Rain City Services

Wow, I’m really surprised to see the bad reviews. I’ve used these guys twice. Got the same two movers both times, and they were great. They bust butt, and are super friendly. I live way out in the sticks and for the price, even paying for extra drive time just to get them to my door, it’s cheaper than using any of the local services. The dispatch gal has always been friendly and helpful.

This moving company didn’t just break 2 pieces of my furniture, they also stole my property. When they broke a dresser drawer, they took it with them promising to repair it. After 4 months of being told they were waiting for the manufacturer to ship the part, I found out from the manufacturer that the part was in stock and the movers refused to pay the whopping $ 30. Even worse, Rain City Services is now refusing to give me my drawer back. When I started calling daily, the finally admitted I will never get a return call. This is by far the worst company I have ever dealt with. How they think they can treat a customer like this is disgusting. Never go with the cheapest option, folks.
Update: I escalated my issues with the washington transporation and utilities commission. They informed me that Rain City Services is not licensed to move people in the state of washington, and a cease and desist order is already scheduled to be served to them. This explains why they wouldn’t submit anything to insurance, why their prices are so low, etc. Beware.

I’ve used them twice and both times, the guys showed up on time and were very professional. I tried to use them again but there is a sheer lack of communication via the scheduler. She doesn’t return messages on a timely basis and she doesn’t clarify additional fees or all of their regulations – which means more hidden costs to the consumer. I cancelled a past move because after weeks of phone conversations and scheduling, she mentioned a «$ 50 dispatch fee» on a last-​minute confirmation message to me. The movers were fine but the scheduler and the company website need to be much more clear about all of their fees and regulations. Although their hourly rates are lower than others, due to hidden fees and policies, I realized that their final bill would be considerably higher than others who charge at a higher rate but with no hidden fees.

Worst movers I have ever dealt with!
Rain City Services did not show up during the two-​hour window that they said they were going to. They did not call me. I had to call them! Then, they told me they had «no idea» when the movers were going to come, but likely 3 hours late. When I asked for a discount the receptionist, Jo, accused me of being a «bargain basement shopper» because I already had a low rate. This was the rate published in their ad! When I told her that I am also in sales and when I don’t hold up my end of a deal with one of my clients I offer them a solution, she accused me of giving her a «hard sell» (I was not trying to sell her anything) and said that she would not send her movers into the «hostile environment» that I created. Keep in mind that they are probably 250-​pound men and I am a single, 25-​year old female. I couldn’t imagine how her movers were «at risk». She refused to budge on the discount and could not offer me a time when she could reschedule my move. I will publish this same story in any place possible on the internet, (and to my 500 Seattle-​based friends on Facebook) report this company to the any place that I can, and be speaking with the owner on Monday. Thank you for reading!

Zero stars! Same as previous two reviewers. Got confirmation phone call and email, but never showed. Almost feels like they had something fishy in the works. Appears to be a defunct company. Also drove by office (Aurora and 105^th/​northgate), and appears to be façade for the «business». Originally booked this company because at the time they had a 4-​star rating, of course based on only a couple of reviewers.
Made for a stressful day.
STAY AWAY from this company!

Left calls all week and emails to confirm move, no response. No show for my move now. Too bad they were really good last time. I found someone to come rescue me off craigslist and cost me less and they are nice enough to come do it tonight to bail me out, this sucks trying to move and not have your movers show up.

Set an appointment to have my belonings moved. They seemed very professional over the phone and behaved as though they knew the moving business.
They called the day prior to the move date that I set up to confirm the details of my move and said they would be there close to 8:00 a.m. The day of the move they didn’t show up. I called their office at 8:30 and then every 15 minutes after and left numerous messages. At 9:30, I had my husband drive by their office and it appeared to be an abandoned building.
At 10:00, I headed to Uhaul and picked up some day laborers. I would HIGHLY not recommend this company. They still haven’t returned any of my calls.
Very, Very, Very disappointing!

Hiring movers was the best thing we could have done for our move into our new home. They were quick, personable, and took good care of our stuff and our new home. Worth every penny!
Only two slight complaints — 1. They charge by the full hour, not by the quarter hour. This was offset by their super weekday deal of $ 60/​hour. 2. They didn’t wear booties or lay down any rugs in the new house. Other than that, we were in and out in under 4 hours! We were able to clean the apartment while they loaded up the truck which helped get us out super fast.

Can’t go wrong with these guys. When you spend the money on them (which is really reasonable), you will go back and will never want to move on your own again. We moved from a third-​story apartment– what a b*&@! but they did it with ease, care, and speed… We had everything we could fit in boxes already packed for them. We took a couple of trips of stuff in our car but they managed to securely pack everything else in their truck. They knew what they were doing and got it done in less than the estimated time of 4 hours! Though we were kind enough to help unload too…
Rain City Services is the best way to go when moving…
They service King, Pierce, Snohomish, and Island County.