Massage Heights Ballard

ENDED 15 MINUTES EARLY AND ONLY MASSAGED MY SHOULDERS. Okay so I went here because my gym gave me a 30 minute gift certificate and when scheduling I added an additional 30 minutes on and scheduled a ‘1 HOUR FULL BODY MASSAGE.’ I wish that was even remotely what i got…
1. The massage ended 15 minutes early! As in a quarter early (!). We didn’t start until 4:10 (appt was at 4) and then when he left the room the clock said 4:55pm. I couldn’t believe it so I had to have the receptionist confirm I was scheduled for 60 minutes, which she confirmed. She even said she didn’t know why he would end early when there was no one scheduled after me. Then she refused to compensate the 30 minutes I was paying for, when I explained I only got half of that. What a joke and reflection that they don’t care about customer service or customers leaving satisfied.
2. He only massaged my shoulders! When you check in you circle areas where you have more tension or stress and I circled my shoulders. Not thinking he would take that as only touch my shoulders of the entire full body massage I scheduled. I asked the receptionist about this too, she said unless I had specified that I only wanted him to work on my shoulders then it should have been a full body massage. I would never think I would need to confirm with the massage therapist that the full body massage I scheduled was in fact supposed to be full body.
3. Not nearly as important than being entirely jipped two differently ways on my appointment but some side notes: when I checked in the receptionist said ‘Brian will be your massage therapist and he is used to doing deep tissue massage so be sure to tell him if he is doing it too deep.’ So not scheduling a deep tissue massage clearly isn’t enough? This was an indicator that this guy just does what he wants regardless of what a customer schedules.
Lastly, on the form you write how many massages you get a year or month. Me, not being someone who does very often, wrote 6x/​yearly. My massage therapist found that very funny and even said it out loud and laughed to me about it. ‘You only get massages 6x/​yearly. haha’
I was so disappointed in this experience. From not getting the full time I paid scheduled and paid for, to the receptionist not making it right by charging me less, to only getting my shoulders massaged when scheduling a full body massage… Horrible experience. Would never go back.

The massages were fine, the masseuse seemed well trained however I always seemed to be conversing with them during my massage and also every session started at least 5 minutes late and ended 5 minutes early. When you go in for a 30 minute massage-​not ideal.
Also, don’t sign up for the membership. You cannot get out of it unless you move (and send them very personal documents to prove it) or die. Was really surprised and disappointed in dealing with their customer service. It was very clear to me that my well being due to their services was not at all their main focus but rather collecting my money.

Excellent staff and extremely helpful, clean, and enjoyable!

I have invested in myself by treating my body to a 90 minute massage every month with an extra of my choice. The hot stone, foot scrub or facial massage. For 90 minutes, It’s all about me & I am worth it. It is very affordable, clean and professional. I can roll over my massages in case I don’t have time to use it every month… but that has never happened! I also get a discount price if I choose to have more than 1 a month. Korrin & Jen are my favorites. I also use the acupunture services by Tyler. I am a true believer in Eastern medicine. He is so calm & informative. Treat yourself to a spa day. You are SO worth it!

I just read the owners update. That is not true. They did not call and wake me up. They called me offering a different time than I could make. Then after assuring me that I was removed from the calling list I was called more. When I called to talk to the manager it was the then owner who yelled at me. I wouldn’t have noticed this except Unilocal showed this place when I was looking for a gift cetificate for a friend. not here.

Thank you for the call Robin. And being true to your word you have contacted the agency and they have confirmed the status of the account.
The direct attention and response is much appreciated.

Scheduled a couples massage to surprise my husband for our anniversary. Got his boss to give him the day off from work without him knowing. They called to confirm the appointments the morning before. I told them we’d be there. Later in the afternoon, they called and left a message that said one of their therapists called in sick.
When I called back, I was asked to hold, and then hung up on. So I called back again, told them who I was and explained what the message had said. The person on the other end replied, «Yep.» After an awkward silence where I was certain she had to have something more to say, I asked if they had any openings later in the day. They couldn’t accommodate us both at the same time at any point, which kind of defeats the purpose. So I just canceled the remaining appointment.
It’s not the fact that they couldn’t accommodate us that bothers me the most. Stuff happens, people get sick. It’s disappointing, but it’s life. It was their complete lack of caring. The word «sorry» was never uttered once the entire time. I was told that the next time we come in, they’d be happy to comp our hot stones treatment! Hooray! But wait … only if we come in together. Spoiler: We won’t be in together, or separately for that matter, ever.

Nice place, good staff but HORRIBLE membership program/​customer service.
I joined after I had a great session with a masseuse who specialized in migraines and neck pain. He was excellent. I was told that even if I cannot come every month, I can roll over my time as long as my account is active.
This was not clear to me or explained well to me when I signed up so I will explain to all: Active means you are still paying a monthly membership fee.
My fault for not getting this.
Also my fault for signing up for a program after coming out of a 2 year heavenly massage where my mind was foggy — that is exactly when they give you their tacky sales pitch. I fell for it. Don’t do the same.
2 months later this masseuse left and I was locked into the 1 year program. I had one OK massage and then found another great masseuse at this location so my faith was restored.
Fast forward one year and my husband and do not have any time to come in for massages anymore. When I asked about cancelling our account, they said — yes, but you will lose all of the time you have accrued — you have 30 days to use what you have accrued. Wait, WHAT?
My husband had 15 hours accrued and I had 7.5 hours — there is no way we would be able to come in for 22 massages over 30 days (obviously — we couldn’t get there as is) so I did the math and realized that time aside — what we had paid Massage Heights was $ 1,200 in unused massage time.
So, I spoke with the manager and asked that they cancel our account but let us use the $ 1200 paid to Massage Heights for the REGULAR RATE — I was not trying to scam Massage Heights — I did, sign us up for a membership that we were not able to use, but we did have $ 1,200 paid into a business with no service returned so I would expect to be able to use this credit at the full price. Wouldn’t that be the correct or ethical thing to do?
Nope, «not the way the program is set up» as said by management.
Here is my math:
My rate 59.99 * 7.5 hours = $ 450
My husband’s account: 49.99 * 15 hours = $ 750
Total money spent on unused massages = $ 1200
I asked the manager if we could cancel our membership but use this $ 1200 to book the regular rate $ 99 massage over the next 4 – 6 months.
The answer was NO. Fail for customer service.
Don’t fall for their crap program unless you actually have time to go. In 30 days we are losing $ 1200 — understand it’s our fault for not being able to go but shame on this chain for not working with their consumers and taking the money with nothing to show in return.
1 star for a slimy membership program that is not clear or explained well and not attempting to help the consumer.
Oh — the manager did give us an extra 10 days to use our 22 massages instead of the standard 30 days. Yeah, 1 star for that too. Thanks, I guess?
So, I go ahead to make my final appointments that I can squeeze in — and surprise, surprise — my favorite masseuse is gone.
Another reason not to get suckered into their membership program — they seem to have a high turnover rate on employees so you don’t really know what you’ll be paying for.

Staff is friendly enough, but you get the shakedown membership hustle before even getting the first time massage. Not my idea of relaxation, thankfully I’m assertive and cut the spiel short.
When I walked into the place to check in, the front desk girls were explaining ad nauseum the apparently incomprehensible membership details to a guy who had just got done with his appointment, so I waited outside on the sidewalk so I could read my book in peace.
Actual time on massage was exactly 50 minutes. My masseuse was well intentioned and open to suggestion but just didn’t have the touch I was hoping for.
Next time I want a massage I’ll be happy to pay a premium for a less clinical, less sales oriented experience. Good products and services will sell themselves. First impressions are important. I believe this place is lacking in these respects and puts the hustle on to stay viable instead of focusing on quality of experience, and isnt’ that all there really is when it comes to massage and relaxation services?

At Massage Heights, to get a good price on a massage you have to be a «member» and purchase 3 massages minimum to be used over a three month period. The good thing about it is if you have more than 3 massages during that time you still get the reduced rate. My favorite therapist there is Lynn Marie. If you have an injury, she will get you on the road to recovery fast. She can apply pressure at intense levels. She is very knowledgeable about all the muscle groups in the body and explains what she is doing as she is working on the injured area and gives advice on how you can help your rehabilitation at home. You wont be disappointed!

I used to think getting a massage was a luxury. Then I discovered Massage Heights. If you’re looking for a fancy spa, look elsewhere. If you’re looking for an excellent massage (whether you have a specific ailment to treat or are just looking for relaxation) then Massage Heights is a great place to go. Clean, quiet, relaxing and they have wonderful staff that is very focused on your comfort.
They offer a great membership plan which saves a lot of money (but don’t skimp on tipping your masseuse!).

If Tajima cattle farms in Japan knew of Ben and his amazing hands, Hyōgo Prefecture cows would produce the most succulent kobe beef. I’m almost hesitant to write this review for fear Japan may steal Ben away with a ten-​figure salary to make kobe beef better than it’s ever tasted. Yes, ten: Japanese yen isn’t worth what it used to be, y’know?
Before I was paired with Ben, I had a few requirements of a masseur: be quiet, know how to work with a hirsute man, and be able to apply enough pressure to make the massage relaxing – not rolfing. Ben met all three of my requirements without compromise. I was treated to a wonderful massage in peace and quiet, and my body hair wasn’t treated to an epilady session under his hands. Ben not only got into the deeper recesses of my back muscles, he even worked out a few kinks in my feet. I would recommend Ben to anyone – especially to those folks who didn’t enjoy their chatty massage therapists.
I should mention that I did not sign up for a membership. The memberships are bound by contract and they are not easy to cancel: either move 25 miles away from Massage Heights or produce a doctor’s note that massage is no longer permitted upon thine body. I’m no fan of a contract, especially one that is so difficult to break. If Massage Heights were to consider other financial incentives for memberships, I would be more open to being a member. Until then, if I return to see Ben I either have to bust out a coupon or fake a new identity when John isn’t working the front desk.

I’ve had many different therapists work on me since I’ve been coming to Massage Heights and some I liked better than others, some I loved. I’ve never had a bad massage. I love that I can get in quickly and get focused attention on the areas that I want worked on for a reasonable price which means I can get worked on more often. I’ve always had professional, courteous treatment from both the desk staff and the therapists. The atmosphere is comfortable and comforting. Good job!

Alex is the best!

How can the owner say I left no indication that I was dissatisfied when I TOLD THEM when I left it was not good, and proceeded to give them a thorough evaluation when they called me the next day?
The receptionist called me the day after my massage for a follow up.
During the interview, I provided them with the same feedback as I wrote in my original Unilocal review. I said I felt like I did not have a massage, but basically like someone applied lotion to my back. The receptionist was apologetic, but all she said was «there is nothing I can do».

I have worked with several therapists with a pleasing result every time. In making an appointment you will want to advise what style of massage you prefer so they can match you up with the appropriate therapist. This has been an excellent addition to my health régime.

I am so happy that I found this place on Groupon. Their regular prices are great and Meredith was so amazing, sweet, and down to earth. My back has been aching since my car accident in 2010, I’ve gotten many massages but I have never gotten anything that really helped my back. Meredith told me exactly where the pain was (between the Rhomboid and Trapezius) which is a hard area to get to, yet her skills were far one of the best I’ve seen. The really nice surprise was that the very next day I received a thank you card and a personal message from Meredith and the staff for my time there and a discount for the next time I come back. I am really happy that I went there yesterday

I’ve been to this massage place twice. My first time was a Valentine’s day present and my second being a couples massage. Both times were fine. If you’re looking for somewhere quick, cheap-​er, and decent, go here.
The atmosphere isn’t «Habitude», but the massages I received helped and felt good.
During my couples massage, my boyfriend’s masseuse had bad breath, which he didn’t appreciate.

Went with my wife for an hour massage.
Like hair stylists, it’s really the masseuse that makes or breaks it. I found Jet a great therapist and was really happy. My smarter and better looking half didn’t fare so well with her therapist ‘bluffing’ her way through the treatment.
Hit and miss. Which is weird because the business model is a franchise so there should be consistency. Sounds like a poorly run franchise.
Which brings me to the low hanging stars.
Their normal prices are artificially high to encourage ‘membership’ sales. You commit a year long monthly fee, get better prices and another fricken card in your wallet.
The sales pitch after our massage was tacky and we left feeling a bit less relaxed for it.

This place is the McDonalds of the massage world. I was drawn in by the $ 39 introductory massage but quickly realized the reason for the great price. The two surly 20 somethings at the desk processed me like I was going to a car wash. Then, as I’m waiting for my appointment, I was subjected to the hard-​sell about becoming a «member». umm… I hadn’t even gotten to try the place yet… definitely not going to commit to a «membership».
The atmosphere is cold and clinical. Not at all spa-​like.
The massage itself can only be described as a «$ 39 massage». The masseuse must have been right out of massage school. He was rough, didn’t use enough oil and seemed unsure of himself the entire time. He didn’t even ask how it was when he was done. just a curt «thank you». NOT IMPRESSED.
Then, to top it all off… as I’m paying for services, the receptionist suggests that I pay a 20% gratuity for a full-​price ($ 80) massage instead of the $ 39 rate. If the experience had been exemplary… or even good… I would have tipped based on the higher price. Since I received a $ 39 massage, I was only comfortable tipping 20% on a $ 39 massage.
ugh! there are so many wonderful massage places in seattle. don’t waste your time here!