US Post Office

The US Post Office is located in the heart of Queen Anne across from the Key Arena. The hours are convenient and the staff is super friendly and knowledgeable. I usually end up at the post office to take care of certified mail etc. The post office operates at standard US Postal Service speed — so I prefer to take care of business during the weekdays. Can get a little crowded on the weekends.

1 star is being too nice. This place honestly deserves none. Not even a participation badge.
The only reason these guys are still here, is because they are government. They are terribly understaffed, esp during a time at what I can imagine being the busiest (lunch) which leads to service that is in a hurry to get you out of the building.
Customer service is actually a drag to work with as well. You ask them something and they are reluctant to help and even if they say something, they tell you bogus information. «Sorry, we don’t hold packages here, it will be at Ballard location». I go ahead and call that location and they tell me they don’t hold packages there either. So who holds packages? How do they not know where the packages are? They are a shipping/​mailing company and don’t know where it is? Yes, I see that it was delivered, then changed to Address invalid but why?! What can I do to correct it? A ‘Veteran’ employee doesn’t know why? that is one terrible veteran employee.
When I asked him a question, he VERY sarcastically responded back with, «ya, that’s right». Extremely unprofessional. How do you hire people? If you don’t like your job, quick and find a new one. Don’t make other people’s lives miserable.
NO sense ownership. Always passing the blame from someone to another, one department to another. How do you work at a company and blame other people in the company? How does that make the company feel?
The way these guys send mail apparently, is to look at the names written on the mail box. apparently, if my name is not on the mailbox, they will not send me mail. This might be a USPS thing in general, but what if my friend wanted to send mail to my mail with their name but their name was not written on my mailbox? I won’t get it?! What the hell kind of system is that? If the address is there, send it there and I will RTS if it’s not mine. The name was written there but for whatever reason, they smudged it off. You can see (though smudged) on the box if they actually paid attention)
The phones are terrible. I tried calling and I get this indecipherable tone (ok, I’m exaggerating here, it’s actually a busy tone) but how does a business not have multiple lines to handle calls? Oh, I know why, This is not an actually business. It’s a shack which they use to proxy mail.
Think your mail is being handle carefully? Think again, he was just throwing the mail into the box. If the box is too far and you’re too damn lazy to properly place the mail in the box for it to be delivered, have you thought of moving that bin to a closer area for your convenience? No. Why? ’cause you don’t think while you work there.
I apologize if this review is all over the place, and yes, I was typing what is on my mind at this time. I believe that after I calmed down after a couple days, I would be just as upset at my crappy experience here.

Slowest post office and they don’t care to bring down the line. Instead one employee stays at door and greets everyone. Never coming here again

I would give negative stars if I could for this joke of a post office. I get being short staffed but the post office in general are morons. I wasted 45 min waiting in for fucks sake to ONE cashier. ONE cashier to 15 people and the line stretched out the door. In fact, while I’m writing this I probably missed my package to be delivered to me anyway. AVOID this place at all costs!!! They hire the most slow and incompetent people.

The worst post office. Always understaffed. No sense of urgency whatsoever. What post office /​manager staffs 1 person on a Saturday ?? Ridiculous.

You guys put 4 of my packages in my neighbor’s mailbox??? I am glad my neighbor gave them back to me. Or I will never find them.

Hands down the worst post office I’ve ever been to. I never get out under 30 minutes. They are always under staffed. And always have an express lane that takes people with one domestic item. So if you have two packages or international good luck. I’ve spent an hour waiting in line while express people cut in. So ridiculous. This place needs more staff especially mid day and do away with the stupid express lane it’s horrible customer service.

I’m writing this specifically complementing the very lovely and nice Asian lady. She is always so genuinely nice and friendly.

Insanely bad service. 3 people were working the counter when I entered but two decided tho go on extended break at the same time. Took an hour. Disgraceful service.

I recently moved to Seattle two weeks ago and have been staying at my friend’s apartment. I had been traveling the week before, during my birthday. I informed my family to send my mail/​birthday cards when I arrived in Seattle.
My brother mailed my package through USPS and the carrier did not drop it off at the new address, nor leave a slip for pick up. I went to this office and they did not have the package and could not track it. To simplify it, this went on from the first day I landed until today, 2 weeks later.
When I arrived and opened the mailbox I saw a mailbox full notice. Understandably so, I went to this post office and informed me they did not have it, it was at the other location.
There is no communication between this office with the 9^th avenue office of USPS, where I went today. All of my mail and package was there, yet they said it was lost.

All I have is a package to pick up. But as always, I have to wait for 15 minutes in line.
Why don’t they just put The package into a locker and provide the key in my PO Box?
They also stuff oversized CDs into my PO Box ultimately breaking them.

I’ve had a business PO Box there for 3-​mos now and regularly receive oversize mail as well as ship from this location. Super friendly service! It’s funny how there are so many complaints about this place. I was worried when I read the reviews before renting the box, but it’s super convenient for me AND it has parking! Sure there’s a line and some waiting, but you have to plan for it as you would with any other service. I’m assuming all the negative reviews are from people who also complain about traffic during rush hour or are still surprised there’s a line at the DMV.

Well if your going there to ship something I would probably avoid going between the hours of 9 – 6 which happens to be in fact all of their working hours. If you get a girl by the name Linda, known otherwise by the nickname on her name tag as Honey, you might as well try again never. Don’t worry though this is why AlGore invented the Internet.

I decided to get a PO Box to ensure I received invoice payments and most of my mail while I didn’t have a steady address for the past few months. I repeatedly received random mail from other people’s PO boxes, which super concerning for obvious reasons. The lines are slower than any other USPS I have ever been too, and the employees always seem to have different information regarding policies.
It definitely seems like pieces of my mail are not making their way to me.
Parking is good but that is because most people have learned to avoid this location I presume.

Good lord, this post office is the WORST and the very reason I only ship flat rate via my account on the USPS website. I work at a hotel and have to ship out a lot of recovered lost and found items and have had to swing by this PO a few times when I’ve run out of boxes. I just got back from a stop today and was hoping for a quick trip. I had my label already printed out and tape in hand, I just needed a box.
I shuffled through the line of 6 or 7 people and made my way to the flat rate boxes… to my complete annoyance, they were out of the size I needed. My least favorite agent, Linda, was busy working behind a «this window closed sign» and the other two agents were busy with customers so I decided to wait in line to ask for a box. Would I have rathered just schlep up to Linda and interrupt her? Sure. But I know how annoyed I get when I’m interrupted so decided to wait the few minutes. As I’m standing there Linda is complaining to another customer waiting in line that she can’t reach across the counter to get some boxes of packages so asks her to pass them down to her.
15 minutes pass by when someone else enters the PO and bee lines for Linda asking if there were anymore flat rat boxes. Yes! My in! Linda, obviously annoyed, told her what was out was out. Frustrated, I asked if she had any medium behind the counter and she mutters something. I ask if she could repeat herself and she half yells, HOW FAR? I told her just to Yakima and she said I shouldn’t do flat rate, it’s more expensive. I explained I had already printed the label and just needed a box and one magically appeared from behind the counter.
I absolutely dread going into this location. I love flat rate but can’t stand dealing with their customer service agents. If they would just be a little bit more pleasant I bet customers would be more pleasant and their job would be easier.
Cripes. I had to get that out.

I just went there yesterday and had to endure 30 minutes of wait to send an international letter. This was my unpleasant trip number 3.
For those of you who may not know, you cannot tape your shipping label with Scotch tape if you want this to be registered. My infrequent visit to the Post Office means that I neglected that they only accept paper tape. I was sent over to buy a new envelope and waited all over again lin line.
Just before my turn, the same clerk (Lisa) put the sign ‘This window is closed’ and proceeded to move the packages on the counter. This left no staff at the counter with a few people in line. The other clerk was busy in another room. The clerk who completed my transaction was nice.
My first unpleasant encounter with this particular clerk was sending a package oversea. I reused the priority mail box for the packaging. Bad! I was not supposed to do that. Given the rate that I’d be charged, I took it home and repackaged for a much lower rate.
Priority mail envelopes and boxes are not allowed to be reused, even when you wrapped over your packaging.
Only a few short years ago, the line stretched to the outside during the holiday eason. I had to send a package last X’mas, there were only several customers in ine.
The demise of the Post Office is no small wonder.

You would think that after spending15 billion dollars over budget that this would be similar to visiting a spa. But, it’s a toss up between Post Office, Department of Motor Vehicle or visiting a phlebotomist.

The United States Postal Service should be ASHAMED — you’re a bunch of THIEVES! I paid EXACTLY what your automated machines directed me to.
In addition to the half of my packages that were returned to my doorstep, THE OTHER HALF ARE BEING HELD RANSOM AT MY SENDEE’S EXPENSE! They received notice that if they want the packages, THEY need to pay additional postage on the damn things. 1) F*cking embarrassing and 2) F*cking RIPOFF.
I get that y’all are broke, but THIS IS NOT THE WAY TO GENERATE MONEY. See how many people stay with you when you keep picking their pockets.

Stamps, tape, boxes — the Queen Anne Post Office really has it all.
The employees are friendly as are my mail carriers. They take packages to my door instead of leaving them down the hall near the mailboxes. So nice! This is my favorite post office ever.

Friendly employee smiles, an automated machine, plenty of surrounding (pay) street parking, packages easily labeled and shipped, and a line less than five minutes long three days before Christmas?
Joy to the world.