Precious Time Photography

After having pictures taken at Janie and Jack and paying extra for editing, the company has not sent me the edited photos. I have placed a complaint with the Better Business Bureau.

I don’t know what everyone else is talking about! i have had nothing to positive experiences with not only my photographer, but their customer service. i understand that they are small company doing big things, so there are bound to be mishaps and complaints from people who don’t understand what an undertaking it is to photograph children in small areas in stores, put out a solid product from several different photographers across the nation, and still retain their small company status. the photographer was kind and made both me and my children comfortable. our pictures were amazing, the prices were competitive with other quality photo places, and our prints shipped quickly and were amazing quality. i have used this company for several of their promotions, and have been impressed every time. i would highly recommend this experience to anyone, and you can potentially meet your forever photographer through them!

I recently purchased some photos with this company. The photos were good quality. I have purchased photos with other less known photo companies only to be terribly disappointed with the quality. For this reason I only ordered a few prints and now I’m wishing I had purchased more.
I received the photos quickly and the packaging protected the photos well.
The only reason I’m not giving the company five stars is because, like another Unilocaler said, I had some issues with the security of the photos, BUT after emailing the company, the issues were quickly addressed and resolved.

I would give a negative 5-​star to this company! They are a huge shame to the photography industry. We had pictures of our 10mo baby taken at Janie and Jack in Arden Fair mall in Sacramento two weeks ago. The photographer had no experience with babies at all. Our baby was on the floor suffering from her wicked camera and flashlight for literally 1.5 hours. She took at least 100 photos of our baby and yet she picked out the most ugly ones to show us two weeks later. We chose not to take the 8×10 free sheet because we knew that it wasn’t going to be really free — we had to pay for the shipping, etc. Rather, we asked her to send us the link for online-​viewing at home. I was astounded when I saw the photos from her link! The link is not exclusive for our session — we can see all other children she had taken photos of at that JJ store two weeks ago! OMG, where is our privacy?! What shocked me most is the price. The price for the complete digital copies of the photos is $ 500. We usually take our baby to Picture People for photo shooting. They are definitely not premium quality photography but we are always satisfied with each of our photo session. It only costs $ 115 for the complete digital set at PP. I just want to say that I have never known my baby could look that ugly! I’m almost furious about this photographer!

Precious Time Photography has been nothing short of a nightmare to work with. They wrongly charged my wife after she came in for a photo shoot at Janie and Jack. Once my wife inquired about the mischarge, they were rude and condescending about my her intentions. This bantering went on for a week or so before they realized they were at fault. After that, they agreed to send a rebate check in the mail for a full refund. We are still waiting for that refund to come in the mail. Their business practices have baffled both my wife and I. I ADVISE ANY PARENtS OUT THERE TO AVOID WORKING WITH THIS COMPANY.