Sprint Store

I switched my account from AT&T to Sprint. The representatives are friendly, courteous, and extremely knowledgeable. It is nice to be greeted when you walk in the door, no matter how busy you are (and BTW, everyone is busy). DraChan Ellison was my retail consultant. After discussing my family’s needs, he gave me instructions on how to navigate the Sprint website for issues that could not be handled in the store. He also wrote down my new passwords on a post-​it note until I could record them — something so little made such a significant customer service impact on me. Yes, the appointment was long, but DraChan was never in a hurry to get me out of the store. Thank you DraChan and thank you Sprint!

I would give no stars, or minus stars if I could.
Shockingly awful customer service. Dumbfounding. More, the manager-​type guy who was there today seemed to take pleasure in being an [insert expletive here].

The employees are nice at this location but don’t believe everything they tell you especially if it’s not in writing. I was told I would get two $ 75 gift cards for leasing two phones along with the contract buyout and six months later after many phone calls and spending over an hour in this store they’re all talk and no action. Also keep a close eye on your bill. It’s been wrong more often than its been right. Cell phone service is poor compared to AT&T as well.

It took almost 20 – 30 mins till someone finally said something to put you on the list. Keep this in mind there’s at least 4 of them working there and not a single One even said hi to acknowledged their customers. There were at least 3 people waiting and not a single one is happy with what’s going on. I ended up not being helped and is very disappointing because this is not the first time this has happened to me with sprint. :(

Walked in to the store to ask about switching phone carriers. The moment I walked in, I was treated as if I was an inconvenience to him and was interrupting his Facebook time. He did not know what promotions were available and did not so much as make eye contact with me. He did not even notice that we had walked out of the store as he was facebooking. Very unprofessional.

End of contract, have tried to cancel three times now. Each time a rep tells me the cancel request has been placed and service never gets cancelled and I keep getting billed. Even the «confirmation ID» numbers they give me seem to be fake. Still can’t haven’t successfully gotten service cancelled.

Yikes. It’s too bad that Sprint customers have so few options for stores to go to when they need help with their phones. The downtown Sprint store is where I’ve had to do most of my business, and each time it is an ordeal. Much of the annoyance comes from Sprint’s corporate policies (random, BS «fees» added to every step of the process), but I know that isn’t the store staff’s fault. The problem with this store is that it seems like the employees I work with are always «in training» (or so it says on their badge), and therefor need to go ask their manager for help with every step of every transaction. They are freindly enough, but pretty unprofessional and awkward. Also, the last time I was there, their ‘phones were down’ and their ‘wifi was running unusually slow’… Again, probably not their fault, but also not a good omen for a cell phone company.

I dread visits to phone stores, always ends in frustration and anxiety and a strong feeling of impotence. This time was an exception; Ashlyn was smart, responsive and knew her product. The one star ding is aimed at corporate, as this location is due for a make-​over!

This store is ridiculous. When I first went in on the beginning of June to upgrade to the new g4 they were great. Now almost two months later when my phone is overheating and won’t turn on they tried to tell my it was because I had my screen on 100% brightness and that it will have my phone shut down… um are u serious I told the guy that’s not the problem and that I’ll more than likely be back the next day. Then he told me if that’s the case then well explore other avenues. I don’t have time to explore different avenues when more phone won’t turn on. Called around can and then said without when looking at the phone that it was defective and that I would have to send through my insurance only then to get a refurbished phone. If the phone was broken or lost of some fault of my own I would understand, but not for a manufactures defective phone. So screw them I’ll go with lgs warranty but honestly if they didn’t have me by the britches with termination fees of cancel today. The ppl in this store don’t give a sh** if your phone is functional or not. They need to hire ppl with customer service skills.

So I was really worried about going to this store to fix my phone after reading all the reviews — I used to go to Southcenter (until the employees that had been so helpful to me for YEARS suddenly all ceased their employment there). After being extremely frustrated, talked down to, and ignored at the Tukwila repair center the last time my last galaxy was having problems, I decided to go to the downtown store nearer my home when the charging port on my month old galaxy started shorting out.
All the reps were busy helping customers who had multiple questions about plans and phones and etc, I was told that they would be right with me, but I was prepared to wait for a while… but I didn’t have to wait at all! In less than five minutes, a woman (I made sure to find out her name — Charlie) came from out of the repair center, and asked if I needed help. I told her what was going on, that I had the full coverage protection, and if there were any way I might possibly be able to get it fixed (the Southcenter store stops you before you even start asking the question — if you’re wondering, their answer is always no)… She said she’d take a look at it/​my plan and that it might take twenty minutes or so… but EVEN BETTER, to my absolute shock, my phone was back in my hand within ten minutes. I didn’t even know that was possible to do in ten minutes. She said she had already written up the repairs in my record, that it was free, and that I didn’t have to do anything more. IT WAS THE BEST TRIP TO SPRINT EVER. I couldn’t even believe it. I still can’t believe it! The new port works like a charm, the customer service initiative of Charlie was incredible, and I’m in awe of anyone who can work such minor miracles in such a short amount of time.
TL;DR — NO WAIT. NO HASSLE. PHONE FIXED IN RECORD TIME. Incredible. Big thank you to Charlie who absolutely went above and beyond what I thought was possible.

All I can say is that you get what you pay for. Sprint has been promising for years to upgrade their network and they simply haven’t. Want 3^rd world cellular coverage then Sprint is your guy.

Poor poor customer service. I have been a Sprint customer for 4 years and not sure why I subjected myself. Every time i have an issue with one of their sub par devices they have given me, it’s always «liquid damage» that supposedly is my fault! When I told the manager I was going to be leaving for another provider she looked at me and said «ok». Nothing but a bunch of rude and disengaged employees here. Deuces Sprint!

There is a reason this store has two stars. It’s gone downhill quickly! I’ve lived in the city for four years and always came to this Sprint when I needed my phone fixed and they were always happy to help. My recent experience with a cracked screen was awful. I was basically blown off by the woman working there and she basically told me they weren’t going to fix it or even attempt to look at it and had no apologies or anything for my situation. Was unhelpful on how to get ahold of my insurance policy people, and had nothing else to say to me. She’s lucky that I held my cool with her and walked out of the store. The other employees are complete idiots and I’m not sure why they even for work Sprint. I might as well take my business to ATT where you walk in and people actually enjoy their jobs and are there to help. Worst experience!

The staff is hit or miss. They run hot or cold be pending on the day. I have been with Sprint for 18 years and don’t know why. The service seems to get worse and worse every year. They had a infusion of 50 billion from soft bank that hasn’t seemed to help anything consumer related. This charging you $ 25 service fee to look at your phone is crap.

I’ll be reporting Sprint to the BBB on account of the horrible experience I’ve had with this store. I wish I could give zero stars — this was the worst customer service experience I’ve ever encountered.
Sprint is supposed to fix or replace any phone received through insurance that does not work. This was just my case — I had lost my prior phone and received a refurbished one from the company that would power cycle/​not even turn on.
At first, they wasted my time, telling me my phone was «fixed now,» even though it had bricked by the time I got home. I had to go to this store 3 more times (each time they told me it was fixed, but the phone would start power cycling before I got home), and the third time they then lied to me and said that they don’t fix insurance phones. What!!! Then why does it day on the insurance website and the Sprint contract that Sprint repair stores are required to fix or replace broken phones?
Their solution: try to force an upgrade on me. As soon as I refused an upgrade, the female team member walked away from me mid-​conversation to chat up someone browsing the phone/​not requiring assistance. Too bad, Sprint! I’ll take this 3-​line unlimited family plan somewhere else.
Switch to T-​Mobile — they’ll buy out your contact.
P. S.: when you do switch to another phone carrier, Sprint will call, email, and text you several times to try to get you to come back (borderline harassment). I wish I had received a fraction of that attention when I was still a customer!

This is possibly the worst customer service I have ever encountered with a company. I had lost my phone so I was attempting to transfer liability to a friend since I was eligible for an upgrade. When I went to the store and explained to Roger Stolz what we were trying to do. He nodded and promptly set up new accounts for my friend and transferred the lines without giving them phones, rendering them unable to upgrade and the lines useless. When he was asked about this, he said that the system was asking for $ 400 for each line in order to get iPhones and that there was nothing that he could do about it and that we would need to call in.
This because a cycle of customer service purgatory of trying to get someone to be able to resolve the situation and many hours were spent futility trying to get someone on the line that could undo the damage done. Finally, a supervisor said that the only way to do this was to go back into the original store together and to speak with a manager there.
And so, we went into the store again, where Samantha, the manager for that day, promptly dumped us on an unassuming employee and we had to start from the beginning. We ended up spending three hours in the store with the poor employee trying to also call customer service and get them to unblock the restrictions on the lines before they gave up and reverted everything to how it was before, with active lines but no phones.
Needless to say, I canceled my service then and there. I would rather pay an early termination fee than deal with incompetence and unethical behavior.

this location always goes above and beyond to provide me with the best service. never hide the deals/​sales they are having. they never push me outside of my financial comfort zone. always willing to find out the answers to my questions if not known on hand. willing to fix any issues I might have with my phone or service with the up most care. I always feel like the midst important customer when I am there. every employee greets me with a sincere intent of providing amazing customer service.
over all would highly recommend

If I could give Zero I would. Hands down the worst customer service in history. So far have been in this store for forty-​five minutes and still haven’t been helped. Sucks that we will still end up giving money to this establishment.

I am considering switching from a competitor and I stopped by this store yesterday to see what they had to offer. I had a lengthy conversation with Nathan during which I explained exactly what I was looking for, including the fact that there was an early termination fee on one of the lines I am switching. When I went back today Nathan informed me told that the plan he had offered me the day before would in fact not cover the ETF though I had been told that it would. He instead recommended a plan at twice the monthly cost. Had I known this was a bait and switch I would not have wasted my time with a return trip.

I came in here yesterday to see if I could get my cracked screen replaced. (I dropped it on the concrete when I was getting out of a cab) They said it would be a $ 50 deductible, but instead allowed me to spend $ 50 on accessories and waive the deductable. I ended up buying a case protector and a bike mount for the phone, and 20 minutes later I got my phone back good as new. This is the reason I’m a repeat Sprint customer. Their monthly service might be a tad bit more than their competitors, but they more than make up for it in service and support.
Thanks!