not use Lumbers Liquidators. The store management at the Selma location is terrible. The installation department is terrible. There is absolutely no follow up and the corporate offices aren’t any better. They initially were great. They assisted with the sales and install. But after they take your money they disappear. I have had an open file since January and it’s now June. All I needed was a minor repair. They have chosen to ignore me and now I’m very upset. Call corporate and they want you to fill out a bunch of forms and take pictures. The local store already knows the problems that exist. I’m not done with them yet. I believe they think that by ignoring me I will give up and go away. They are wrong. I suggest homeowners take their business to a locally owned business with proven service. Avoid my headaches.

My husband and I have been to a lumber liquidators before and this one was horrible service. We walked in took a look around we had questions and no one even paid any attention to us. They just gave us dirty looks. So we left. Prices were fair. I’m a big service person. If you do not greet me when I come in that is my first impression of your exblishment.

Very knowledgable and helpful staff. Affordable prices on real wood or bamboo. Easy return process. You will have to be patient sometimes, as this place tends to get pretty busy on most occasions.

Great staff very helpful and they do not work on commission. So I did not feel pressured, helped me fine the best choice for my situation. I had them come to my home and do a measurement and estimate the costs of an install. I was pleasantly surprised by how much lower in cost they were to their competitors. Plus they listed out everything they would do and made it clear there would be no other additional charges.
Thank you again