Vogue Drycleaning

I only own a few items that I dry clean, so I decided to use this dry cleaner for the convenience despite a few coworkers cautioning me that it is expensive. I personally didn’t find the prices to be too offensive. More expensive than others certainly, but not absurd. The clothes look fine. My biggest complaint is the service! Their posted hours are 7am-​6pm. It took me three tries during those hours in order to pick up my items. The first two times there was no one there. I waited around 5 minutes, even walking in/​out to trigger the bell that goes off when you walk in, and nothing. Probably won’t be going back.

This dry cleaner is useful as a last resort for a shirt or pants that need to be done same day. The convenience and proximity to my office was great however be prepared they are pricey. My last experience with this cleaner was disappointing, they shrunk a brand new Nordy sweater and blamed the manufacturer. After two weeks of going in circles with the store management there was still no resolution. Needless to say I don’t use this dry cleaner anymore.

They ruined my Banana Republic jacket and denied all responsibility. «It was like that before.» Burn marks over the buttons and the zipper no longer works. It took all of my patience no to freak out. .. instead, I’m writing this warning to others and will never come back to this place.

They lost my suit! Dropped it off about 10 days ago and now it is gone forever. Complete INSANITY! I only wore that suit twice– so sad, it was so cute! Never ever ever ever going back to this place again.

DO NOT EVER BRING ANYTHING TO THIS PLACE!
I brought a judge’s robe to Vogue Dry Cleaning on June 4^th, asking them to turn it around by June 6^th for use on June 7^th. I picked up the robe on the 6^th, only to find the zipper no longer working. I brought it back to them immediately and asked them to repair it. They said that a broken zipper does not happen during dry cleaning and that I would have to pay for repairs and the repair would take 1 – 2 days. I stated that this was unacceptable, since the robe zipper was fully functional without any prior problems before I brought the robe to them. I spoke with the owner shortly thereafter, who explained that I would not get a refund because it was not possible for the zipper to break during the dry cleaning process. This is unacceptable to not be given a refund (cost of cleaning was $ 21.90), particularly because the robe is no longer functional since ths zipper is broken.
This is how they make their money, by not taking responsibility for damaging customer’s items and not doing anything to make the situation right, then turning around and blaming the customer for the damage. This is bad business practice and bad principles to run a business by.
If you work near the Columbia Tower in Downtown Seattle, you will be far better served elsewhere than a place that charges high because of its location and does not care to do right by their customers.
I REPEAT, DO NOT EVER BRING ANYTHING TO THIS PLACE!

A few weeks ago I took a couple of suits to Vogue Cleaners. When I picked up my clothes, they had a funny smell, which was hard to identify. It smelled a little musky, but with a chemical tinge. Could have possibly been a food smell. Giving them the benefit of the doubt, I took my clothes back to Vogue and asked them to clean them again to get the smell out. When I received the clothes back the second time, they smelled a little less, but still had a distinct stench. I tried to explain that the clothes still smelled bad and I couldn’t wear them like that. They just kept repeating that they don’t use chemicals (which I explained I understood, but it did not change that my clothes still smelled bad.) They even refused to refund the money I spent to get the clothes cleaned in the first place (even though they smelled worse than when I dropped them off!). I now have to see if another dry cleaner can get the smell out of my suits. Very disappointing! Obviously, I will not go there again.

Holy hand grenades bat man! These people charged me $ 15 to dryclean a pair of slacks. They do a good job, but I am damn sure that they have got to be one of if not the most expensive dry cleaner in the city. I mean I could buy a new pair of pants after having them washed only 6 – 7 times here… Time to find a better cleaner in the downtown area.