Pacific Breeze Air Duct Services

Do not use this company! I bought a groupon for the basic air duct service for my parents house. they said they will be there at 11 am and I told my mom to come home from work around that time. Then they call me 15 minutes b4 and tell me they will be there around 3 pm! I call and speak to a rep who claims to be the manager (Daniel) and I told him their service is horrible to which he rudely starts going off on me and tells me to ask groupon for a refund. After I calm down… the tech came around 3 and hounded my mom that she needs a new filter and cleaning to their new HVAC system for a couple of hundred dollars for the entire time he was there… SHADY BUSINESS WITH NO ETHICS!

DONT DO IT!!! that is my recomendation. I got a Groupon for cleaning and first off I had to leave at least 3 messages to even make an appt. (first bad sign) I finally got a hold of someone and they were completely clueless. When they called a day before as a reminder the gal had my apt time wrong. She sounded sedated. The «ariduct cleaning» was a gip. I have had this service done before and am no dummy. All this guys did was hook a vacum up to my furnace and run it for a half hour. they did not remove each vent cover and clean up in the vent at all. then the workman knocked a clock off our wall, didn’t tell us and left I broken !!
don’t use them!!!

I can’ t even rate this company they were so bad! The up sale was so aggressive it was ridiculous. The tech asked me over 15 times to upgrade the service I paid for even though I said no many times. It got to a point were I just wanted them to leave I was so uncomfortable. I would not recommend this company to my worst enemy.

The service from Pacific Breeze Air Duct Cleaners was very lousy. Here is my story. You see it, started in early February when we bought a coupon online for your services, later on we scheduled an appointment for our ducts to be cleaned in late-​February. When mid-​Feb. came around the company called and rescheduled to early March, which was fine. And then when March arrived you called once again to reschedule again to April 9, 2013. The problem is that they made a commitment to come and rejected that commitment 3 times. We had no other option but to agree to schedule in April or else we would not have even gotten a refund. On the night of April 8, 2013 we got a message saying the time range being used is 10am-​12pm. Later on we got another message saying the time range was 10am-​12pm. I waited for 3 hours from 10am-​1pm for the services to arrive. When I left to run errands at 1:30pm after 15 min. they just got to my home. They saw no one there and were prepared to leave but luckily we had the phone number. We waited 3 hours and they weren’t willing to wait 20 minutes. Once they got to work, all they asked about was more money to do the service. By the way the lady whom called me at customer service was very rude and ill-​mannered, she hung up on me when they were rescheduling. And that is why I gave this company zero stars.

A total scam. Got a Groupon in San Francisco which states «Air-​duct and Dryer-​vent cleaning with furnace and air conditioning inspection».
The service person showed up, spent less than one minute with a scented sprayer and was done. The only part of the furnace he removed was the face plate. He also told me that the dryer vents to the outside, therefore, nothing needs to be done.
Buyers beware!

This place is horrible. It took the longest time to schedule an appointment and once scheduled, the technician didn’t show up. very bad customer service.

I also purchased the Groupon deal but have been rescheduled THREE times. The first time their technician went AWOL. The second time their rep scheduled us for 2 – 4 am instead of pm. The third time their tech went AWOL again and they claimed to have left me a message. Now that I understand this is a scam to get in my house and start trying to sell me more services I’m out. Their on hold message also apologizes for a high volume of calls regardless of what time you call. It will also put you on hold for 15 minutes and update you on your place in line only to put you into a voice mail box. Completely brutal customer service. Hello Groupon? REFUND! Beware the scam artist.

I also bought a groupon and when the technician arrived, the up-​sells started piling up. Then they claimed to find mold in our ducts (but couldn’t really point it out to us) and stressed how dangerous it could be. Of course, they could clean it all out for us at a hefty, additional charge. While the technician continued with the basic vacuum, I googled air-​duct cleaning scams and sure enough, this type of claim was at the top of the list. We declined the extras and let him finish the basic service but feel foolish for buying the groupon in the first place.

I got a groupon for duct cleaning for this company, and it was a horrible decision. The technicians were nice, but the experience was like trying to buy a car. You have to read the fine print really carefully. The groupon was for duct cleaning, dryer vent cleaning and furnace inspection. They would only clean the out put vents, and not the return vents. They wanted to charge more for cleaning the returns. They inspected the furnace, i.e. looked at it and told be I should pay more to have them clean it. So really, they shop vac’d the vents and the dryer exhaust for $ 50. I feel like I got hosed, pun intended.