US Post Office

Assuming that anyone is in charge of this place, that person should be fired for incompetence since he or she seems to be content with everyone under him or her being incompetent. Before we went to our vacation home for two months, we sent in the paperwork to have our mail forwarded there. After a few weeks of getting no forwarded mail, we learned that the mail was still being delivered to the Seattle address. My wife flew back to Seattle to talk with them, and we thought we had it straightened out. However, we subsequently learned that our mail is now being returned to the senders as «undeliverable.» There is no way for us to know how much important mail has been sent back and will never be delivered to us. Apparently properly forwarding mail is something the Postal Service (or at least this branch) is just not capable of doing.

Received a card to pick up a package there. Drove around the building 3 times, couldn’t find the entrance or sign or counter. Call the number, no one answer forever. The only entrance said for courier loading only. Finally saw a mailman loading his van and he direct me to a little window by the loading area. Wish they put a bigger and clear sign by the gate for fist timer

Our carrier is lazy and corrupt. He has actually knocked on my door to deliver a package that required a signature and told me that he left my other package in the slot. Also, we have received a box with fragile items, and the carrier jammed it into the package slot so it would fit. Then, when we asked him what happened, he claimed it was «like that» when it came, which is interesting because the distorted shape fit the package slot EXACTLY, and he «joked», «What do you think I did? Use my foot to ram it into the slot? (*braces himself in the mail car as if he was kicking the box) I’m not a lazy son of a bitch.» Offensive language used to a customer, and very suspicious that he would describe the action of what seems like exactly what he did. Additionally, I have had «attempted deliveries» when I checked the time of delivery, it was when I was sitting in the living room, right next to the door. He never has trouble leaving packages at my door (when he does), but when it was on a Sunday (Amazon delivery), mysteriously the attempt comments say that there wasn’t a secure location (THERE IS ONLY ONE DOOR ON OUR FLOOR.) Absolute disgusting service and ethics.

SLOWEST SERVICE! I really dislike coming here, especially when I am mailing out a package. Don’t even think about coming here around the holidays because the line can be out the door. It’s also confusing when you step in, if you just want to drop off a package that is ready to be sent out because there is no clear indication anywhere to drop off your package. You kind of just hope to make eye contact with one of the workers, which won’t happen, and then the people in the line glare at you, thinking you’re trying to get service before them. Hah, I just want to drop off a ready-​to-​go package!

Traditional sorry post office. Never enough employees, wait in line 5 to 25 minutes. Staff seems like you are inconveniencing them with simple questions.
Always dirty with papers or leaves on the floor.
Only good thing about this place is that it is generally somewhat stocked with product and does have a kiosk so you don’t have to always interact with the customer service agents.

I came in to this post office today at 4pm to mail some packages. I was quite impressed with this PO, surprisingly so!
There’s a huge parking lot, with two separate access entrances. What struck me most upon entering the building is how large the room is when you first come in: big and roomy, with separate counters and kiosks displaying various forms and greeting cards and shipping packages and tape and such. In contrast, most other POs are cramped, with lots of people in a tiny waiting area, crowding each other and asking folks to move so they can get forms at the counters. Not this PO! Also, the line moved rather quickly, and the lady who helped me was super nice and helpful. It might have helped that I came here at an off-​time, where there were fewer people in the place. I’d recommend others to come here around 4pm, as I did, if possible.
This is now my favorite PO, and I’ll continue to do my shipping and mailing business here!

I just left this post office on tax day at 5pm (don’t judge ;) and couldn’t believe the service they provided! Wow! The manager was circulating around asking if anyone had questions or needed help with forms/​return receipt etc. The clerks were pleasant and fast. Despite how busy it was I was out in 10 minutes! Imagine if the dmv worked this way! I hope to see this again with holiday shipping.

I called in the morning and afternoon several times and was never able to get through. When I finally was able to speak to someone the man on phone was unhelpful and rude.

This post office doesn’t answer their phones! They have been bouncing my package around for 3 weeks now. Gave my correct address and nothing is happening. Had to call my fabulous (!) Maple Valley postoffice for help in forwarding this package to me.
He then found out that the package should have been sent back to sender on 1 – 12 and today is 1 – 30 so they have kept my stuff there for 18 days instead of sending it on Jan 12.
They have messed up my in-​laws forwarding which happens every year and without fail there is a problem.
Mistakes can happen but they are pretty consistent. Not answering phones is unforgivable however in my opinion.

Always a miserable experience. 10+ people in line and two windows open. Depressing staff. Phone number doesn’t work. Fail.

I made a Unilocal account just so I could post about how bad this place is. The first thing you’ll usually see when you walk in is a long line of people about 15 deep. Then, you’ll notice at least two of the service stations are not occupied by employees.
The postal workers go through their little rehearsed sayings, but aside from anything programmed into their brains, they are nearly incompetent. On numerous occasions, I’ve seen a customer with a dilemma. Once this happens, the person at the service station usually has no idea how to help them. As a result, the line clogs up even more and suddenly you’re standing in a place that could be used as a form of punishment against someone you really hate.
Unfortunately, the government can’t afford to keep these places running in an efficient manner. There’s a «Now Hiring» sign inside that has been hanging there for months. Ever since I’ve used this post office, I’ve never seen a new employee. Who in their right mind would want this job, anyway?
I hate to be so brutally honest with this review, but the Issaquah Post Office is absolutely terrible. If you’re in a rush, don’t stop in. I’d say my average wait time in line is about 10 – 15 minutes. You’re best bet is around lunch hour. The only problem there is they suddenly have ONE person at a service station with three empty ones, so in reality, there is no «best bet.»

The workers here are always so mean and nasty. I called the office 5 times. Each time when they transferred me they hung up on me. And never once did they ever apologize. I don’t know why they are so mean but it makes me not want to go in anymore. I mail a lot it’s convenient to go there. This is a bummer.

I realize this is a Post Office but if a retail establishment was operated in this fashion, they would fail in a week!
Went there today only to spot a line going out the door. OK, fine, I understand it’s Saturday and people are sending in their property taxes and IRS money. I get it.
They had ***ONE*** man working behind the counter for the first 45 minutes I stood in line. Once in awhile one of three people in the back would step up to the counter and holler out to see if anyone was there to pick up packages or mail.
These people saw the long line and couldn’t be bothered to open another window or two. An elderly couple that could barely stand looked about to collapse.
When I was in there over a month ago, one of the self service machines was out of order. It still is!
Finally after waiting 45 minutes a woman who could barely speak English and who was slower than molasses opened another window.
I know… why complain when nobody cares? I guess I just needed to vent.
In this day of 49 cent stamps you would THINK they could do better!

It’s a post office. It’s a big post office. It’s a big post office with tons of parking outside. In that regard, it’s pretty awesome to me. This post office is generally well stocked too, so if I’m wandering in with a big pile of stuff to mail out (aka the holiday rush), this is a great place for me to just bring in the gifts and start packing. The staff here are generally very nice, so I don’t mind coming in here too much. The only downside is the wait is long, but I’ve noticed that at every single post office I’ve gone to, the wait seems pretty long. I don’t know if it’s just that some of the people move slow because they can, but sometimes, it really does feel like an eternity.
One thing I do like about the PO boxes here is that they are accessible 24 hours (not all post offices have that), as well as accessible automated drop boxes that you can get your mail weighted and stamped after hours — definitely another wohoo from me!

What a post office! It has envelopes, and post office boxes, and people who work behind a counter! I recommend this post office to anyone with mailing needs.

Having shipped more than 10,000 items via USPS over the past 10 years, this was my first encounter with a seriously INEPT clerk. I arrived with properly packed international priority boxed package, postage paid online, customs forms, and completed Return Receipt form (required for delivery confirmation).and was purchasing ONLY insurance and cost of the return receipt. Was advised by the clerk that I COULD NOT GET ANY KIND OF DELIVERY CONFIRMATION/​RETURN RECEIPT FOR INTERNATIONAL SHIPPING UNLESS IT WAS REGISTERED (NOT WHAT I NEEDED). I advised that this particular form is meant for that service. She stood her ground and, in frustration, I shipped it without the necessary documentation. Although English was obviously her second language, I know she understood what I wanted and, as an EMPLOYEE OF USPS, she should be aware of all services they offer (it really is not that complicated). I have filed a complaint with USPS and hope others do as well. they definitely need (re) training at that facility!
Second negative encounter (SAME POST OFFICE) with this facility was when I inquired about an insured parcel which was LOST. she simply printed out the tracking information, which clearly showed the package was missing, but stated it was probably at the post office awaiting pick-​up. I knew better. THEY CAN’T EVEN READ THEIR OWN TRACKING NOTES! USPS paid a $ 900 insurance claim on that one!

I am calling the number to ask a question and it says «Your party is unavailable».

Typical post office, although much friendlier service than I am accoustomed to at previous post offices.

It’s a post office… I don’t know why people are complaining about line ups. There are 4 employee stations and a town of people trying to pay postage and conduct other business every day. I find it rather convenient.
As for the post office itself, it is easy to get in and out of the post office parking area, and they have all the standard amenities of any other typical post office, including PO boxes, postage, boxes, and live help during normal business hours, etc. To me it is no different than any other post office around the US, and the prices I find to be comparable to FedEx or UPS.

I seriously don’t know what is up with this joint!
Nearly every time I go in — there is a line that stretches half way to Guam. And there are at least 5 stations (but never more than 3 people working them) and usually only 2.
Furthermore, I used to leave my mail outside in the drop box. After I had lost mail, I decided to walk my fat a** in to drop it inside. Well, that did not fix it. I still had multiple pieces (on different occassions) lost.
I’m fed up. I actually drive 7 miles away to go to a different post office now. Can you believe that?
Lastly, as other reviews have mentioned… they often have people standing outside wanting to bug you to do a survey. Odd, dude.