Pharmaca Wellness and Natural Beauty

Customer service at this location was great. It doesn’t take an expert to know when you’re being sold products vs actually being informed, and they clearly care more about providing accurate information than being pushy salesmen. Each of the staff were friendly and genuinely welcoming

I’ve been into this store several times to make supplement purchases and each time it’s been a disappointment. The store itself kind of gives me a weird vibe. The staff are not that friendly. When I asked for help, a female staff member basically talked at me rather than working with me. Staff seem bothered to have to ring you out. I’ve worked in many health food and supplement stores in the past and I would never treat or speak to a customer the way the staff here chooses to. This is supposed to be a nicer vitamin store with knowledgeable and trained staff but I just don’t see that here. It’s a shame too since I see so much potential with their business model. Simple friendliness goes a long way.

Just plain and simple: bad customer service. Not even worth listing all the reasons.
But if you ever want to steal something this is the place to go. There is never anyone on the floor… so its a free for all!
Know your stuff, don’t bother with getting help or questions answered about products they carry. Do your research before hand or get assistance from your doctor, then go here to purchase.
Then plan to wait in line forever. Even if your the only person in the whole store.

I’ve been meaning to stop by this location ever since their opening. After all, it’s right away from my office. It’s a nice store and their staff is knowledgeable. I walked in and was greeted right away by a smiling and friendly sales associate. They are definitely pricy but totally worth it.

Nice Store, A Bit Pricey.
They Do Offer A Chinook Book Coupon, However.
Daisy Was Very Lovely And Helpful.

This newly opened shop is a great addition to the neighborhood. My fiancée and I have each asked the staff for recommendations, and we’ve both found them very helpful. They even remembered us weeks later and asked how their recommendations had been working for us.

Okay, so I’m updating my review because after going to Pharmaca twice in the course of two weeks and being unable to use my gift card, I was finally able to get this issue resolved. Daisy, the store manager, called me and said that they would simply tally my purchases if the gift card system wasn’t working properly. Today I went to this Pharmaca and viola the gift card system was working with no problem. The sales staff were extra friendly and even helped me find a product I was looking for. The rude girl that was there before was gone, I don’t know if they fired her or not, but I didn’t get any rude lip from anyone. I purchased some products there, some juice that is really good and some other stuff I haven’t tried yet.
The good: The store manager was responsive to my concerns but only after I raised cane. It took her a minute to respond, she wasn’t that warm or fuzzy, but I was able to use my gift card. That’s results, and that’s all that matters to me.
The bad: With the exception of one woman (I think she’s an assistant manager) most of the staff is clueless about what products they carry. I don’t know why that is, but it’s annoying. Also, you’ll need to raise holy hell to get anyone to respond to your concerns.
These issues could be because they’re a new store with new employees, only time will tell. I’ll give Pharmaca another chance. I’ll probably update this review again in a month or so.

I went in to browse, and they had some nice sales on chocolates and hand creams, etc. I picked up two cream products and wanted to pay, and there was nobody at the checkout counter. after 5 minutes, someone did show up and apologize, but hmmm… i had a feeling that the employees were not happy about working there. it’s a brand new store, so nice and clean is good… but i felt uncomfortable shopping here.

I went there during the Grand Opening and thought, great! I even signed up for the frequent buyer program because I was sure I’d make this my place. I went there today and the experience was awful. The one salesperson was clueless and borderline rude. Thanks but no thanks, I’ll cross the street to Bartells and if I need one of their specialty products I’ll make the trek to whole foods or order online.