Enterprise Rent-A-Car

I rented a car for the weekend and when I returned on Monday, the staff was on lunch so I dropped the car key in key box as instructed on the door. But after couple of days they over charged me for 1 extra day. I call the office and spoke with Lauren and she resolved the issue and refunded me.
Thank you Lauren.

Billy is the current manager there. I like this spot because the guys are good and they are professional. More so then the other Enterprise spots. These guys do not waste time and know what they are doing. It is not a chore at this location. thumbs up!

I had a great experience as a first time renter. Car was ready when I showed up and they give an amazing deal on gas. Too bad I’m moving out of town and won’t be able to rent from them again.

I had a very easy interaction with all the staff at the Riverside Station Enterprise. Billy answered my questions on the phone and gave me walking directions when I arrived at Secaucus (so much cheaper to take the train out of Manhattan and rent a car here!). My car was in good shape. It only had a quarter tank, but that was fine: It got me all the way to Newark, DE, before I needed to fill it. The whole process was very quick (I reserved online), and I was on the road in no more than 5 minutes. When I got the car back, I was offered a ride (which I declined). They checked out the car, and all was well. Everyone was friendly and professional. I was happy with the service and the convenience. Price point didn’t hurt either.
EDIT
I intended to reserve again for a couple upcoming trips, but they aren’t open on Sundays! That’s a bummer. I found another location in Hoboken that works for one trip. I had to reserve a car from a 24-​hour Hertz in Manhattan for the other trip…

I reserved an intermediate size car to transport a big painting I purchased in another state. When I showed at the rental place, the guy offered me a compact because he said I was 50 minutes late. He said if I need an intermediate size car I can go to another location in another town well aware that I was on foot and it was 25 °F outside. Seeing my hesitation he assured me that the trunk of the compact size car was just as spacious. Turns out it wasn’t. After wasting a whole day travelling, paying for gas and numerous tolls (a total of $ 40) I came back empty-​handed because the trunk was too narrow to fit the painting.
Apart from this sizing fiasco, I was annoyed that the guy kept pushing me to buy the liability insurance, when I firmly stated twice that I don’t need one. On top of it, he made a petty move by setting the return time to the original return time in the reservation instead of adding 24 hours to the time I arrived at. I have never encountered anything like that at any other enterprise r-​a-​c locations or any other car rental places. Anyway, unless one is very desperate for a car, there are better places to go for car rentals.

So this was only the 2^nd time I’ve ever rented a car, so I don’t have much to compare it to… but this latest experience was definitely something special.
For starters, this particular location is a one man operation located inside of a hotel! When we arrived at 11:30 for our reservation the door was closed. No note, no sign saying «be back in 10,» there was nothing. After a few minutes I went to ask the hotel front desk and was told «oh, I don’t know. Sometimes the door is closed.» Hmmm. ok. If there is a business like a car rental place inside your hotel — shouldn’t you have a little bit better idea of how their operation works?
Fast forward another 10 minutes or so and the guy showed up. B/​c he’s the only one there he had to go drive someone home after they returned their car. It still would have been nice if he had left a note.
After a few minutes of punching the keys he had a set of keys in hand and were were headed outside to take a look at our ride for the weekend. He had offered us an upgrade to a standard (we reserved a compact) for the same price… I’m pretty sure he didn’t have much of anything available in the lot, so all that was left was a standard size.
Gas was at ¼ tank, I would have preferred full, but whatev. and I don’t think they vacuumed before we got there, ah well. But the car ran well, so all and all a good time was had.

After not having a car in the area for a week, my friend came into town and basically needed more flexibility to get around. The strange thing is it’s in the hotel Crowne Plaza. They don’t completely have their act together but if you need a car in Secaucus, it’s one of the few places you’ll find