Waste Management

4 weeks of being unable to find a recycle bin next to the trash bin and next to other recyclable materials, and failing to empty that recycle bin. Epic fail at core services.

I’m a small business owner in the Renton Wa area. About 3 weeks ago a eye WITNESS watched a Waste Management truck take a corner to sharp and ran over my chain-​link fence destroying half of it. The driver backs up and retakes the corner and drives off. Immediately call waste management to report the incident and they assured me they would take care of it and was apologetic. They sent someone out to evaluate the fence and said they would get back to us ASAP. I’ve heard nothing from them. When I called and called leaving messages for three different departments, no one has returned my calls. I call customer service and asked about the status of my claim and she said they found no fault in the destruction of my fence. So I have now filed a hit in run/​damage report to the city of Renton and police department next is a call to my lawyer. Thank you waste management for your cooperation.

Horrendous service. This company is a monopoly. All too often they miss our garbage pick up and with the new bi-​weekly pickup it STINKS by the end of the month. They give mostly lip-​service and call it done.
There’s been a few times where they try to charge us overage because of the pickup. The driver occasionally drives strait past our cul de sac. We’ve complained about this before and they don’t give a crap. When all ten neighbors complain they are forced to come out. But they complain, complain, complain.
If there was another option I’d be all over it but there’s not. Thanks for the HORRENDOUS service waste management. No better than Verizon and Comcast.

When you have a monopoly and your customers can’t go anywhere else, why try harder? In fact, why even do what you are paid to do? Waste Management has this strategy figured out. Missed pickups, glass shattered in the street, every excuse in the book but no accountability.
Currently, I have been waiting for them to deliver a recycling cart for over a month. Lots of promises, so far no action. Of course, they don’t seem to have an issue with billing me for putting out the cart I don’t have.
You would think that providing a way for customers to put things at the curb, then actually picking those things up would be pretty basic feature in the business model for a waste collection company, but it appears this is far from common sense for Waste Management.
One star is really too many here…

Terrible service. They’ve missed either our recyclables or garbage every week. When I scheduled a missed collection they told me that it would be picked up within 48 hours. Four days later, the garbage is still on the curb. Their excuse is always that they don’t see the cans which is an obvious lie. This is very typical of union workers.

I echo the other posting. Horrible and they make billing a mystery. Sounds like our state is aware of the suckness, but they are not doing much about it.
The best way to get billing questions answered is to call the main 800 number the route through new service.

These guys deserve no stars. Not only is the general service terrible, but the customer service lacks class, integrity and decency.
Unfortunately you don’t have a choice in waste services. If we did people would flock, overwhelmingly to the competition. Better Business Bureau, State Offices and web search’s all yield a long history of upset customers.
Be sure to register your complaints with the BBB and Attorney General. Working directly with Waste Management only proved to be a frustrating waste of time with no documentation with agencies that can effect change in their poor business practices.