Ramona Cleaners

Watch out! I had been coming here for the last 5 years until last week.
You can expect that the buttons on your dress shirts will be smashed and replaced by cheap thin buttons. My 2 year old Hugo Boss shirts don’t have any of the original buttons. Not the end of the world.
Occasionally you will have a shirt burned or damaged. It only happeded to me a few times in 5 years, so I let it go. This place is very close and convenient.
Recently I brought in 8 dress shirts to be cleaned. As always I examined each shirt for any stains. If you read any of the other reviews you will find that this place will not get out any stains unless you point them out. An issue that once again I let slide due to convenience.
All 8 shirts came back stained with the same color streaks on them. I spoke to Michelle about my concerns and she reluctantly said she would clean them again. When I came back they were all still stained. Michelle then said it was something I ate. On the backs of the shirts, all the same color, and the stains were not there when I dropped them off.
This was my last day at Ramona Cleaners. Michelle was always friendly, until there was a problem and then it was not their fault. I now have 8 stained shirts worth about $ 600 that I have to replace. Michelle’s told me there was nothing they could do and to smile. I informed her that this was damage that they caused and that I would like them to do something to fix the problem. Michelle said they are not responsible for any damange caused and that its hard to prove.
After speaking with several neighbors in Wallingford I found that I was not alone. You might be ok for a while with this dry cleaner, but eventually you will have a problem and it will be your fault. Drive a few extra blocks and aviod the headaches!

Super nice staff. It’s pricier than my past drycleaners in other cities, but I have never had an item damaged or lost, and my cleaning is always ready on time. They’ve even been super about doing special tasks like patching jeans and replacing the cord that attaches the hood on one of my jackets. Even after my husband spilled sangria on my silk top (thanks a lot, buddy), they were able to get out the whole stain.

This a really convenient cleaners close to where I live so I figured I’d give them a try. They are open from 7 am — 630 pm most days which is really great if you want to drop off clothes before work or after work. The prices aren’t listed anywhere in the store but everything has been very reasonable and they do a great job!
I went in with a dress and a peacoat with a hood (which is always extra) and needed a pocket to be fixed and it cost $ 44 for the dry cleaning and the alteration.
Only downside is that I wish that somehow there was less plastic from the dryer cleaner and that they provided reusable bags that we would have to return. Other than that I enjoy the service and it’s never a hassle!

After moving to Seattle at the beginning of this year, I spent a few months trying out different dry cleaners. Ramona Cleaners is definitely my favorite! They are very friendly and are flexible on turnaround if you need your clothes back fast. They also even gave all their customers a holiday present this year!

The lady here is so friendly and helpful.
I first came here to have a pair of pants hemmed for an interview. It cost me $ 12 and she sped up the time to have them finished for when I needed to wear them. The alteration was well-​done and at the correct length.
Most recently I had a skirt taken in ($ 22) and I am happy with it. The woman kept flattering, telling me how cute it was.
I like having a quick and easy fix for my clothes just a few blocks from my place, so I’m a fan.

Several weeks ago, Ramona Cleaners demonstrated the *WORST* customer service I have experienced in years! I suppose it’s possible the guy was just having a bad day, but he was rude and angry with me after I had asked a simple question. My husband’s pants weren’t ready yet, although the tag said they would be ready that day; when I asked why, the employee went off on me, ranting angrily and insulting me. I left there fuming and told my husband that we are NEVER taking clothes there again –which is unfortunate given that we live two blocks away and will now have to take dry cleaning an extra distance just to avoid this place, but that is worth the effort to never have to deal with that guy again!
Also, they’re overpriced.

I was in Seattle in need to some shirts pressed. Quick and friendly service and returned the next day to freshness in a can.

This is a great neighborhood cleaners! It has a great little loading zone out front so I don’t have to circle for hours looking for parking. I brought in a few things awhile back and pretty much got hooked on the friendly customer service. It truly is a neighborhood shop. I brought in some pants that needed to be hemmed and she ended up having some extra time and hemming them right then and there! The lady that works there, or maybe the owner (?) consistently inquires about my day and genuinely cares.

I moved to Seattle from Kirkland (where I used to get my dry cleaning done impeccably right in Houghton). I needed to find a new dry cleaning service so thought I’d go with someone decently close to home.
Ramona Cleaners isn’t toooo bad price-​wise, but they never give you a receipt that shows what they charged you for.
Secondly, I brought in two pairs of pants to have stiched up. When I finally put them on a week or two later, I noticed that the stiching did not work. They say that they «outsource» for stiching. Either way, I paid like $ 25 for nothing…
I then brought in some shirts that had a wine stain on one, and a couple other stains here or there… I got them back and actually checked to see if the stains were still there…2 out of the 3 shirts with stains still had them. To top it all off, 3 of my shirts were still wrinkled and didn’t seem to have been cleaned at all.
Ramona always gives the disclaime, «we will do our best»… I’m sorry but if you are a dry cleaning service you should be able to get the stains out whether it costs extra or not…
Ramona, you ruined my favorite shirt…

Found that the stains aren’t always gone when the clothes come home. Bummer.

I moved away from Wallingford 2 years ago but still go back to Ramona Cleaners because Michelle (owner) and her son are so great. They are very customer service oriented and can pick out my clothes before I give them my phone number.
Alterations are inexpensive but I wouldn’t use them for anything complicated.
My clothes always come back spotless, neatly pressed, and on time.

Biggest positive: This is near my apartment.
Also: Doesn’t make my clothes smell bad. Very friendly employee (owner?) who’s happy to see my dog. Considerate: they once held an item so they could ask about a stain before they tried to clean it – I’d rather receive something late than have it messed up up. Pants leave nicely pressed.
Negatives:
Not open very late weekdays. Takes a few days to get stuff back, though I’ve never asked for things sooner — maybe they can rush it.

I initially went to Ramona’s because, well, I can walk there in under a minute. The rates are fair and my clothes are always clean. The woman behind the counter (who is not Ramona) is very friendly and tells me I have pretty clothes. Sweet.
I never used to dry clean much, so I’m not sure how their pricing stacks up to other places, but I’ve never been scared away by my bill, so I continue to stop by once every week or two. I appreciate that she remembers my name and has never been late. More relevant to my situation, she doesn’t mind holding on to a stack of sweaters for two months while I travel and forget to pick them up.

The sign on the outside (4-​hour dry cleaning) is a little deceiving as I don’t even think they do that at this place. But beyond that, I’ve never had a problem. The woman that always works there is very nice and made a point of it to learn my name once I had been there a few times. I usually just get my stuff cleaned in whatever time she suggests, however the one time that I needed something the next day, she was able to help me out. Other than standard, nice service and getting my clothes cleaned, the main reason I go here is because it’s closest to where I live…

I stopped by on Saturday with 4 sweaters in my paws. I had a mission. I needed my 4 sweaters cleaned as soon as possible. You see, I’m going on vacation and I leave this week. The lady at the counter told me she could have them done by Monday at 4PM. So I said great and we high-​fived.
Monday rolls around and I show up to pick up my 4 sweaters. The same lady that told me they would be ready on Monday explains only 3 of my sweaters are clean and that the forth sweater won’t be ready until Tuesday. Actually what she said was, «You come back tomorrow.» I explained that I couldn’t come back tomorrow and that she promised me they would be ready Monday.
Her response was «we have a system and that sweater is light colored and we don’t do light color until tomorrow». I was a little annoyed to say the least and since I was about to fly out of the country I explained that I NEEDED MY SWEATER BACK so off she goes to the back looking for it.
She finally found it and then arrived back at the front. I thought she had quickly cleaned it but it turns out she just threw it on a hanger and gave it back to me. Plus some hair that wasn’t mine. Ewww.
When I inquired about it being wrinkled and covered in hair she said, «I’m not going to charge you for it». Oh great, you’re not going to charge me for the sweater YOU DIDN’T CLEAN? How nice of you. How about an apology and a discount on the other 3 sweaters? But no she didn’t even act like there was any problem. I’ve got an idea, how about I come back NEVER.
I noticed on the back of their receipt it explains that if any item of your clothing is damaged they will only give you 10 times the amount of the cost to clean it. Example, a sweater costs $ 5 to clean. That means they’ll only give you $ 50 if they completely destroy your sweater. I don’t know about you but the sweaters I get dry cleaned cost more than $ 50. Run away.
I’d give them 1 star but they did have this letter on their wall about being energy efficient and that’s got to count for something. Although, not much. Ramona, you suck.