Seanet

So horrible.
Unless you like calling and being automatically placed on hold… only to find out they aren’t even open? That’s right, even though it’s a weekday afternoon, no one is even in the office. It’s you and a repeating message «Your call is very important to us, thank you for staying on the line.»
Such bad karma, such a lousy company.

About 3 months ago, when SEANET introduced their 3-​play bundle — sort of similar to COMCAST, we signed up for the service. Despite the immediate signing of the paperwork, the service is just now being rolled out to us.
For the initial flavor of the service, our phone has been dead for 5 days now except for a short period of time when we could make and receive calls, only to have the party at the other end not hearing us and the line going dead every few seconds. Even their techs told us to talk to them with our cell phones. Our Internet was down for a couple of days, and we had to buy our own device (their ad said that they would supply the equipment, and contract said that the equipment are on loan) to get the Internet to work temporarily. Now, the Internet supposedly ‘works’, with a unknown wait time for a website to load.
The techs seem to be ill-​equipped or trained to handle the technology (They have one very good tech, but has his hands tied because the Provisioning Dept refuses to supply the necessary equipment to try to make the DSL/​phone line work.) This bundle thing teams up with Qwest, which is infamous for no service and made-​up charges in their billings to their customers. Qwest refuses to render any service, claiming that we are not their customer (Thanks goodness!), but SEANET’s customer. SEANET is supposed to get their bundle-​partner, Qwest to supply us with decent DSL service. The DSL line is not working, and SEANET tech seems not to be able to persuade Qwest to co-​operate.
In fact, the Qwest tech came out to snipped off the wires of the DSL and phone services we had with them. In the process, he damaged the equipments we bought a few months earlier from Qwest.
We tried to resolve the issue with SEANET management, and the techies told us that they couldn’t give out the names or phone numbers of their management. Phone calls left with a low level management (call transferred by tech), were not returned. So, we are hitting a stone wall, seemingly without recourse.
We are not able to use the phone or Internet for days now, putting our business, professional and personal lives at risks.
We have to resolve this problem or seek restitution.
So, be forewarned if you are considering SEANET bundle or any Qwest service.