Dunkin’ Donuts

Worst worst worst Dunkin ever!!! Always get my basic coffee order wrong ! Guy had no idea what skim milk was ! when I asked him for small cappchino he was showing me the espresso cup! They gave me crappy cappchino with hardly any espresso in it and I had to return it for regular coffee (which they screwed up by adding milk and sugar) when I asked for black !, I agree that they talk in Hindi all the time and I know that language and they are just talking crap about customers! Happens to me everytime –Hate this place !

All people who put bad reviews here may b nvr went to junctions Dunkins its a buzy place for me they place the order fast and efficiently

The customer service is less than one star. I have been going there for a while because it is the only place to get coffee at the station… I feel as if the staff thinks they can treat people like garbage because they know they are it — as far as coffee goes. The black coffee is not fresh it is pre made and kept in a large container behind the counter. One girl in particular acts as if I have come to her home at 5:30 am, woke her up, and asked her to make me a cup of coffee. If the staff is so unhappy and inconvenienced to provide customer service, why be in that industry?

I never review places, I just read reviews, but I hope someone who works here reads this.
I come here sometimes when I’m waiting for my train in the mornings and I have never had a pleasant experience here. If it wasn’t for the fact I have a strong caffeine addiction I need to satisfy I wouldn’t be coming back. Aside from the food and coffee being okay at the very best, the customer service is always atrocious. I saw another review about how the employees speak to each other in their native language, which is fine, but not when you can tell they’re talking about you– and that’s exactly what I’ve had happen here.
This morning I had an experience with an employee– I wish I had caught her name-​who was nothing but rude to me. She didn’t once say thank you, interrupted me to talk to other employees, and when I asked for my donut for a second and third time she barked, «it’s right there» (there was a bag on the counter with a roll on it). I pointed out that was not my item and she got my donut but didn’t even apologize or say a word to me, just threw it in my face.
You guys need to work on customer service, plain and simple.

Rude and disrespectful employees. I am in the location almost everyday because this is where I switch trains. Horrible service. Rude people who talk about you in their local language. (I am an Indian and I speak more than 3 Indian languages, so I understand what they keep saying). The manager is someone called Ankita or Isra I think.
Coffee is always poorly made and the order is got wrong at least 3 times a week. I ordered a bagel with butter one day and just got a 0.05 mm smear of it on my badly toasted bagel. It tasted like garbage.
Chicken salad on croissant is another order they love to screw up. It is so simple and self explanatory. I don’t know what they don’t understand. The donuts are old and stale. I hate this place so much. One of the worst Dunkin donuts place.

Consistently horrible. Coffee always tastes terrible. Servers are rude and only intent on getting you out. Never going back and it’s really ruined the reputation of Dunkin for me period– uckk.

This probably sounds like a stupid reason to give a spot 1 star but they do not accept the DD App coupons and special deals. Don’t expect the same courtesy and convenience here that the Dunkin Donuts app brings you when you go to other DD’s.

No one in line. No one before or after me.
Simple order. Bagel. With a little butter.
How is that unclear?

This dunkin donut is horrible. The people working there are always cursing out and berating the customers amongst each other in Hindi/​Urdu. Being that not many people speak that language they think they can get away with that language about the customers calling them idiots, assholes and bitches. Secondly they don’t accept any coupons even when the deal is offered by dunkin donuts state wide. I wonder if the dunkin donuts corporate offices know about their practices. If I could give zero stars I would. The place is filthy and insects crawling all over the place.

Luckily I am not a commuter.
This particular DD is located in the upper level of the Frank Lautenberg Train Station. The only time I come here is before a Giants Game to get a caffeine fix and a quick bite before the game.
Service can be a little spotty, sometimes ok, sometimes very slow. Another point against them is they do not accept coupons. My wife has the app with several free beverages on it and they would not allow her to use it.
There is not much seating, but I think this location is more of a grab-​and-​go type of place for people rushing to their trains. Only two or three tables outside and inside a newsstand called Faber News. Luckily for us today there was plenty of seating on the benches in the concourse so we could eat before catching the next train.
For what it is worth, this is the first 2 star review I have given for a DD. I am still a fan, but not of this particular location.

i decided to Unilocal this spot since they make my tea GooD! I ask for extra milk n no sugar. And the tea is nice and milky. Everywhere else they put a damn drop. I’m surprised so many bad reviews.

Ok so I hate giving bad reviews but I’m doing it strictly so management can hopefully get it together. First I ask for an ice latte and the guy gives me a cup of hot chocolate lol fine ok maybe a misunderstanding, then once I corrected him he asks caramel? I’m like sure, one pump please… Guy puts 4 lol I give up! Last I go to get a straw and the garbage top and side has a serious ant problem ummm if they are there so clear, imagine the back 0_​o. DonAnt anyone?

I have been to this dunkin a few times and I will not be going back. They always have one guy working and it takes all the fun out of a morning when you have to wait 15 minutes for a cup of coffee

So, I’ve been told Dunkin Donuts coffee is the best coffee ever. I give it a meh — perhaps it was sitting in the pot since the early morning; because that’s how it tasted. I give kudos for the amazing donuts; but the coffee was subpar, at best — in my opinion.
Perhaps I’ve become a coffee snob as a result of my Seattle Native-​ness. I put creamer and sweetener in it, but even that didn’t improve the flavor. I’m glad others love it so much, but I will go to McDonalds the next time I want a meh cup of coffee.

I hopped off the train and fancied a donut for the drive home. I was just about to order when I noticed insects crawling on some of the bowties in the donut cabinet. Needless to say, I turned around and walked out.