Smart Start Ignition Interlock

Amazing service! I went to the fife location for my monthly service add I’ve been for last two years. The tech had his own emergency that caused him to be late. I was greated, offered coffee, and told by each staff member how sorry they were for making me wait. Then they went above and beyond to give a me a ride to work and delivered the car so I wasn’t late after all!!!

First problem: I drive a Nissan 350z, They didn’t hook up my unit properly so I got stranded at work because the wire wasn’t properly connected to my battery so i had to pay a tow truck to take it back and get it fixed (DID NOT REIMBURSE TOW BILL).
Second problem: After they said they fixed my unit, I was driving to work, Standard 5 min blow test, I blow, and pass. My ALARM starts to go off. i pull over and call Smart Start support. They can’t do anything, They told me to drive to Smart Start with my alarm going off or get it towed. So i had to drive 12 miles with my alarm going off on the freeway. The most mortifying experience of my life. (NO REIMBURSEMENT)
Most Recent Problem: I work 50 – 60 hr a week and when I finally got time to go and get calibration, they are closed so I left my car there so that i wouldn’t need to tow it there later. Instead of my $ 70 dollar fee, they charge me $ 160 for lockout fees plus calibration. (I just set up for my uninstall to go through a different company)
I know I got a DUI and don’t have many rights right now but does that give them the right to practically rob me of my time, money, and sabotage my car? I don’t have enough words to explain how bad this company is.

DO NOT USE THIS SERVICE! You should go with anyone else. These people are not here to help you. There device has caused me problems from day one and they will not fix the problem. I had to have my car towed into the shop at my expence which was promised back to me but now am getting the run around. I have spoke to Cesar Rodriguez who claims to be the manager for WA state and he flat out told me he wasn’t going to help me and that it wasn’t there fault the smart start was locking me out.