T-Mobile

One star for diversity in the workplace.
Two Somali men in the store helped me a few months ago knew nothing about the promotions going on. I asked one of them several questions as he kept running to the backroom to ask his manager for the answers. Spent close to two hours in the store. He told me I didn’t need to do anything for one of the many promotions/​rebates going on and like a naïve customer I listened. Thankfully I called tmobile rebate and they helped me out.
Great place if you don’t speak English because there are so many multilingual workers. But do your research, they will sell you whatever they can and spend he least amount of time helping you out.

I went into this location yesterday to switch phones, and I don’t think that those employees have EVER even heard of customer service, let alone practice it. The help I got consisted of removing the Sim card from one phone and putting it in the new phone, and switching the devices on my account. Things I could have done at home with a phone call. The girl who helped me didn’t even switch the SD card without me asking. The store was rather empty, so I have no idea why I got crap service but I did. I have gotten new phones before and had help moving my contacts, etc. These kids couldn’t be bothered. I’ve been a T-​Mobile customer for 16 years, but reconsidering now.

The worst service ever. As soon as I walked in the door the person who helped me (kevin) already seemed like he didn’t want to help but since he was the only one available, he was obligated to do so. I went in to complain about my Samsung edge 6 which I just got about a week ago because for some odd reason my phone is having some issues charging, my husband has the same phone & his charges perfectly fine so I knew it was my personal phone itself that was tripping out. I told this Kevin guy my situation and he goes «I suggest you take it back to the location you purchased it from and have them switch it out». Ok, it would be one thing if I was mobile and I didn’t just catch the bus to the store which is close to home, I would have just been like whatever kid and left but I was gonna get some type of answer even if it was a lil one. So he goes «well do you wanna run some test on it real quick?» OBVIOUSLY!!! THAT’S THE WHOLE REASON I CAME IN TO GET SOME TYPE OF RESULTS. All the other employees were busy with other customers so they were doing there own thing but as this guy is running a test on my phone he looks lost and had to ask his co worker «hey. Phone. Charger. 2 hours?» The other guy said it usually takes about 2 hrs from it to go from 0 to 100 and I’m like no my phone has like 50 or even 65% and it still takes almost an hour to an hour ½ to go to even 90% with all apps close and is just sitting there. So the test came back and said my battery is fine but I guess it could be my cable cord so they suggested I try another one or I do have 14 days to go back to the location i got the Phone from and they can switch it for me. I told him I have my receipt, I have the original box. My receipt says it in black and white I can go to any t-​mobile and they would be able to help. This location definitely did NOT help one bit. I was in and out of that store in less than 10 mins. Absoutly the worst t-​mobile ever & the thing is when I went in to get this phone i just switched carriers from Verizon to t-​mobile. Please don’t make me regret it.

Terrible customer service and sales reps that straight up lie to my face. Heres the run down of what happened when I went into the store to get a new phone as a present.
1^st time: bought the new phone. Took it home. Got home didn’t come with a charger or headphones. Went back to the store got the headphones and charger and brought it up to the sales person that I thought that Apple policy was to not sell unsealed phones. Told me the phone was 100% fine.
2^nd time: The phone was a lemon. Tried to return the phone was told a new one would be mailed back.
3^rd time: got the refurbished phone. Was promised a new one. Spoke to customer service and was told to mail the phone back and that I could go into the store and get a new one
4^th time: came into the store and now my contract is «locked in» and that they have to speak to their other managers to try sort something out.
Still having problems.

Once again i’m back to buy a new phone because my dad was in need of one. After my last experience here i really didn’t expect much. Thankfully Kevin was not on the clock when i came in. I was helped by a somali girl who was very polite. She was able to answer all the questions i asked her. This was by far the smoothest experience i’ve had with a tmobile store. The girl pulled up my account and verified me fairly quick and proceed to tell me the details of the phones i’m going to buy. She gave me options. She also assisted me with setting up my new phone and changing sim cards. Because my dad and i were switching phones together she helped me saved a couple of bucks so my dad wouldn’t need to buy a new micro sim card. She was very patients with me too because i was backing up all my old data through icloud from my old iphone to the new one i bought. she gave me wifi through her phone’s hotspot because she knew the tmobile wifi was slow. To conclude i really liked her attitude and the knowledge she had on tmobile
I wasnt able to get her name because she didnt have a name tag on but find a somali girl if you want to get good service!

Best customer service experience I’ve had with a phone company! Very straightforward and looking to make sure you leave happy. Thanks, Andres and Steve.

After I ordered an iPhone 6 from the Rainier store, they asked me if I wanted a cover I said yes, instead of showing me the choices Jenny dropped a $ 39.95 glass roll-​on cover in my bag without showing me other choices, then her and another employee proceeded to hard-​sell me a speaker that they said quote, ‘was a $ 200 speaker for $ 19.95′-a deal for ‘certain customers only’ and ‘just for me’ quote. They tried to hard sell this thing to me for about 5 minutes. When I kept saying ‘no’, one of them said if I purchased it that he would buy it back from me for $ 34.95 because ‘employees can’t even get them for that cheap’. I still said no, because it seemed so fishy-​found out later from my regular store there would have been an additional $ 8 a month fee put on my account for it. What I got out of this store is they tried to get all they could get and borderline lying not being really straight about prices and charges. All in all not a store I would trust with my business with, left feeling like I had been hustled.
I’m going back to my regular store on 45^th next time!

Best customer service.
For some reason, the tax ID they had in their database did not match the one on my tax return transcript. From here, everything had become extremely complex. The rep who helped was probably the best I have ever met. She tried her best to call all the people she could possibly reach. After more than one hour, problems were solved. She was very polite professional and sweet.
One more thing to mention, she kept explaining to me what was going on while waiting for someone to help her.
T-​mobile! Let your employees get access to the computer system. They are trying to be helpful.

This store gives the best customer service ever!!! If you wanna get in get it done this is the place to be. On top of the good vibes there is always great music playing. Go see aaron for fast fun and great service. He is the best.

Fantastic staff, convenient location and top notch customer service! My wife and I were previously with at&t and this store put all past store experiences to shame. From product knowledge, to having all the answers, I felt like I was getting advice and not being sold to. If you are considering t-​mobile, I would highly recommend you drop by this location. Expect only the best service! oh… and ask for Yemi ;-)

The salesmen in this store are deplorable — –in deceptive promises and very unhelpful attitude. When I went in to purchase a phone an specifically inquired if any new phones would be coming out soon, or if teh «Samsung Galaxy III» was it. I was informed that no new models were expected for a VERY long time, as the III model only came out last fall. LIE. As everyone now knows, the Galaxy IV was in the pipeline, the news madia, and arrived ONE WEEK after I bought the old version, new price. Te salesman also ARGUED with me when I mentionned the West Seattle blog alerted me to bad coverage areas. «That’s just not true.» WHen I asked him to pull up a map so I could see whether my area would receive a good signal, he bhaved as if I was GREATLY inconveniencing him as he was «earning» his commission. To rub insult to injury, I returned the phone within the 14 day period to get the latest model (that they said didn’t exist) and the sales MANAGER argued with me about the return date, saying I was a day late — –this was AFTER I had called to VERIFY the return date! Honestly. If this unethical group of salesmen is indicative of T-​Mobile as a whole, RUN AWAY, as fast as you can.

Sorry Mt Baker store. You guys may be the nicest guys on the planet, but the company you work for is terrible.
After a device update forced on me through the network, my phone stopped working. The warranty was up on the phone and I didn’t have the insurance; I rarely break stuff. Apparently, TMobile policy in this situation is to try and sell a new phone. Everyone I spoke to was very interested in selling me a new phone and not too interested in making the situation right. I felt like I was dealing with car salesmen. Nothing against car salesmen and all… well, you know what I mean. I never heard anything like «Let’s get you a loner phone while we fix this one». Not «maybe we can get you a refurbished one». Nothing. Just buy a new phone. I assume it is because, ultimately, they have the upper hand. So everyone knows, here’s what it will cost you to get out of this situation: $ 200 for cancellation, balance on the equipment (now broken — for me this was $ 90), any outstanding payment + one full month for the month you are cancelling in. So, this will run me $ 460.
Will never deal with TMobile again. Sorry Mt Baker store. Hope you guys find better jobs, because I hope TMobile goes under. Or maybe you guys can rise up and take over!

John is the most helpful in this store. The rest of the reps are the worst. They have deceiving advertisement and always try to shove everything down your throat. I told them we only wanted internet for one line and they kept firing questions if we needed it for my mom, dad, and brother. I said no to each of them and they kept pushing it. I understand it’s their job to pressure you but no is no. Another time I was in here and was not able to receive a micro sim because the account wasn’t under my name, I was obviously upset so I just left the counter and the rep called me a bitch under her breath. I couldn’t hear it but the man who just left after me told me that. Another time I wanted help by calling them, they hung up on me three times after putting me on hold and forgetting I was on the phone. I had to keep calling back. Everyone needs to be trained better in customer service.

Everytime I come in this store, I get the best customer service.
Manager down to all the customer service sales reps are the best. The store is clean and plenty of parking in the lot. The staff looks for the best phones that fits my needs and ways to save me money.
The store is super clean, great display of all the accessories, and all the phones + tablets to demo it out. The staff is very knowledable of the phones. Great source after your purchase to go back and help you with any questions or needs. The staff is bilingual to help different races and give the best service possible.
They help me in the right direction to upgrade our phones to the Samsung Galaxy S3 which it wayyyyyy better than the iPhone. I just love it and I’m saving money once again. Since I had two S3 phones, one of my phones was mistaken put in the washing machine. UGH. I went back and the manager took his time to walk me through the insurance and got me a new phone in a matter of days. It only cost me another $ 125 for the new S3 phone.
Thanks guys! I will be back! Highly Recommended.

Stopped in this store with a friend. We wanted to combine our two individual T-​mobile plans to get a better family rate. We were helped by John who gave us GREAT service. He was knowledgeable, thorough in his explanations, and we got a very good deal that addressed all of our needs (3 adults and 2 teenagers.) Best customer service ever received. I will go back to this store for help in a heartbeat.

You can clearly tell the quality of the staff when you come in with a question not likely result in a purchase. I came into this shop in that situation, and John and Josophyne gave me great service.
The manager Josophyne, (lovely inside and out!), showed me how I could use Skype, minute-​free, using the unlimited data on my plan.
Make no mistake: This is not a review of the T-​Mobile corporation which screwed me over last year when I lived just outside of a town, yet had absolutely no signal whatsoever, and their attitude was that it was not their problem. My local Radio Shack had to give me the solution!
This review is for the super folks at this store. The building itself is cool, too — — with a whole wall of windows. The shop was very well-​staffed when I came. No waiting at all! Parking is easy, too.

I have had cellphones since 1988. My interest in signing up with t mobile was to reduce the monthly cost of service.
When I signed up I was quoted 3 free fee activations. It took over 4 trips to this store to get them to honor their quote.
Employees are not well trained… I say this because the only other explanation would be that they are outright dishonest
The only notable proficiency is the creative ways they take more of your money
Be warned… they have a loophole for every promise they make you
They will refer to an absent manager who is in this large organization is the only person who can help you however cannot be reached (more than once)
Every time I come in here I lower my expectations
There is a culture of dis-​function and a lack of respect for your valuable time… at least at this location
Is anyone watching the store?

i’ve been sooo jaded when it comes to cellular any/​everything. with one exception i’ve had service with every company out there, even the ones that got swallowed up by larger corporations in the technology heyday. i’ve had good (reception AND customer) service, bad service, spotty service, no service… bleh. no mas.
my latest (and hopefully last) endeavor was with t-​mobile. the bf at the time said that they had the best service in seattle – at least with his phone – and since i was still kinda new to the area and needed a new phone anyway i gave them a try. you know what they say… third try’s a charm. the first phone w/​them was a piece of crap (motorola w490) in early 2007. even though i told her i wanted a simple phone that made calls, sent/​received texts and didn’t go to sh! t when i dropped it… never again. second was the samsung gravity touch in july 2010. ooohhh, internet! now we were talking. it was almost as fast and reliable as dial-​up. exciting.
now enter the mytouch and the experience that goes with it.
i went to radioshack almost three weeks ago searching for a new phone plan (and possibly a new carrier) since i had to get off the ex’s acct. SO not impressed with what they had, both pre-​paid and contract. popped over to the shiny new t-​mobile store next door though not with any intentions of making any major decisions yet. i must say, aaron’s quite the salesman. he greeted me immediately upon entry and i explained my situation (needed a new plan, possibly a new phone, i’m already paying too much, etc). he was super patient and had answers to 95% of my overly nit-​picky questions. it was great! he sold me on the new mytouch 4g (which in itself is pretty f’n sweet), got me a «better» phone plan, price-​matched radioshack’s $ 80 special on the phone AND even added a corporate discount i didn’t know my employer participated in. killer! my only disappointment was that i couldn’t transfer my old phone # to the new phone but aaron explained that it was more technical than was really necessary. oh and a few days after i had a few Qs on my phone so i called the store. aaron wasn’t around but the guy (didn’t catch his name) was able to troubleshoot as best he could.
all in all i’ve been with t-​mobile for four years and three phones. they’ve always been really good to me and i highly recommend you chat with aaron if you visit this store. four stars for t-​mobile as a whole, five stars for aaron and five for this location. woohoo! :D