Shell

The Shell gas station at 75^th and Roosevelt is at a very convenient location and the people working there are mostly very helpful and kind, but not the middle-​aged, thickset woman who is apparently suffering from working there. She may not like what she is doing (is there no other job for her?) and always seemed ill-​tempered.
Well, who cares, right? But I do now. A few weeks ago I had bought a white hat there for a few dollars, and a few days later, a navy blue hat. A week later, while my husband was pumping gas, I went in to see whether they had hats in new colors. No new colors. I grabbed my popcorn and was walking out, when this teller asked me to pay for the hat on my head! I had had it on the whole time I was in the store, and I explained to her that I had bought it weeks ago, but she accused me of stealing it. I walked out to the car, and she decided to be vindictive and sent someone else after me, still accusing. The guy was loudly accusing us, but became less aggressive when he saw my husband. We just drove away, but with the renewed impression that this woman doesn’t know the first thing about customer service, and really shouldn’t be in such a role. Her attitude towards customers should be her #1 priority but instead it is her worst quality.
I do have to emphasize that all the other associates I interact with are nice, courteous, and kind.

rude and expensive. I guess it’s Shell and that is at least good for your car, but wow they could try a little customer service training.

Never had a problem here. Service is great. (all shifts are friendly) How does a gas station get a 5 star review you ask? 3 reasons.
1) 10 cents off if you pay cash
2) free coffee or popcorn with a gas purchase (no minimum purchase required I don’t think)
3) 50 cents for ho hos, twinkies, and ding dongs!
There you have it folks the best gas station in Seattle!!!

I’m not that old. Sure, I didn’t get my first computer until I was in college, and it was a DOS operating system with 5.25″ floppy disk drive. But I’ve been using computers ever since that moment. Honestly!
That’s why it was extremely surprising that I couldn’t figure out the interface on the gas pumps at this Shell Gas Station. They are touch screens and, apparently, written by someone with ADD… and dyslexia… and possibly schizophrenia.
Seriously, I was standing outside for nearly five whole minutes trying to navigate the confusing questions it asked. I think it was just as confused as I was. «Card unreadable at this time.» «Just kidding, what’s your zip code?» «I don’t recognize those numbers. Could you please stand on your head and try typing them in again?»
It was 40 degrees outside, and I was like my MOM writing a CHECK at Target.
Eventually, I made friends with the machine, took it out and got it drunk, and it gave me the gas for free.
Okay. Just kidding about the free part.
Three stars because I did, eventually, fill the tank with gas. Also, the station is conveniently located at the intersection of 75^th Street, Roosevelt, and Lake City Way.
(Note: I didn’t actually go into the building. For all I know, they sell helpful manuals with instructions on how to use their space-​aged gas pumps.)