UPS Customer Center

If you need to contact UPS at JERSEY CITY location which is not listed in Unilocal then you should call directly at (201) 271‑4867.
I will not bore you with my horrible experience, if you want to yield some real results because the company mistreated you, your best bet is contacting corporate directly at the information below because apparently that is what gets you some reliability in service from UPS.
UPS World Corporate Headquarters
55 Glenlake Parkway NE (North East)
Atlanta, GA 30 328,
Phone: (404) 828‑6000 (This is the Corporate Number NOT the UPS 800 Number)
Fax: (404) 828‑6777
Email

This is my first review on Unilocal and I have to review it. This location dispatches packages and send it to other places including Hudson county. They always deliver packages nearly 9pm in my town, which is really bizarre. However, one of my package was missing. They closed the investigation without telling me. One package was half open when delivered. Another was totally opened. I literally went downstairs right after I received the delivery text messages. And I saw this. Glad my package was less valued by the missing ones and my stuff was there. But why my package was open? There were several more packages at the scene with good condition. I am sure to say, driver opened my packages all the time, even takes my packages. And because I opened investigation again for my previous missing package, he revenges me by opening my package. This is so CHILDISH and unprofessional. Please get some education before you work. Or maybe ups likes hiring uneducated people with low moral. Just please everyone, don’t trust Ups again, they defend for their drivers. Also when you call to ask to talk to supervisor, they just put you on hold and NEVER answer again.

Worst place ever. DON’T EVER USE UPS!!! They made 3 attempts to deliver my package and they never rang a bell. I paid for the extra delivery day and they never sent it. A supervisor named Ruth called me back and was very rude. She refused to send the package out to me and could not tell me why it wasn’t sent in the first place.
They commit fraud by asking for money and then not delivering. They should be put out of business. Use Fed Ex or USPS. Don’t ever use UPS. Worst company around.

You know what, I’m going to give this location some love.
I was well prepared for what to expect after reading all of the 1-​star reviews on Unilocal.I arrived early to wait in line and made sure I was full of food and Xanax. Ha! I’m just kidding about the food.
I’m taking off a star for being misled. Not by this location, but by customer service earlier in the day. I assumed when I scheduled my pick up it would be ready between the one hour they are open specifically for pick ups: 8:30 — 9:30. I got there a few minutes before 8:00 and was second in line. Doors opened promptly at 8:30 and there were about a dozen people behind us at that point. Guy ahead of us got his package immediately, I assumed I was in store for the same. Nope. The driver hasn’t arrived with mine yet! I was told it could be anywhere from a half hour to an hour. I had no choice but to wait, fuming that they didn’t let me know on the phone that arriving at 8:30 GUARANTEED NOTHING in regards to receiving your package.
The reason I’m giving this many stars to a place that is ranked so super low for service… is the animated and informative conversations we had with the other schmucks, I mean people, in line. I won’t go into detail but the convos ran from Acupuncture to Afghanistan — and that’s just the letter A! The other HUGE reason is the service. The man behind the counter was handling all of the people solo and nearly everyone got their package right away. The woman in the neon vest busted her ass around every warehouse physically going inside the trucks to locate the packages that were still on the trucks.
I waited and waited and waited and was the second to last to leave, at 10:30, but finally with my package in tow. Even though it took 2 hours to finally get my item I’m still going to give the location high marks for effort in what is undoubtedly the busiest shipping season of the year.

I’ll have to add mine to the long, long list of frustrated local residents with the misfortune of not checking online whether the nice item the ordered came with the Devil’s deal of UPS delivery. The infamous 8:30p-9:30p pickup line was like the gates of Hell. It was incredible to witness the number of ways in which customers’ spirits can be broken and shattered by the myrias errors which seem to plague this facility. A group of motivated high schoolers could probably do a better job running the place. On top of it, they don’t seem to trust or take seriously the main UPS corporate system. The man at the counter told me not to put faith in UPS 800 number or what they tell customers, ’cause it’s usually wrong. What a way to destroy customer confidence in a company! Will have to share with my 2 contacts in UPS management, wonder how they are dealing with this branch and it litany of mishaps.
No need to elaborate on their mistakes; suffice it to say they made no attempt to deliver packages on two separate occasions and input a ridiculous excuse into their system «COMPANY OR PERSON UNKNOWN, NOT DELIVERED» where the main UPS customer service could verify within seconds that my name and residential address was correct on both packages, on both instances. I played the message left on my phone from this location to the main UPS customer service and I could actually hear them laughing on the phone. It would be hilarious were the joke not on you, should you ever commit the sin of living near here and ordering items online with a company which uses UPS to ship.

Wow, this place is really a mess. It is open for 1 hour in the evening — 8:30 — 9:30pm. When I drove up at 8:10 there were already 35 people in line outside. There were 4 people managing the parking situation. This made me nervous already. People yelling, you cant park here, trucks racing all around. Some one just kept yelling, «you cant park here, park up there!» and there way no «up there». I tried to speak to him, but like some kind of scratched record, he kept repeating himself. I just walked away after the 4^th loop. I finally worked out double parking with another customer, knowing we’d both be in there a while and could move our cars when needed.
When we finally were let in, it took me 1 hour to get my package. There was 1 man working the counter; 1 man. It was so unbelievable, next time, I’m leaving the box, I wont go through that again.
Luckily most of the people in the line were calm, but, typically every-​other-​person thought somehow they could get a package with out ID. Who are these people with no ID? That just slows things down.
UPS, you need to staff this hour better. Take 2 of the parking guys and put them inside to hand out the packages. Have a roamer pull people out of line without ID. What amazed me is even the NJ DMV figured that out 20 year ago. Yeah that is right, state government has you beat.
I feel sorry for that one guy, he get so much hassle from people. I wish you thought better of your employees than to leave him to the wolves.

I had placed a pickup with this location and had my package coming to me picked up from one of my relatives house and they said they picked it up and it is now 10:13 pm eastern time and no tracking information is there. This is ridiculous. There should of been a scan when they picked it up and when it reached the facility, but there’s nothing and it’s a valuable item that I will never be able to get back. Never using UPS again.

Twice this week I’ve gotten email notifications that my packages have been forgotten at the facility instead of being put on the truck for delivery. WTF? I wish my favorite sites didn’t use them for shipping because they’re pissing me off.

This place is straight up awful. I ordered a few bottles of wine for my roommate thinking it would be a nice birthday present. Two weeks later… still no package! I’ve called them and visited this location twice in less than one week and every person gives me different information which ends up being wrong.
To make matters worse, when I express my (obvious) frustration the employees here get extremely rude and act like it’s my fault. They have no sympathy and definitely do not care about the inconvenience they put their customers through. I understand that errors and miscommunication happen, but the employees here are representatives of the company and they need to take responsibility even if it wasn’t them who personally messed up.

Understaffed and rude. Every time I go it is a long wait and a hassle. Just today I asked to use the tape while on line to save time. The worked screamed «no». God forbid I try to save everyone waiting some time.

HORRIBLE service from this location. LAZY and LIARS !!! Both from drivers and service representative. Was told that I am not allowed to pick up my package and I have to wait for re delivery. Signed up for My UPS to leave specific instruction which were NOT followed. Was given a time frame of 6pm-​8pm and driver came at 5:30pm. Was told by managers that I will be delivered this evening and it was NOT. JUST HORRIBLE SERVICE from UPS and THIS location!!! Spoke to Chad employee ID # BZB2RRB and Ronnie Hernandez both managers and I believe Jackie from this location which was the worse of them all. This has been going on for 4 days now to get a 2 Day Air. Very upset and just have NO help from anyone at UPS

Missed my package and was told to come here 8:30 to 9:30 to pick it up. It was a long ass line and was told my shit was processed but its somewhere in the building. Been here a fukin hour and doubt these motha fukas even tryna look for it. I made about 6 friends here that are also waiting knowin their whole life story. USPS EAAST SIDE FUK DIZ PLACE!

Absolutely HORRIBLE! After reading the reviews on here it seems to be the same situation over and over again, with no one from UPS stepping in to fix this location and the serious problems they have! After every «attempt» was made to deliver my package, I called to tell them to leave the package, the receiver left a note telling them to leave the package and surprise surprise, the driver DOES NOT leave the package. I understand that the driver can deem it unsafe to leave the package, but that should be my call or the recipient’s call. I also asked to have the driver come later in the day since 3 PM obviously did not work the past two days since people, oh I don’t know, work?!! BUT nope, the driver still attempts to deliver around 3 PM. Then I find out that they’re delivering it to a UPS Access Point only 3 blocks away! Why wasn’t I informed of this option the first or second time I called after failed delivery attempts. Oh, and by the way, the package won’t be available until the next business day. Why is it so hard to deliver a package to somewhere only 3 blocks away on the same day?!! I’m just absolutely pissed off and will NEVER use UPS again.

this is for delivery service: I needed a package delivered to my business location while we were renovating. they did not even bother to check the back and see if there was someone who could sign for the package, they saw the gate down in the front while people were doing construction inside my restaurant. I’m sure they could hear the noise. they just put the notice on the gate. Then when i called and asked if i could send my manager there to pick the package up because i needed it asap, to be able to open my store on Monday, they said yes just tell him to bring his ID. So its 9pm and my manager heads to this location, and the person at the desk says he cannot pick up the package and it should be the owner. again, i call, because this is not what they told me over the phone, if i had known i would have gone myself. but they had told me over the phone that all he needs is a copy of my ID and its ok if i send him a picture of my ID. so i do that, and still the guy at this location does not want to give my manager the package. after staying on the phone while the customer service manager calls the manager at this location to speak to them about the situation, they still do not want to give the package even after all the security checks were done. having us wait 1.5hrs and still not have the issue resolved. what kind of customer service is this? The worst i’ve ever dealt with. So their solution was that they would have the package redelivered to my restaurant on Monday. i check online on Monday and it says that i have to go pick it up. so i call and told them that because of the confusion on Friday, they had agreed and told me that they would make sure to have the package redelivered to me today (Monday) but now they are saying that they can’t change the form of delivery and i have to go pick it up? how much more inconvenient can they get? we paid for the extra shipping but do not get the quality of service that we are paying for. The employees at this location are very disrespectful and need better work ethic. I did and followed what they wanted and still i didn’t get my package. really bad experience with this location. I’ve had better experience with the other locations in jersey city and manhattan. i had no choice but to deal with this location because this is where the package came thru, but if i were to choose i would never want to deal with them again.

Wow. I’m very impressed. This is the best service I’ve ever received in my life. No lines. Took my package. Scanned it. And I was on my way. Two thumbs up #UPS #UPSsecaucus

Every time I come here I have absolutely no problems. I get parking they easily find my shipment. Only problem I do have is the fact that certain place want to ship where I live and not my work. You see people here causing hell for the fact they have to box shipped to their home when they know they will be at work. I come with a pleasant attitude treat them respectfully the return the favor. I give them the paper they turn and get my shipment and then I’m out the door.

Seems like a reoccurring theme for this area with UPS work ethic and excuses. I was home all day but no one rang my bell. I went outside later in the day and saw the delivery note. How can the drive be so lazy to not even ring the buzzer?
Why should I have to go to Secaucus @ 8PM at night and possibly wait up to 2 hours for the truck to get back to get my package?
This is the 2^nd time this has happened and also the 2^nd time I used UPS this year. Funny I got the same reply from the UPS center blaming the issue on it being a substitute driver. Guess that is the go to excuse for terrible service.
So if you are not the regular drive you are exempt from ringing door bells?
The worst part is this can all be solved by contacting the drive when an issue comes up and have him swing back around. They have set routes so its not like he would be going more than few miles.
Bottom line. No one cares or takes ownership of the problem. You get robotic responses and zero solutions. Its either take 3 hours out of you life and drive to the depot to get your package or wait until the next day so they can not ring your bell and leave another note on your door. Bizarro world!
UPS you suck. No wonder your stock is in the toilet. I make sure to never use you when I have an option.

Well, after a little talking and waiting, I was able to get the package in a little over an hour that night. The staff there explained that there was a substitute driver on the route, and I found that acceptable for this delay. I wish though that the subscriber had left a notice on the door so I could have called it on Friday instead of waiting for the package that night and then finding the update after hours

The station has weird hours of 9 am to 6 pm but on Thursdays it is open from 8:30 to 9:30. That night it gets packed its like waiting for Springsteen tickets back in the day. The personnel inside are fine very helpful. Now the drivers i am not to keen with.

Terrible.
I came home one day with a package slip for a birthday present that my sister sent to me. I knew I would not be home over the next couple days so I went online and paid $ 5 to reschedule the delivery to the following Monday. For some reason, they still attempted to deliver 3 days that week, so I call customer service to confirm it will still be there Monday. Yes, of course, they say. I sit around all day Monday and noone ever shows up. I call Tuesday morning and the woman I spoke to said she was so sorry for the mix up and would have the driver come on Wednesday at 6pm. I rush home from work Wednesday, sit. and of course noone shows up again. I call back on Thursday. Note that you can only actually call the general line, you have to explain the situation and then they forward your info to a dispatcher at the secaucus location. If you miss the call, you go through the same thing over and over again because apparently there is no way to call the secaucus location directly (??). Anyway, when I finally get in touch with someone hours later, they tell me the item has been returned to the shipper. What the !@$#.
Just to add some icing to the cake, the majority of the customer service people I spoke to (7+) were rude and/​or incompetent. When I asked for a refund for my $ 5, every person I’ve talked to has said they can’t handle it — yet no one can tell me who does. Get your shit together UPS. You really suck.