Mysty Mountain Properties

Just spent an amazing weekend at the Mt. View Cabin in the Stevens Pass selection. Loved that they offer many cabins that are dog friendly and my girl Molly had a blast playing riverside in the snow. Kitchen has all the essentials and even a crockpot (we brought our own). Very impressed with this rental cabin and the company in general. The offer special pricing if want to ski. The cabin is close to great trails and river rafting. Planning on going back this summer and for sure next January for my post holiday getaway.

We stayed at Wild Sky cabin for 3 nights and it was awesome! We had a great time and so did our dog! We will be back for sure. Nothing more relaxing than sitting in the hot tub and looking out over the river! Cabin was very clean and comfortable. BBQ, full kitchen with a dishwasher, washer and dryer too! Nice big fire pit, wonderful to sit by the fire and listen to the river! Highly recomend this cabin!!!

We stayed near Leavenworth at Vista View Chalet for the weekend. The cabin was perfect for a girls’ weekend! The cabin provided everything we needed to cook several lovely meals and the hot tub had a great view of the lake. The trip was the perfect mix of relaxation and adventure.
Mysty Mountain made reserving the cabin very easy and they texted back right away when we inquired about a late checkout. I can’t wait to stay at some of their other cabins with a bigger group!

To preface this review I will say that myself and three guests did have a great time at A Light in The Woods cabin in Baring, WA. We stayed for two nights, there was no cable or wifi and we were okay with that since we were forced to stay off of technology and explore nature. It was clean, rustic, peaceful, and relaxing.
During our stay, we were surprised to find a strap with a lock on the hot tub. We looked around for a key, my friend noticed a strap on the cover of the hot tub that was cut and frayed, he mentioned «Looks like someone had trouble with this tub before us.» I texted Mysty Mountain Properties and they did respond back with the whereabouts of the key. In the master bedroom hanging on the wall behind the door. I was impressed at the time with their timely response. We enjoyed the hot tub. They even provided us a later checkout of 1pm instead of 11am. So I was a happy glamper. We cleaned up the cabin, I even scrubbed down the cast iron skillet to make sure everything was spotless before we left.
Two days later I receive a call at work from Mysty Mountain saying the owner found the broken strap on the hot tub and since we had texted about the key, did we try to get in by breaking it. I explained to her that we had found it already broken, and we had texted to ask for the key (why would we contact them if we broke in). I was fine with them asking. Her condescending response was what really got me. «The owner always checks it between guests and he didn’t notice it before. Ok… so someone else must have been passing by the cabin and decided they wanted to bust into the hot tub.» I don’t f’in know who broke the strap, but don’t try to nickel and dime your guests who treated the cabin well and followed all the rules. I should have asked her to have the owner send a picture of the frayed strap so she can see for herself how old the «cut» looked. It was frayed at the ends with wear and tear. I’ve rented another cabin from them years ago and was happy with their service/​properties. Due to poor customer service, I’m going with AirBnB from now on.

My family and I had such a great time at Mountain View Cabin! The views were incredible and the home very comfortable. With the water right there, you couldn’t ask for a better location during the summer. We did run into a little trouble with the hot tub not being warm when we arrived, however when we called to ask for assistance, expecting to hear back the next day during business hours, we were pleasantly surprised to get a call back right away. The property manager was super helpful in troubleshooting the issues and in just a short time the hot tub was back up and running.
We really enjoyed all the gorgeous hikes that were only a short drive away that the girl who booked our reservation recommended to us. I found the staff to be very helpful and responsive. It was great being able to find a cabin that also allowed our dog!

Although an avid Unilocal user, I did not read the reviews here before doing a last minute rental with Mysty Mountain Properties. If I had, I might have been more cautious — however ours became a story of both disappointments and pleasant outcomes.
In the middle of a holiday weekend, I contacted «Em» (stellar personality) by phone to check availability, and she found space at Baring Bend Lodge. My main prerequisites were a hot tub, on the river and pet friendly (given that my goal was to give my girl a 3 day getaway to just relax.) I will spare all the details of our arrival, but the summary would be that one thing at a time, over the course of the next six hours we discovered the hot tub was not hot (or working), the gas grill was not functional enough to cook on, the wifi was out, and the Direct TV was unavailable. One disappointment after another for us, and a huge headache nightmare for any property manager — especially late on Saturday during a holiday weekend. It was clearly evident that «Louisa» (property manager) wanted nothing more than to make everything right for us — however given the timing and circumstances, her hands were severely tied.
My personal philosophy is that a business is not defined by whether or not it has problems or makes mistakes, but rather it’s character is revealed by how it handles them when they happen. In this case, Louisa demonstrated impeccable character in how she handled our situation. The next day, we were moved to a wonderful, fully functional property and given a number of special considerations in return for the difficulties and inconvenience wehad dealt with.
Typically, you would expect someone as disappointed as we were the first night to swear to never return, however thanks to the professional and empathetic way that Louisa, Em and the owners responded — we would not hesitate to return.
I’m wary of reviews where everything «was absolutely perfect» because I’d rather know how a business will handle things for me if something goes wrong. I hope this review gives future clients enough peace of mind to book with them.

We stayed at the Light in the Woods Cabin near Baring WA. The cabin was ok. The kitchen was small. There were spiders in every corner of the cabin. The master bedroom and bathroom were nice. The bed in the master was uncomfortable. The additional guest bathroom had a very small shower and was quite dark since the light is further back in the room. The additional queen bedroom was very small and difficult to get in and out of the bed, but the bed was comfortable. The twin beds were very uncomfortable. They must have had really old mattresses. There was no wifi or cable TV. Just a DVD player and some DVDs. There were board games available and decks of cards. The hot tub in the back of the house was nice and worked well.

The company decided they would file a claim against the insurance that we bought and paid for, for the DVD that was broken when we arrived. Great trick. Make the guests pay for everything, even the things they are not liable for. Then, deny all the other issues. You offered to send a housekeeper after I had cleaned up the place.
Make the guests do the cleaning, too. Yes, there was a stink in the house when we arrived and yes, we had to air it out. Mysty Mountain Co is not honest. These people are practiced at the games they play and I would warn everyone not to do business with them. I would not go there again based on their shark-​like business practices.

WILD LILY IS PARADISE!!!
My twin teenage boys, my husband and I were in dire need of a truly relaxing vacation. We were nervous driving up with the twins all ready bickering and arguing in the backseat, but when we arrived all fears and arguing melted away. Everyone had their own space to stretch out, the cabins were perfect! The main cabin was beautifully furnished, I especially appreciate the fact that the appliances were all high-​end.
We soaked in the hot tub, had simores around the camp fire, lounged in huge hammocks in the sun. I had a great sweat session in the sauna with a quick cooling shower right next door in the outdoor shower. We strolled down to the river to dig our toes in the sand and watched the boys fish, I laid on the comfy couch in the hidden nook upstairs and listened to the wind in the trees. We chowed down on BBQ chicken and strolled through the beautifully manicured forested areas. When we left, we said our goodbyes knowing we’d be back, and felt more refreshed for our crazy-​busy city life. Thank you Mysty Mountain for such an amazing experience! Wild Lily is paradise!

Stayed at the Vista View Chalet last week and it was great. Easy parking, nice open kitchen and comfortable beds, beautiful view of the mountains across the lake. The cabin was clean and quiet. Smooth check-​in and checkout. Would definitely stay here again!

Stayed at Wild Sky Escape on a last minute whim and had an AMAZING time. It had everything we needed, and it was right on the river with a hot tub (BONUS!). Insanely beautiful views from the property itself and the nearby town Index, great hikes in the area, even a couple good restaurants if you don’t feel like cooking.
At one point we couldn’t get the grill working, but after leaving a message on the after hours line we got a call right back and got it fixed. Great customer service. We will be back for sure, and since they are pet friendly, next time I’ll definitely bring my dog Wiggles.

We stayed at Money Creek Lodge. The location was great. We had a scenic view and the house was pretty far off Highway 2. The interior was beautiful and the house is set up for large parties like ours.
The jets and temperature of the hot tub were not functioning. The jets randomly worked and we could not get the temperature past 99. A hot tub should be between 102 – 104. We later realized that the fridge was not keeping our food cold. So we were forced to use our cooler to keep our meats in overnight.
After our first night, one of our guests reported to us that she woke up several times in the night being bitten by fleas. We called our property manager to let her know about it and she immediately became defensive. First, she denied that they could be fleas at all. Telling me that they absolutely need a host to survive and that they had just had pest control fumigate the house. Then she suggested that we were the ones that had brought the fleas into the house. She then told me to try to catch one and get a photo of it and then maybe she could do something to help us. We changed the bedding and found a bug to send a photo of. When we called again the property manager said things like «I don’t know what to tell you.» «This isn’t the city. «» Are we really talking about four bugs here? «» It’s not like there is a huge infestation where there are fleas in the whole house. «I think that when you are in a hospitality business, you should be accommodating to your renters and nice because you want them to return. Initially, our property manager should have been understanding and apologetic for our guest’s inconvenience. Instead she became defensive and pretty much started a fight with us. We sent her photos of our guest’s bitten ankles and of a bug and got no reply.
I would not stay here again based on the overzealous rules and lack of professionalism.

Rented a property with Mysty Mountain Properties Baring Bend Lodge which left me with an okay slightly poor experience overall. First of all, the pictures on the website looked amazing, the lodge itself was not. Upon arrival, the lodge was at 46 degrees inside because all the heating was shut off! Brrr!!! By the time we heated the place, it took couple hours to get comfortable. The cabin smelt like stale smoke, old furniture smell. Everything was fairly clean, BUT … the entire kitchen was full of fruit flies, sick! The Jacuzzi was NOT covered, and we stayed there when it was raining, so no real use of that (that was not mentioned on the website). The only reason why I am leaving such a negative review because of the amount of requirements Mysty Mountain Properties require from renters at the end of the stay, but they themselves fail to accommodate a pleasant stay. I’ve contacted the management during our stay there, and not much was said or done about it. Basically for the amount of money there are better places and customer service out there! Was not pleased, and will not stay there again.

Great cabins, but overpriced and poor follow through when there are issues with amenties. Great website and a cool app attached BUT… none of that matters when your customer service is dodgey.

I have been a repeated guest at Mysty Mountain properties for several years at a couple of different properties. I have really enjoyed the homes, the set up, ammenities and service with this company. I was disappointed to see the negative reviews as there are certainly hundreds of guests, like myself, who have been more than happy with their experiences with this company.
The company is prompt with responses, booking, email, phone calls, etc. The house is stocked with any essential cooking equipment, utensils, etc in addition to bedding and linens. The houses have always been clean upon arrival. And only once we had a slightly less than «hot» hot tub. Overall, our group has been very happy with these properties in terms of value, quality and service.

I was disappointed to read all of the negative reviews — my husband and I were thrilled with our stay last June (2011) at the Gold Sky River Cottage. When we arrived, everything was clean and the views were beautiful. We unpacked our lives (we were staying for a week with our 2 dogs), put all of our food away, and then explored the property a bit. It was a picturesque spot and we couldn’t be happier for a nice relaxing week away from the world. There were plates, utensils, pots, pans, etc — enough to make wonderful means while we were there. It was the most relaxing vacation we have ever had and we look back on it fondly (as do the dogs, I’m sure).
You should note, this is not a hotel. We were sure to clean up after ourselves while we were there. Before leaving, we did a thorough cleaning to make sure that everything looked as it had when we arrived (washed the towels, wiped down the counters, ran the dishwasher and put the dishes away, cleaned out the fridge, swept the floors, closed the windows, and locked the doors). We treated it like our home, which made it even harder to leave! We will definitely be back again and can’t wait!

I am writing an update since I received an email from the owner of this property, David F. In his email, he stated that — while our issues were ultimately not their fault, since we did not notify the company during our stay — he would not deny that it was possible some of the items I complained about were overlooked, and he asked that I take another look at my Unilocal review with that in mind.
I don’t agree that it is the guest’s responsibility to troubleshoot on behalf of the business, but I still appreciated that he took the time to personally respond to my complaints and returned to Unilocal to look at my review. That’s when I read his less than professional (or honest) reply to my review below, accusing me of ‘slander’ and, once again, blaming the poor experience on the guests rather than the shoddy housekeeping and lack of maintenance.
And while David is correct in that there was some cleanup needed (although his claims are very exaggerated) the fact remains that I was charged for several items that we never so much as touched. When I attempted to explain both this and the problems we had had with the cabin, I was told «we are inclined to follow the report given to us by the housekeeper that has been the only cleaner at this property since we started renting it.» Apparently, this same housekeeper that does not replace burnt out light bulbs, leaves old food in the refrigerator, does not check broken appliances, etc, gives only completely trustworthy reports.
What I will take away from my experiences with Mysty Mountain and David F. is that it is the guest’s fault when a property is broken, failing and/​or does not meet advertised quality, and that the proper way to deal with professional criticism is an aggressive, dishonest, public denouncement of the validity of the guest’s complaints.

Unfortunately, I cannot recommend this place. The setting is absolutely stunning and the cabin is cute. However, we rented one of their properties in December of last year and arrived to find the cabin not heated (it was 32 degrees outside!). MMP did not comply with several parts of their agreement and has been unresponsive to our calls and emails. It is really very disappointing. We are now trying to recover our money through our credit card company.