Something Silver

Today at Something Silver at University Village I had a wonderful shopping experience. I have shopped at the Pacific Place location and thought I would pop in and see what they offered here. The salesperson was absolutely wonderful! There were other customers and she took the time to acknowledge and greet all of us. So professional and polished! I admired the Liquid Metal jewelry she was wearing and I will definitely keep it in mind for my next purchase. Today she helped me add some length to my Something Silver charm bracelet and added my newest addition of an adorable pineapple charm that I purchased today! A wonderful experience! I will certainly return!

Honestly, this is definitely a 3 star store only because the jewelry they carry are varied brands that are trendy and cute, with some pieces that are timeless. They are moderately priced which is good.
However, they need to work on their customer service skills a little more. The ring i was looking for, for the last couple of months, was a simple rose quartz ring. (I’ve been almost everywhere, even portland!)
The girl helping me told me they didn’t have any at the moment until I pointed at the ring sitting in the glass case. She was nice and I have no problems with her, but it would been great if the staff knew their products a little more.
If they understood their stones, it would have been a major bonus, especially since their competition, Fireworks, is literally a few steps away from them. (Fireworks isn’t their major competitor, but the store carries gemstone jewelry — and the staff was extremely helpful and one girl, i forget her name, was knowledgeable about the stones!)
Still, I’m happy with my purchase and the layout of the store is easy to follow. The displays were eyecatching and evenly spaced. I will be back for some holiday shopping.

I have shopped at this jewelry store for over 2 years now and have had good luck with the customer service and quality of sterling silver that I have bought. I went in to the store around noon on 6÷5÷2014) and had picked a handful of goodies for presents and personal use. I was gathering my stash on a counter to sort out which ones I would really like to purchase after letting a lady go through first since she only had 3 pieces in her basket, when suddenly I heard someone called out «Hey Kiddo!» in a different tone. Yes, she said that and I confirmed with her and asked «Did you just call me Hey Kiddo?» She reaffirmed and the ladies behind me heard what the lady behind the counter blurted out, too. Her tone of saying it was totally different, something that has some other meaning to it. Really nauseating. I said to her after she counted my over $ 50 purchase that I think it would be nicer if she had called me by my name but since she did not know me, she could have said something else, i.e. «Excuse me» or something much nicer and better to hear. So I said to her that saying «Hey Kiddo» to someone is being inappropriate. She went on to continue and the ladies behind me were also flabbergasted! I almost wanted to throw up. Although it was an usually busy day, it should not matter. Courtesy, respect, customer service should still be a priority. I kindly asked her who is the manager of the store and the same lady who said «:Hey Kiddo» proudly replied, «I am!» I took her name down and she is SHAUNA or SHAWNA. The other lady who was also helping out behind the counter and the other customers like me who asked for a basket so we don’t spill was Laurie. All the ladies and friendly gentleman also (sorry don’t know all of their names) have always been courteous. I’ve never been called «Hey Kiddo» in my shopping experience much less in my over 50 years of life! That was a first and coming from a Store Manager of a highly reputable company in a very nice UVillage — that is unprecedented and absolutely ABSURD. Very disrespectful. I saw some ladies manning the front of the store and I told them what just had happened. They all apologized to me. It seemed like this lady manager must have a big A for attitude. I’m under the impression that the other staff are probably just afraid to say something to the owner or the company in the light of a possible repercussion. I am writing this because Shawna needs to stop being mean and rude, the owner of the franchise needs to be aware of the behavior of her employees, and I have put out this incident on social media. Not necessarily to stop shopping at this particular store but avoid Shauna. I’ll never forget her face and name. Like what Maya Angelou had said, «It is not what you did, but people will never forget how you made them feel.» For the record, I am a mother of two young teenagers from the biggest Catholic grade school in western WA and I’ve been going to the UVillage since 1991. I also happen to work in the biggest University in the State of WA.
Thank you very much

This store is almost always empty. Meaning no customers inside. No hello when you come in, no offering for help. Sales people are «busy» with themselves at this location. I asked to look at the necklace behind the closed glass door, SA would not even give it to me. I asked for another one, it was the same. All the prices turned down, so you can’t see the price, everything (close to 99% items) is behind the glass.
They are just incredibly unhelpful. When the sales person, after I asked her to help me twice. decided not to show me the ring, because she said, she does not understand me.
In other words, Customer Neglect.
I roll my eyes and she asked me to leave the store. The woman looked in her 18. It is not a high school and it is not a popularity contest.
I am not a boyfriend to show me at the door either.
I used to buy staff at your store, not anymore, it is just so bad there are not that many silver places around,
Well guys, with such terrible customer service I do wish this location will eventually be closed. If you treat customer without any typical welcoming gestures, you will not make sales. And your return policy make it even more unlikely to happen either. Big box store Pandora next to you makes great profit, do you ever wonder why? Customer get a greeting upon the entrance. Always asked if any help is needed. And sales people actually offer merchandise to look at. They don’t stand behind you and giggle as most people mention in previous reviews. Disappointing.

Terrible service. As usual.
I’ve been coming to the store for years and it’s always been fine. Not great ever and usually people working there look like they don’t want to be there. But today when I called the woman was really so unhelpful and rude.
So I wanted a specific charm for a necklace for my mom. I looked on the website found what I was looking for. I wanted to call the store first to check if they had it at that store before driving down.
A woman answers the phone and I very politely ask if she could check if they have something in the store I saw online. I explained I wanted to see if they had it before I drove down. She responds «Ok. But we don’t have everything in the store that’s online.» RIIIIIGGGGGGHT which is precisely while I was calling first. It was if she wanted me to say «Ok super. Don’t check for me then.»
Then she says «Nope we don’t have it.» No offer to help me select anything else nor does she ask if she can assist me in any other way. I say «Oh ok.» And she disconnects the phone.
Really?! This is why I won’t be back.

I bought a gift here and decided to return it. After speaking to the staff I found out that they have a no return policy. You can only make a in store exchange. I am now crossing this store from my list of places to shop.

I remember when you could get cute things here for 20 $. Now it’s up to 58 – 60 $. You’d imagine in this economy they would try to make things more reasonably priced but, no. You’d also imagine because it is the U district they would try to have lower prices to satisfy student’s holiday shopping needs but, no.

i love the jewelry in the store and it is visually merchandised great, but the employees have never been warm or willing to help without me waiting until they are done chatting and giggling, then me almost forcing them to take my money so i can have my silver and leave.
Beautiful jewelry terrible service.

I’ve been going to the Something Silver stores for a long time now, mainly the Bellevue Square one. In general they have all sorts of jewelry, and its kinda a good one stop shopping place. You’re not limited to just one brand (though they tend to just carry a few major ones), and you can buy cheap good quality earrings (I have $ 8 fake diamond studs in) or you can get moderately expensive items.
It’s a good place to find gifts too.
The only reason why its 4 stars for this specific store is because the employees made me feel a little uncomfortable while I shopped. They snickered and giggled, I hope about something other than me, but it didn’t feel that way. They also weren’t very quick to help. Which I never experience in any of the other Something Silver stores.

Wow, I get to have a ‘first review’ of this store. Great. :|
They have silvery stuff and stuff made of silver.
Actually, it’s a pretty decent place for moderately priced jewelry, or gifts, in my case.

I’m not into gold and diamond «bling» but I do go a little nuts over silver and pearls. I was practically bouncing off the walls in this exquisite store full of gorgeous and unique silver jewelry. The prices are fairly reasonable, especially considering that they carry some well known names in jewelry. The less well known names are some true artists waiting to be discovered in my opinion and the handmade pieces are stunning. Moon girls will love this place.