Rossoe Energy Systems & Oil Company

Shawn performed a routine service on our furnace and repaired the gas logset in our fireplace. Very pleasant, explained what he did and took extra time to pay attention to details. Rossoe is a quality company.

Rossoe sent Shaun to service our furnace (a ThermoPride) when we bought this place.
Shaun in a gem & walked us through in a vary calm fashion through the workings of our furnace. We could see him sitting in the cramped space cleaning out the filter, doing his thing & talking about what he was doing & why. It was like ThermoPride 101. And I’m not even a Mech geek.
He also showed us how to run the fan with the furnace back door open to circulate the very cold basement air into the very hot upstairs air (this is end June, Seattle summers). It’s like airconditioning the house without using the AC. We keep the fan «ON» on the thermostat & turn off the AC/​heat to do this. There is a tiny white button on the top right when you open the front of the thermopride & you press this to start the fan — it’s different from the power switch. We also keep the back flap of the furnace completely open so it can suck in air from the basement. The upstairs & downstairs temperature is now more alike instead of equatorial/​arctic-​pole worlds apart. Not only is this energy efficient, it ventilates the crawl space which is at the back of the basement, & damp on a good day, by forcing the air to go past it before it gets in the duct.
Shaun rocks! His was by far the best service experience we have ever received. Ever.
I did get to talk to their office staff when I called to talk to Shaun earlier today & the lady seemed courteous enough. Maybe they replaced the rude person everyone else seems upset about.

Service tech that did work on my furnace was very knowledgeable and fixed the problem. Called office very rude office staff it was like I was bothering them. Need to work on phone manners. Being treated like that is uncalled for. I pay good money to this company, When needed also the dispatcher is so very RUDE!!! Might take my business eles where

Not happy with this company, their customer service reps on the phone are very rude and insulting when I call. Also, their oil is a lot higher priced than the prices I received when I recently called around asking for quotes. I only used them because our rental house always used them but I am going to switch companies now.

I’ve been getting heating oil from Rossoe for about 3 years now, and there service has been fine, not great, but ok. But my last experience with them was so bad it will definitely be my last.
I called for a delivery, asked for 100 gallons of oil rather than the 150 that would half fill the tank, and say it’s not urgent, but would like the delivery within a week. I paid ¹⁄₃ of the price for the 100-​gallon order up front.
Two weeks pass. No oil delivery.
I call back. They apologize that the oil hasn’t been delivered, saying there was a mix-​up but they will delivery that day. I get home to a bill that’s 50% more than what we had talked about 2 weeks previously. Because they had delivered the 150 gallons that I had specifically asked that they not deliver.
I call immediately to resolve the matter and get the answering service. They will call me back the next business day. When customer service does call me back (at least that was relatively prompt), the only thing the rep says they can do is defer my payment. That’s right. It’s up to me to pay for their mistake.
We don’t use much oil because we turn the heat off during the day when not home, and we are moving in a couple of months… no way we are going to use that oil. In the meantime, Rossoe oversold me by 50% so their profit is safe this month.
I will never use this service again and will suggest that the landlord switch there service contract to someone else if at all possible.

This place is sketchy. Asked for my social security number first time I called. Terrible customer service. They were beyond rude！ like they get angry with me to have to do their job. You just know it’s a BAD company from the attitude of the employees. People work there must not get paid much and hate their job.

My experience with Rossoe and the whole Rossoe staff genuinely surprised me. I am so used to lackadaisical service from vendors and merchants that I was genuinely pleasantly surprised when Matt took the time to explain the ins and outs of what Rossoe could offer me. I have never had oil heat and I was not sure what to expect. Well, the expectation was positively responded to.
The oil was delivered a few hours after my call, and I was told that a tech would be out to inspect my furnace the following week since I had signed up for a maintenance program as well.
Loren called to tell me he was on the way, showed up right on schedule to inspect and tune up my furnace. He also came with a decade of experience working for Rossoe and more than a dozen useful heating tips for me. Loren was MY expert and did a great job, leaving me with a well-​tuned heating unit and the confidence that if I needed oil or furnace help or service in the future I knew who I would call.
Good job Rossoe. Not enough people give credit where credit is due. This is a «+1» for Rossoe.

I called Rossoe Oil Company this morning, we have been out of oil in our house for over a month! We haven’t filled up because its pricey and we were having some income issues recently, so we waited til we couldn’t wait anymore.
Since the super cold weather has just hit, I couldn’t find myself get out of bed because of how freezing it was, so enough was enough, and I had to make that painful decision in slapping my credit card with a fat bill. But also pleasant because I know when I get my house filled I will be able to feel my toes again. 0:-)
I called Sound Oil first and I wanted to do a price comparison, and then I called Rossoe, same price. I was stuck between these two companies because they both had good and bad reviews, but pretty much I went with Rossoe because of the time Matt (sales guy) took to tell me payment options and other information about our thermometer dial. I decided not to do the payment option because I mean, might as well just pay the whole thing and not worry about remembering to make a payment.
ANYWAY…gave him my information and business conversation stuff, scheduling, reminders to fill up later on and he asked me when I wanted it filled and I said today and 5 hours later they show up at 2:15pm =)
But the reason why I gave this place 5 stars is because of the excellent and friendly and caring service I received on the phone as well as from the oil service man. I didn’t get his name, I should’ve looked at his name tag, but he was so friendly and asked me how long the oil has been out and I told him a month and he said the furnace might not start because its been a while, he showed concern and I invited him in to take a look to show me what I could do when I do get my dial and the heat started, he showed me where the igniter is for the furnace and to push it once I have everything else set up, he took a look at the wires for the dial connection (we don’t have one up because it fell off as we were renovating in the summer) and said it was just two wires so it should be simple for me to install myself. He also told me that if it didn’t start up again I might have to call a service technician to do something to fix it.
Sorry, it’s getting messy, so I will end it here, but I will definitely be a repeat customer, their care for their customers is CAPITAL ‘A’ Awesome! Wish I got the service mans name so I can call the office up and compliment how helpful he was! Its always nice to get second or third opinions from other people who are in the field!

(1) Called Rossoe Oil to have an annual maintenance visit done on my furnace. Landlord has a service contract that includes one annual maintenance job.
(2) In the meantime, I had 50 gallons of heating oil delivered. I paid one-​third up front (as always) and will pay the remainder in the coming month.
(3) Day of maintenance comes, and no technician shows up or calls.
(4) I call Rossoe. They tell me the technician called my cell phone once, didn’t get an answer, and went on to the next customer’s house. My cell phone has a call log of inbound and outbound calls (completed or not). You guessed it – no call was made to my number from any phone number at all. Either the technician called a wrong number or didn’t call at all.
(5) The rude, condescending customer service people at Rossoe tell me that they can send someone out in one week. I don’t have heat, I tell them. Oh, I wish you’d called sooner. I called last week to set up this appointment, I tell them. Oh, we show you haven’t had oil delivered for a long time. I had oil delivered last week – 50 gallons, I tell them. Okay, sir, if the heater isn’t starting, it’s probably your fault for not having enough oil in the tank, and we’ll have to charge you $ 157 to relight the pilot light. The receipt from the oil delivery shows that the tank was in fact not empty and had more than 50 gallons of oil in it before the most recent delivery, I tell them.
(6) I can’t afford $ 157 on top of the $ 250+ I’ve just paid for oil.
(7) I’d estimate that nine times out of ten that I’ve called Rossoe, I have had a rude and condescending customer «service» person treat me in a way that no customer should be treated. If this house weren’t contractually obligated to Rossoe, I would find a new oil company ASAP. Stuck with these guys, and it’s hugely disappointing.
Let me add this: the furnace technicians for Rossoe – the people who come to your house to maintain your furnace – have been friendly, helpful, and efficient every time. As bad as the customer service has been by phone is as good as it has been in person. The technician I spoke with in person recently says he thinks this happens because the people on the phone never deal with people in person and customers just become a faceless annoyance to them. So true. I’ve never even once had a phone representative who wasn’t rude or brusque.

We were researching new heating systems for our home and made calls to four different companies. Dan from Rossoe came out to our home and spent a good amount of time talking to us and going through our home to see how our existing system worked and what would work best for us. After that visit he was very quick in sending us a quote for the system he thought would be best for us. We called him 2 times to ask questions and it would always take him several days to get back to us. The last time we talked to him he said he would get back to us and we never heard from him. When Dan came out to our house we thought he was so thorough that we were convinced this was the company to go with. Turned out we were wrong.

I’ve been a customer of Rossoe off and on for 5 years. I’ve tried a bunch of companies that sell heating oil and Rossoe is my favorite.
Now, I like to think that I pre-​plan and never run out of heating oil in the dead of winter, on the coldest night of the year. But… I would be wrong. Every time. The reality is that I run out of heating oil, my family freezes for a night, and I am on the phone first thing in the morning in a panic trying to get oil to my house right away.
The good news is that each time I call Rossoe first thing in the morning, the oil is delivered on the same day. Friendly, efficient, reliable service each time. I am grateful that they are there, not just for emergencies but for when I actually catch it before I run out of oil.
This year, I had some financial trouble. I had always previously paid for my heating oil upfront. This time, I had to set up a payment plan. Rossoe was easy to work with. They follow up with easy to understand invoices.
Rossoe is great for all my heating oil needs and I highly recommend them.

I asked Rossoe numerous times to call before delivering my heating oil. They never did! The last time they delivered oil I had written them a letter stating I wanted my service contract canceled. They showed up anyway and filled the tank. Where is the communication Rossoe??? I’m going to find a company that values my business by communicating and being courteous to their customers!

It appears that Unilocal deletes reviews like mine and only post the good ones. I was told this & this confirms it. My review: I called Rosso in December 2011 after another company replaced a belt & it still didn’t fix the problem with a forced air oil furnace. Rosso came out either a total of 3 or 4 times replacing several part in a period of a month. The bill total was $ 888.92. When I called the 5^th time in January & complained that the problem still existed, the male office manager screamed at me stating I had postponed signing a service contrast because of the high bill, I had it with Rosso. The problem still exists: the furnace never shuts down unless I manually shut it down, the internal house thermostat has no effect on the furnace. Finally, I wondered why my electric bill was through the roof in January and February this year since I have tracked utility bills for years, I suspect it is the furnace. Sign a service contract with this company after gouging me for 888.92 for repairs, some of which I suspect were just guesses, I think not.

I only give this a one star because 0 stars is not an option. When our oil furnace began acting up we called to see if we could get it serviced. I was told that they had multiple sick calls and getting to us that day would not be possible but they could come on a Saturday but charge us overtime and extra charges simply to look at it. I explained that since I had a service contract and had called early in the morning during normal business hours that it was not my fault that they had had multiple sick calls. She said they could drop the overtime charges but she was not sure what time Saturday they could get to us and calls were first come first serve. I reminded her I was calling the day before Saturday and that we should be the first call of the day. She finally agreed that the service tech would be there by 9. Next day comes and by 930 no one has showed. My husband had called to see what the issue was and they said they were unable to get a hold of their tech. When the tech showed up at like 1045 he told us he had not heard about the call until about 9ish that day. This was a scheduled appointment!!! My husband called back to Rossoe to let them know this and they were completely apathetic and when we let them know we were going to cancel our contract they again gave the attitude that they could care less. DO NOT USE THESE GUYS!!! From speaking with other oil companies they are about the worst that is out there.

I have been a Rossoe customer since 2007 — I just had my «vintage» oil furnace (it’s the original furnace from when the house was built over 60 years ago) serviced. Dave, the technician, was great. He was detail oriented and friendly. He explained what he was doing step by step. He replaced a few items and serviced other parts as part of the annual maintenance — no cost since I am signed up with their service contract. Rossoe’s service contract is reasonable and I know I would have spent more money over the years for service and repairs if I was not signed up for the contract. Thumbs up for Rossoe and Dave.

We are a customer of Rossoe and have been very happy so far. They deliver our oil. However recently I was not happy when we needed to service our furnace and they had a charge of $ 150 just t come out. And then the service and materials were charged on top. To me that felt like just to drive their truck over and park at my home they made $ 150. As well I had no idea — nor did they — how much it would cost when they got here. A veritable $$ black hole. I went with the competitor after that.

They’ve always been good at fixing things after a refuel for no cost. Addiotionally, their price is low
Just called Genesee oil, Laurelhurst and rossoe and here’s how the prices broke down.
Genesee: 3.049
Laurelhurst: 2.909 (owned by Genesee now)
Rossoe: 2.79 for 250 gal or 2.76 /​gal

I’ve been a customer since I bought this house 3 years ago.
At first I thought the sales pitch was a little heavy… there was a big push to sign me up for their auto-​fill program and annual service contract. (The service contract costs approximately $ 200/​year). I’m not big on service contracts, but I reluctantly agreed.
I have to say that the service contract HAS come in handy. They have performed regular annual maintenance on my furnace twice (at no cost) and recently did a $ 500 repair at no charge because of the service contract.
The only bummer was that my furnace went out on a Friday night and the service contract doesn’t cover weekends. My next day off was Wednesday so I went for a few days without heat. I did call that Friday night, but they told me it would be $ 350 just for the service call if I didn’t want to wait for a weekday.
Despite my doubts about bio-​fuels as a truly sustainable alternative to oil, I appreciate being able to select the bio-​diesel mix as an option for now.
I also really like the office staff. They are super friendly, efficient and organized.
I like being able to pay my bill from their website with a credit card.
The techs have always been prompt, respectful, and appear to be competent as ‘olé Thelma Thermapride is humming along beautifully.
The only thing I don’t like about the auto-​fill oil program is that the price you pay is at the whim of their timing in filling your tank.
Remember a few weeks ago when fuel prices were about $ 4.30 per gallon? And now they’re $ 2.50/gallon? Well, when you’re buying 400 gallons of fuel at a time… you do the math.
Overall, great service and highly recommended.

Okay, so I haven’t used Rossoe yet, but they come highly recommended as a source for BioHeat, the biodiesel/​oil mix suitable for residential furnaces. Recommended by whom, you ask? By the first place I found who carries the stuff. Awesome.
As soon as I can figure out where the dipstick is for our furnace, and if we need oil this year, I’m calling Rossoe.
I’m leaving the fifth star off until/​unless I need to alter the rating, keeping open the question of if their service is good and prices are reasonable.
But yay– the less pure oil I have to run in my furnace, the better. Imagine a whole neighborhood smelling like french fries.