Pane Free Windows & Gutters

I really hoped to be able to write a positive review about Pane Free Windows & Gutters.
I purchased a Living Social deal and was very excited to get the work done on our roof. Our roof sorely needed to be cleaned, and this was a great deal. To schedule, I emailed the business and set up a time in April for them to come out, weather permitting.
I took the day off work so that I could be around should they have any questions or need anything. I emailed the night before to double check what time they would arrive so that I could plan my day. At about 9:30am the day they were supposed to work, I received an email saying that he had fallen off a ladder the day before and would not be able to make it out. I was surprised that there wasn’t a backup plan or others available to do the job. I was also a little upset that I hadn’t heard earlier, as I took the day off work, but was willing to give him the benefit of the doubt and rescheduled for May.
Our scheduled May date came and went, this time with my fiancé taking the day off work. No contact from Pane Free, no cleaned roof.
This «great deal» turned into a giant headache, and a waste of 2 vacation days!
Bottom Line: Don’t waste your time!

I wanted to purchase a Living Social Deal from Pane Free Windows & Gutters for Gutter/​Roof Cleaning and a Moss Treatment. I wanted to ask questions before purchasing to make sure I qualified for it and would not have additional expenses I was not prepared for.
I went to the Pane Free website and obtained a phone number and email. I tried the phone number for an entire day and it went to an answering machine every time. Since I was not able to reach anyone at their office I sent an email outlining all of my questions. Over the next two days I continued to try calling and never had any luck. I then replied to my own email asking them for confirmation they had at least received it and asked when I should expect a response. Three days later I still did not get a response and sent a third email asking if I should just contact another company.
Needless to say, I was never contacted back. The impression I am left with is that Pane Free is either: A) An unorganized individual or small group of individuals who cannot manage their business; or B) An unscrupulous individual or small group of individuals who are offering deals just to get you in the door and jack up the price once you are locked in; or C) Something worse including a combination of A and B.
Obviously I cannot comment on the quality of their work since I could not even get in touch with Pane Free; however, based on the above facts who would really care to find out?
Instead I recommend checking out AA Window and Gutter Cleaning. I have not scheduled my appointment yet, but I called AA Window and Gutter Cleaning to do a little research. When I called, Brian answered on the second ring and sounded happy to take a potential customer’s call. He explained the process for the work I want done, quoted a very reasonable everyday price and asked if I had any questions. Textbook customer service; take a lesson, Pane Free.