Ventilation Power Cleaning

This company took over for Aqua Clean Jet-​n-​Vac. I am a residential customer. I called to make an appointment told them I was a previous customer (Never said they were a new company that took over) They assured me they would pull my old file send the same tech who knew what was going on. First appointment the guy had no clue did not have the right equipment and I had to call to reschedule. (yes we took the morning off from work to be at home) I call and reschedule, 2 hours late I call to find out what is going on and they tell me they don’t have me on their schedule, making excuses that Janice was not there to find out what she did wrong, they make me another appointment. 2 techs show up have no clue what kind of drain they are working on and 3 hours later come up to ask me. When I tell them what kind of drain (french drain) they stop and are gone within 20 minutes. I have never paid more than $ 400 for this service. This new big company that took over, took 3 times to actually show up at my house with the proper equipment finally sends me a bill for over $ 700 charge me for 3.5 hours of service when in the past the job has never taken over 1.5 hours of service. Summary: get a written estimate before hand of their charges. If your an old Aqua Clean customer, consider another company of be ware of the possible service you are about to get.
Update 8−5−14
Janice returned from vacation, and absolutely made things right. Sorry Janice I did not wait for your return. I should have known that the friendliness you had shown me earlier would come out again. My point in the above review was that whomever answered the phone that day of all the scheduling mix up shouldn’t have passed the buck and just said they would look in to the issues and call with with a resolution.
New summary– ask for Janice she is the back bone of their customer service. The bill was reduced to a comparable rate to the last few times I had used this company, slightly up but it was ok, it had been a few years and rates do change so no complaints… very fair!