Roosevelt Auto Body – Collision 1

An absolute debacle from beginning to a long, tumultuous ending!!!
Our Tahoe had sustained left front end damage in an accident .
The 1^st time we were scheduled to pick up our car one of their techs scraped the fender so the process was delayed making it necessary for them to rent us a vehicle.
The SECOND time we were scheduled to pick up our car they had forgotten to attach some tie-​rod so they had to rent us a car for a second time.
Eventually we received the vehicle, only to take it home and notice the hood was about ½ inch too high from the quarter panels. ANOTHER TRIP back to the shop. They did fix this.
After having the hood fixed I took the car up to Whistler for a week long ski trip.
When I shifted the car into 4-​wheel drive the car shuddered and pulled harshly to the left and made a loud whining grinding noise in the left front end.
This was severe enough to make me pull over to the side of the road in blizzard conditions and check to see if I had a blow out. No blow out. I was not able to use 4-​wheel drive for the duration of the trip
I took the car back to Roosevelt Auto Body after the trip for examination. They discovered a read out in the computer that indicated a computer malfunction regarding shifting in and out of 4-​wheel drive. Not able to repair this issue they referred the car to Bill Pierre Chevrolet in Lake City. Bill Pierre repaired the problem that Roosevelt Auto Body had discovered (to the tune of $ 500 plus), but never repaired the pulling to the left, vibration, or noise issues.
Roosevelt Auto Body was satisfied that the car had been repaired and called me to pick up the car. I returned rental car, picked up Tahoe from Roosevelt, shifted into 4 wheel drive and nothing was fixed. I took Christian for a test drive to demonstrate where he admitted there was still a problem!!!
He suggested I take the car to Bill Pierre myself (not my job). I did so at this point as I didn’t trust their ability to convey information properly. Bill Pierre proceeded to attempt to school me on how to drive a 4 wheel drive vehicle and insist there «WASN’T A PROBLEM WITH THE CAR!»
I took the car to Union Bay Auto where I received permission from Roosevelt for them to look into the car. Union Bay inspected the differential, replaced a gasket, and lo and behold, after putting the differential back together, discovered that ROOSEVELT AUTO BODY HAD INSTALLED A NEW TIRE ON THE LEFT FRONT END THAT WAS TOO SMALL!!!
No one along the line of inquiries had discovered the major error that Roosevelt had made.
Error number 3 or 4 in a long line of mistakes.
Roosevelt was gracious enough to buy us 4 new tires of the proper size though they had wanted to only replace one. We insisted they get us all new tires to finish this terrible experience in the hopes that we would not have to see them again.

A few years ago I was visiting Seattle and my car was broken into in the middle of the night. Someone took a large rock, smashed the back window, and made off with a few paltry items. I was upset, and needed to be able to drive home to Vancouver that day. Collision 1 took care of me — vacuumed up all the glass, cleaned up the car, and carefully fastened and taped plastic over the empty window so I could make it back to Vancouver. All for free!
Fast forward a few years, and our car was hit from behind and the bumper was a mess. I knew I would go back to Collision 1, because they had been so kind to me before and done such an excellent job. They went above and beyond, finding us a beautiful used bumper, cleaning the car, working with our insurance, and making it look fresh and new again. All with the same amount of kindness and professionalism as before. I will never go anywhere else for body work — these guys are the best!

These guys seem to be technically capable, and they’re good at schmoozing the customer. I wouldn’t say that they’re out-​and-​out scammers, but they’re definitely not your friend. Unless you like giving up your car for weeks at a time and have an insurance company willing to pay a lot more than other shops charge for the same work, you could do a lot better than Collision 1.
I went to their U-​District shop about two months ago to get an estimate on repairing some scrapes to my left-​side doors and trim. I used to live near their Northgate shop. I’d been impressed that their lot was always packed with cars being worked on, and the owner seemed like a good guy from the times I saw him around the neighborhood. Unfortunately, it looks like they’ve had a change in ownership and/​or management in the last few years.
The guys at the U-​District shop quoted me almost $ 8K and two weeks’ time for the job. It’s my understanding that they don’t actually repair things: they just replace and color match whatever part is damaged. They claimed it would take them 72 hours (!!) to complete a job that basically amounted to installing and painting two doors and doing some blending and trim work.
I initially agreed, but I started to get suspicious. I don’t have a lot of experience with body repair, but it seemed like they were asking for an awful lot more than was really needed, both in money and time.
The next day I found a skilled and reputable body shop who agreed to do the job in one week, for a lot less than Collision 1 was asking for. As in multiple thousands of dollars less. And as demonstrated by the photos he took during the process, this still included his putting in a lot of highly difficult, labor-​intensive manual work, as opposed to the Collision 1 approach of throwing everything away and installing new (or refurbished) parts.
I have a funny personality quirk: I don’t like talking to people who I believe are trying to take advantage of me. I called Collision 1’s U-​District shop after business hours a few nights later to leave a message cancelling the job. The phone rang endlessly without any pickup. The same thing happened on other nights. In the year 2015, they don’t have voicemail.
I called their Northgate shop at least twice and left messages there, as that location had taken the plunge and installed one of those new-​fangled voicemail systems we hear so much about these days. They never passed the messages on to the U-​District shop. Apparently, their company culture is so dysfunctional that the different shops don’t even talk to each other. Like it would be some giant burden for them to take a minute or two to call their fellow Collision 1 employee at the other shop and tell them the job was cancelled. The fact that the various shops aren’t even willing to make a phone call or install a voicemail system doesn’t say a lot about their real attitude toward customer service, along with their sky-​high charges and incredible time demands.
I noticed other odd little indicators of their true attitude toward the customer here and there, like being told condescendingly with a smirk that «There’s no such thing as factory paint. The car companies get their paint from the same places we do.» OK, that’s fine, but you don’t need to make it seem like I’m like an idiot just for asking about it.
It may not seem like much, but those random little discourtesies that crop up in their behavior are often a better indicator of where a business is really coming from than the bigger things that they’re more careful about hiding from you.
PS: Notice how they’ve had 30 reviews over a period of seven years, but haven’t taken a few minutes to respond to a single one of them? I’d say that’s another one of those little indicators of their real attitude toward their customers.

I can not say enough good things about this place. The first time I encountered them was a couple years ago when I backed into my cleaning lady’s car and it didn’t make sense for us to go through insurance. She wanted to use Roosevelt and they were fair and ended up coming back under their original quote which I found amazing.
The second time we used them when my husband needed some body work done and we went back to them because of the great customer service. Again, they did a magnificent job, both with the auto body work, and with keeping us in the loop with time frames and such.
This last time I had to go through someone else’s insurance because I was hit. I had to wait a few weeks to have the work done because they were so busy, but it was worth the wait. Not only did they do such a top notch job on the actual job, but when Allstate wouldn’t cover my rental car for the extent of the job, Roosevelt insisted upon covering the remainder of the cost of the rental, due to a part taking slightly longer to come in. In my opinion this was above and beyond what I had ever expected. They kept in constant contact with me and did a superb job with everything. I don’t know a ton about cars, but I really appreciate their honesty and their hard work and will always return, and refer people.

I was treated so poorly at Roosevelt Auto Body. The (bald) man at the front desk who was running an estimate on the damage to my car had an attitude towards me, talked down to me and was extremely rude when I asked him a simple question about what process would be used to fix my car.
I cannot believe anyone would treat another person this way, especially in a business to a potential customer. Simply unacceptable.

The first time they fixed my car, I chose them primarily because they were the closest shop to me. They were convenient. I was very satisfied with the results though. In fact, I was so impressed that I chose them yet again even though I’ve moved since. It was worth the drive, not just because they do such good work, but because of the customer service I receive. Enterprise car rental is a short walk away, and the two companies work together seamlessly to make my experience a positive one.
Thank you.

Roosevelt wanted almost 3 times what the repair ended up costing me elsewhere! Their estimate was almost $ 3000 to repair a minor set of scratches and indentations. I asked if there was a less «perfect» method for repair and was told that this $ 3K route, full of labor and replacement parts, was the only option. Within a few days, I found another shop that has since made the repair for $ 1000, and no replacement parts. The car looks brand new, as if just out of the showroom. Years ago, Roosevelt was always the low bid and delivered good quality. I went there expecting the same. Not anymore. I’ll never go back.

So, I had to have my bank fax some docs to this new apt Ism. moving into. Apparently, my bank messed up a big time and faxed it to a wrong place which happens to be this auto body repair shop. I started freaking out since the document had all my personal information on it and started googling who that fax number belonged to. I found out this auto shop’s phone number and called thwm right away. The guy on the phone was already aware of the wrong fax they had received and even offered me if I wanted them to fax it to the right place. I asked the guy on the phonw to hold it for me to go grab it personally and he did!!! If I had any car issues I’ll definitly coming here since I know these people are sooooooo honest and willing to help others!!! Thanks guys!!! I really appreciate your help!!!

They did a great job aesthetically on the vehicle. Considering the amount of damage, I understand how something might have been missed during a final quality control check… in our case, there was more than one random issue lingering and we had to take the vehicle back to get it completely fixed. They handled the rework promptly and with as minimal hassle for us as possible.
Of the two employees I interacted with, one was very friendly and the other was succinct and efficient; both were knowledgeable and took good care of us.
Overall, I think they did a good job and would recommend them. My insurance covered the repair so I’m not entirely sure how their prices compare to other body shops.

I have a lot of experience with auto body shops. Nothing serious, but I really tend to bump into things or get bumped in to on a quarterly basis.
The guys at Roosevelt Auto Body were fantastic with the repair of my husband’s car from a hit-​and-​run and my car with a run-​in with a gate in the parking garage I’ve been parking in for a year (where did that thing COME from anyways?).
We had a slight miscommunication on the estimate (my fault for not reviewing what exactly I wanted done) but Drew handled it like a pro, the team fixed my car like new, and the cost came in under the revised estimate and the car was done incredibly quickly (3 days).
Not once during the process was I made to feel difficult (I was) or like an idiot (I kind of am).
Thanks to Drew and the crew for a great repair experience!

Terrible service. For a small dent on my door, I was told it would be done and ready to go in 7 business days. On the 7^th day, a Tuesday, I called to check when I should come in, (note I never heard from them during those 7 days) only to find out they pushed the date to Friday due to missing parts. I then get a call on Thursday saying they just got the parts in and won’t have my car ready until the following Tuesday. I call back on Tuesday to find out they got wrong parts and need one more day to finish the job. 3 weeks with no car for a small dent that should have been fixed in 7 days. What bothered me the most was that I had to call in instead of getting updates ahead of time. I am very patient and usually let such things slide, but the fact that they didn’t take full responsibility, nor did they offer compensation for the time exceeding their estimate reflects negatively on their loyalty to their customers.

I have been taking cars here for various scrapes and scuffs for a few years now. I am always very impressed with their customer service and communication. This time, my car was hit while parked on the street and my back bumper had to be replaced. They got me in for a quote very quickly, and then when it came time to do the actual work they got it done in less time than they originally estimated. Drew and everyone else I had contact with was beyond professional and nice. My car came out looking perfect and they washed and vacuumed it for me to boot. On a scale of 1 to 10 for customer service, these guys turn it up to 11!

The service here has gone downhill in the last 6 months. My car has gone back one to have part of the last work done redone and is still not correct and will be going back again. There is dust in the paint, there were places where the paint had been burned through when they buff their work. The inside door jar which had no damage came back with huge areas with no paint, scratches, the door gasket was hanging down when I opened the door, and there are huge sanding scratches in the body of the car under the paint that are very visible.
Really upset, with the quality of work.

This place is simply the best. Their customer service is excellent and their repairs are quality.
I had my car repaired in 2012 and they did great work. Since then, there was an issue with it (long story, but basically something should have been repaired during that 2012 repair, but wasn’t so it posed an issue a couple years later) and so I took my car back not actually expecting them to do it for free according to their Life Time Guarantee, because really, there are no guarantees in life. But they did! The took care of the problem quickly and for free! No questions asked. I will definitely go to them first for all car repair needs and recommend them to all of my friends.

Do you have tens of thousands of dollars in disposable income? Then this place might be for you. But for regular people I would strongly urge you to find another shop. I came in to have them look at my bumper which started to fall off after I hit some trash on the freeway. $ 3000 to have it replaced. I couldn’t believe it because it looked fine. I then took it to the dealership. For $ 200 they told me I did not need to replace it and reattached it for me and fixed all my motion sensors. Didn’t expect to save money at the dealership. This was my third time coming back to Roosevelt Auto body and every time I felt cheated and disappointed by their services. Now I actually have some concrete proof to never go back.

Where do I start? Not only do they do quality work, they treat you well, do what they say they are going to do, and keep you informed along the way.
I wouldn’t take my car anywhere else!
I had both cars sideswiped hit and run and had the same experience with getting them repaired.
They even schooled my insurance adjuster to get all the damage fixed and covered.
HIGHLY RECOMMENDED!!!

I’ve been a repeat customer to Roosevelt Auto Body for over two years now. I recently smashed the fender of my Scion and have had to deal with an awful popping of my passenger door ever since, then today when I went in to get an estimate for the body work, Christian fixed the popping as a courtesy in less than five minutes! No charge!
Everyone in the office is always so nice and helpful.

Thank You Roosevelt Auto Body for a GREAT experience! I chose this place on a whim and did not even do any research but went with my gut feeling and I am certainly glad I did. After being rear ended by a lady with no insurance I went in to just see what the damage was and Justin was able to look at the car and email an estimate shortly after.
Over the next few weeks of trying to get the funds from the lady who did the damage the gang at R.A.B. were extremely helpful with all my questions. I finally was able to get her to pay and we proceeded with the repair. My car was fixed within a day and a half! I was expecting a 2 week turn around time and was excited to get the call saying it was all done!
Beyond the repair they were kind enough to wash my car, windows, and even vacuumed out my car! When I got into my car it felt brand new! Justin also walked me to my car and gave me an overview of what they all did. A true professional company. Katy at the front desk was a delight. Always a smile on her face even at 8am with 4 people ready to pick up or drop off their cars. Extremely helpful as well and deserves a huge thank you from me! Its never fun getting your car fixed for repairs and Katy has a great way of taking some of the stress off the situation.
Again, Thank You Roosevelt Auto Body! You will definitely get a referral from this guy! Hope NOT to see you guys again but if for some reason I do I will come a skippin’ in!
:)

Back in mid-​August my car got keyed. As everyone knows, this is a horrible experience. My insurance, Allstate, looked at the damage, gave an estimate and recommended Roosevelt Auto Body Collision 1 and I couldn’t have been happier.
They were very nice, helpful, and not only did they get the job done in a timely fashion, they did an AMAZING JOB! I would recommend this place to anyone who needs a paint job and would take my car here again if I had the unfortune of it getting keyed again.
…Jump two months later and my damn car got keyed again. So I will be taking my car here to get it painted when I get a chance.
Zipzap Zubidy Bop!

If there was a way to give a higher rating, I would. I brought my wife’s van in to repair some self inflicted damage to the side of the van. The staff gave me the option of repairing the damage or replacing the door. They were up front with the costs and timeframe.
We decided to have the damage repaired and were told it would take a full week to complete. I was fine with that and dropped the van on Monday. They called on Thursday to tell me it would be ready Friday. So they finished the work a day earlier and when I got there, the bill was less then the quote. I would have given them 5 stars just for that BUT when I got in the van they had cleaned the entire thing. Those of you with little kids know how dirty a car can get so to have the whole van cleaned as if it was a new cat was above and beyond.
Thank you for your great service and I will recommend you to anyone that needs repairs.