TWIST

People here are so accommodating. They make you feel so welcome whether yoi are buying or not. The good news is they have jewels for all sorts of budget. Got a lot of pieces from them and will always come back for more.

I have worked numerous times with Cullen Tavelli at TWIST Seattle, and I must say that he is truly fabulous. He goes out of his way to accommodate customers, and make sure that one finds the perfect pieces. He remembers his clients in detail, even if you do not purchase for a while — and, he finds the perfect pieces to suit their style and taste. I do not live in Seattle, but Cullen repeatedly sent photos and corresponded in great detail via email. I cannot recommend TWIST highly enough, especially the Seattle Store. Akira is also wonderful and attentive as the person who deals with online queries from the website. And, did I mention that the website is a jewelry-lover’s dream? Even if you can’t buy anything, it’s such a pleasurable experience to look at the beautiful presentation and images of the jewelry.

I have worked with the manager, Cullen Tavelli, over the phone twice, and it has been a lovely experience. I love Jamie Joseph rings, which are not available where I live, and Cullen has gone out of his way to find 2 rings that I saw online and ship them to me. One of them was a little different than I expected, and he happily paid the return shipping and worked with Jamie to find a replacement that was perfect. The rings I purchased were for special occasions, and working with Twist made them even more special. I look forward to actually being able to visit the store some day. Great job, Twist!

I bought a pair of earrings and one of them broke within 2 weeks of normal wear. Everyone at Twist was awful to deal with throughout the whole experience. They were rude, short and unwilling to provide any resolution other than to purchase the earring mate for half of what I had already spent! I had no desire to repurchase a product that would break so easily, and they were unwilling to give me even a partial refund or credit for the undamaged earring. Terrible customer service! I will not be back to Twist nor would I ever recommend this place to anyone else!

OMG BECKY IS SO AWESOME!
And Twist Too.
What a wonderful experience. My bride-​to-​be found the ring she loved (after many months) but unfortunately it was a bit too big and only two weeks before the wedding. Becky worked with us through the entire process. She is not only fun to work with but was extremely informative and «held» our hand though all of the steps to getting the correct ring. We even received the new correctly sized ring weeks before quoted and at no additional cost. Although this may be the only piece of jewelry we will probably purchase, I can’t recommend her and Twist enough.

I love shopping here. By no means, am I a big spender. But that has never changed the service I have received. At most I’ll spend a couple to few hundred at a time which is pennies compared to some I know (they have GORGEOUS 5k+ items). Everyone on the staff has always been kind to me regardless of my lower-​ish spending and sometimes nothing at all-​I love to just look and try things on. If any of my jewelry breaks (due to me being a bit rough on it), they always coordinate a safe and easy fix.
Thank you Cullen and Mady for always been awesome!

I have been a customer for years. I have purchased custom diamond engagement rings, wedding rings, glassware as well as novelty space ships… Cullen has been the go to guy for us, he has been there for years as well as other employees very low turnover of employees which is nice because they recognize you when you walk in… even when we not buying anything at Twist we always stop by to say hi to everyone when we shop at the mall or go to a movie. Customer service for me has always been outstanding.

Ordered wrong size custom ring and 8 years later they are still willing to help make it right.

I Delfonics la la la love this place! (If you don’t understand that reference, we cannot be Unilocal friends, sorry.) Whenever I am downtown I make it a point to stop by and visit. I immediately go into a state of hushed awe and reverence each and every time I come into this store. I am a poor college student, so I cannot afford to spend even a fraction of what I wish I could here, but the sales women are so enthusiastic about jewelry that they never seem annoyed or impatient when I come in to browse. They are generally very knowledgable about the pieces and at minimum know the stones in the jewelry and a bit about the designer. This only makes me more determined to come back when I have extra pocket lining because there are often stories behind what makes each piece special and unique. The store carries a wide variety of styles (dainty and delicate all the way to head turning conversation starters) so there really is something for everyone.
I own a few things from Twist: a Jamie Joseph necklace (she’s a local designer!!), a few Maria Rudman bracelets, and a Sarah McGuire necklace. Asking me to pick a favorite would be nigh on impossible… I imagine it would be like picking a favorite child but even more difficult because these children are sparkly and never give you any sass.

This is the only jewelry store where I feel I could close my eyes, stick my hand into a cabinet and emerge with something I love every time. I can’t afford to do that, but it’s a dream. The jewelry is unique, sparkling gems and precious metals as far as the eye can see… An extensive inventory.
It surprised me to see such a unique store tucked into the mall. Super convenient to public transport, right on top of the light rail’s last stop (read: out-​of-​towners can pick up a nice gift here on the way to the airport — a really nice gift).

We visited Twist in November 2013 while visiting Seattle from NYC. My girlfriend (now fiancée), loves twistonline so we took the opporunity to visit the store. We were greeted by Cullen, who is just amazing, He was patient, humorous and very knowledgeable. My fiancée fell in love with a ring and Cullen slipped me a card with all the info and off we went. By January, it was clear that I needed to get THAT ring. I contacted Cullen by email and he patiently walked me through the process of making the big purchase. Naturally, I was a little nervous about ordering something of this value online, to be shipped UPS, but Cullen was totally reassuring and made it all happen. He worked with me to ship the ring on a specific date so that I could be home the day it would arrive and all along the way he was totally accomodating and really, really attentive. Cullen emailed me the day it shipped with all the tracking info and I sure tracked that package as it made it’s way from Seattle! Sure enough, the ring arrived safe and sound. It was packaged securely and once I got to that nicely bowed little ring box inside, there was a lovely personal note from Cullen attached.
The ring is beautiful. Our experience with Twist was totally amazing in every way. Thank you, Cullen!

I stepped into this store while shopping at the mall during a recent visit to Seattle.
What a pleasant surprise! Loved the selection of jewelry, the sales person was very helpful and I ended up walking out with a beautiful black diamond ring.

If we could give 6, we’d give 6. 1,000 stars to Twist. I was nervous about buying my fiancé a ring — I never imagined the day would come that I would be legally able to marry, let alone be the one buying a ring. Jill was extraordinarily supportive and lovely. She made the experience so special. Little did I know, my then girlfriend was also ring shopping with Cullen! Not only did they sell us our engagement rings, but they worked with our panicked friends to ensure we had our rings in time for the dual proposal neither one of us knew about. When we went back to visit post-​engagement to return the ring they let me BORROW (!) «just in case», it was as if we were walking in to a crew of old friends. They were downright giddy. It was such a great experience, we invited them to our wedding.
Not only are they wonderful people who care about their craft, the jewelry is stunning. They carry designers you can only get in select stores across the country. We went with Mandrel studio and my engagement ring is one of a kind and absolutely stunning. We bought both of our bands from Twist — my partners was custom made. Beyond bridal, we have each come home with bracelets, necklaces, and earrings. What’s more, if they don’t have a piece in the Seattle store, they’ll have it shipped up from their flagship in Portland with zero commitment.
If you have a hankering for hot designers, affordable prices, and cool, accepting, warm people, this is your place. I love them. So will you.

Twist is that funky looking store at the first floor of Pacific Place. You know you’ve seen it. with that metallic statue in front of those doors, and with the colorful and sometimes whimsical window art pieces, it can be hard to tell if Twist is an art gallery or a jewelry store.
I came here to look at engagement rings, and despite having told the lady who helped my fiancée and I that we were only looking, she was very helpful! I do not wear any jewelry at all (no rings/​earrings/​necklaces) so I don’t fit the typical shopper profile of all things shiny and expensive, and more often than not, I fit the profile that most sales associates would steer clear of (i.e. jeans/​hoodie, Converse shoes, tattoos) at a store like this.
The lady who helped me was patient and answered many of my basic questions on jewelry. She noticed my hesitation when looking at the rings and was really awesome about opening up the cases and letting me just try on a variety of rings that caught my eye. There was a really huge, ridiculous ring with a very large diamond she said I could try on just for fun so I’d get more comfortable with jewelry! That was really cool, and she was very good at explaining the variety of metals of the various rings, the finishes (shiny versus matte) and why there is a hole behind the diamond when stones are set in a band. She was also good at pointing out rings that fit me personally (i.e. very, VERY minimalist) and also what would work for me to wear on a daily basis since I’m not exactly the type to wear rubber gloves to do my dishes.
I did not find anything here. yet, and despite the store having a trunk sale (.and yes, the lady who helped me explained what a «trunk sale» is) I received really great service. I would really recommend this store if you aren’t into mass produced engagement/​wedding rings. If you are looking for something more individual and unique, this is the store for you.

I can’t say enough about my (and my fiancé’s) experience at TWIST. A HUGE thank you to Cullen who went above and beyond to track down the only ‘sample’ in existence of a CW ring I had absolutely fallen in love with. He then went the extra mile to have it delivered to us asap after it was custom made before I moved out of the city.
TWIST has truly high quality, original, gorgeous pieces — but their customer service is what I will remember and why I would recommend this store to any friend, mom, sister, etc.
Thank you Cullen!!! LOVE my ring even more and more every day. :)

TWIST already has a renowned reputation for the best quality, most lust-​worthy jewelry that no one else will have. And the same goes for the WEDDING RINGS! If an engagement is on your horizon, definitely stop into one of the stores (Portland or Seattle) or go straight to their website to check out their incredible selection of one-​of-​a-​kind rings. Trust me, they’re incredibly unique and you won’t be finding them anywhere else. Think Cathy Waterman (Snow White and The Huntsman), Polly Wales, L Frank and more jewelers that handcraft each of their pieces one by one, not pumping out multiples so that the women sitting next to you at lunch is eyeing her identical ring on your finger.

Love love love this shop. No dull moments in this boutique. Something for any type of woman — traditional to unconventional. The jewelry comes from different regions and there is always an interesting mix of metals, stones and materials. The staff is quite friendly and knowledgeable!

What a perfect place to find that unique item of jewelry that you’ll have forever. I see many people stopping in here who appear to be on vacation. They have really unique artists collections — not mass produced jewelry that many other people will be wearing. Considering the prime location, prices are reasonable.

Everything about this store is fantastic! The staff is friendly and very helpful. They know their jewelry and can point you in the right direction. The jewelry is unique; one of a kind and you won’t find it anywhere else. You’ve got to see it for yourself. 5 stars, without a doubt!

This place is super-​cool; not a typical stuffy jewelry store even though they have some expensive jewels. The staff really seem to like working there and are quite knowledgeable. Visiting the store is always a treat. I had a great experience the other day and I didn’t even purchase something (this time).