William C Truesdale, DVM

I took one of my dogs to this place once years ago I also encountered a rude staff member. The doctor seemed fine but when you have to deal with rude employees who wants to go back?

I will never go back to this clinic to service my dog. It all started with needing to get my dog neutered. I called around to a few clinics to get his shots necessary to obtain getting him neutered. The receptionist, Kim was the (not so friendly) gave me the price of $ 200 dollars, TOTAL. I was happy to hear that price so I gladly accepted and repeatedly asked. $ 200 for shots and neutering? She assured me «Yes, everything, altogether.» So I set up my first appt. to get his shots. Came to over $ 100 –_​– So checking out we had the conversation that… ‘Okay so $ 100 next time right?” She couldn’t give me an honest, 100% answer (this is again Kim. No smile. Not trying to help me. Took a phone call for 5 mins during our conversation as I’m waiting there with my dog and 2 ½ year old daughter digging around in a bucket of candy in the waiting room.) She said roughly around $ 200. Okay. I was upset about it but his second set of shots he needed to get were included. So 3 weeks pass and it’s time for the neutering. I go to pay and I’m holding a piece of paper in front of me that says $ 437… WHAT?! I was so upset. She said oh and there’s 15% off neutering! She’s saying the $ 437 is an estimate. Yet wants me to sign it. Uhh no I will not sign an estimate. I watch way too much court TV to sign (agree) to a price that will change. Came to about $ 369. I knew right then like. This place is insane. Just be honest with the prices. Anyways. Drop him off and the woman who came out to get him said they’d call me and let me know how his surgery went. They never called. I called them the next day and the girl who answered gave me attitude saying… «Well we usually have YOU call US.» Like, what?! How am I supposed to know when he’s done? I’m not there? I don’t know when his surgery was. He was there for 27 hours. Go to pick him up and offered me to rent his collar. I never used it. Got my money back for the cheap plastic that I feel like they should just give you? But oh well. I took my dog home with fleas –_​– he didn’t have fleas before going there. I told someone I knew about my terrible experience and they friggin GUESSED it was this place telling me they are the most overpriced vet around. And not friendly at all. I was going there for convince and the price the vet had TOLD me. But I should have asked around. I’ll never step foot in that place again.

Awful experience here. Leaving this practice after at least 7 years. I choose to drive here even though it’s 45 mins away because Dr Truesdale specializes in Boxers. For whatever reason, Dr Truesdale didn’t show up. The vet I saw instead was fine, but the 45 minute wait was horrific with an excitable friendly Boxer who wants to pull & visit every dog that walks in and out. When I was trying to check out & pay, my dog again tried to play with another dog. The woman behind the desk ran around, grabbed my dog tightly by his choke collar, said, «this way, YOU!!!» And dragged him into a room for us to wait until all dogs were gone from waiting room. When we could finally pay & leave, she was so mean and rude that I felt like a criminal. Perhaps she doesn’t realize how friendly & submissive Boxers are? I’m doing my Boxer a favor by leaving this unorganized & unfriendly practice!

While the vet himself seems fine, the lack of feeling it’s «personal» care, being treated like a number, the hectic, zoo-​like pace of this place and certain employees who are downright nasty will stop me from becoming a loyal customer.

I chose Dr. Trusdale to perform an ear crop on my 11 week old Cane Corso. Obviously, for this type of procedure, I wanted someone reputable and was referred here by a friend. I was on the fence about even considering the surgery but he was very straight forward, reassuring, and easy to work with. I was provided with a book of crops that he has performed and he’s done fantastic work. I provided images of what I was considering and he recommended a slightly shorter crop to which I agreed. My dog’s cup fell off today and I inspected the incision, length, and evenness of her ears. Needless to say, they’re perfect and will probably only require one or two tapings when the sutures are removed in two days time. I’m thoroughly impressed with the service received and am considering taking him on as my dog’s regular veterinarian.

We chose to have our Great Dane puppy’s ears cropped (I know – ouch!) and after research, Dr. Truesdale’s office seemed like a good place. Its an unpopular procedure these days, however his office does it frequently and does a great job. The immediate after care was not fun for us nor for our pup, but the front desk staff was helpful in fielding our frequent phone calls and concerns. We drove 1.5 hours each way every time we needed to have his ears taped or have the tape removed.
His ears look wonderful now, and we feel very good knowing that his office frequently treats Great Danes and the staff is well aware of the specifics of the breed. We will be taking him there when it is time to neuter.