Maple Leaf ACE Hardware

Maple Leaf ACE Hardware deserves every star. They’re courteous and knowledgable. Someone’s always available to answer my questions no matter how small the issue is. They fill a niche for the neighborhood and have the everyday things that most people need. If you’ve just moved into the area, there are household items, cleaning supplies and even a few small appliances. When you’re done shopping, you can go next door and rent a video too! Sure, some things are a bit pricey but that’s the trade off for the convenience and service of a neighborhood hardware store.

This place has the BEST STAFF!!! So many times I’ve been frustrated in other stores not finding what I want. This won’t ever happen in this store!!! These guys are all about customer service. I frequent places that give great customer service, and you won’t find it better anywhere else! They also have an amazing selection of things. I ended up buying a whole lot more than I came in for, just because they have a huge selection of high quality things that I can’t find elsewhere. I love wandering around this store. I love being able to have my questions answered. I love not having to wait in long lines. This store always has plenty of staff to help. These guys had the really unusual light bulb that I couldn’t find anywhere else, and I didn’t have to walk through a huge store for 20 minutes to get a lightbulb. Love this place!

The best hardware store ever! Incredible service, a huge knowledge bsae, and hugs to boot! Nina, Linda, Sue, Andrea, Steve are our go-​to people when we need help. And Donna, the owner, almost singlehandedly led the effort for the new park and playground! We moved out of the neighborhood, and STILL go back for everything. Can’t say enough good things.

SUPER Helpful, it’s a great hardware store to just roam around, but if you need help, there are always plenty of people there, and when I want help, I get several good suggestions each time!

The staff is super helpful, and the store stocks tons of items. Shopping here is a little more expensive than the «big box» stores, but you don’t have to hunt down someone in the «right department» to help answer questions. In my latest visit a gentleman in plumbing spent almost 30-​minutes helping me all for a $ 10 part. That’s kind of amazing.

The staff at this store are the best! I came in with my kitchen faucet in the hope of finding the right part to quell it’s leaking. The young staff person jumped right in, helping to disassemble the offending parts and endeavoring to find the correct fix. It was determined that the faucet was beyond repair and may even be defective in some way. I was amazed that the staff, after realizing the faucet was guaranteed for life, gave me a replacement with no questions asked. What a great store! Everyone here is knowledgeable, helpful and caring in every way. I will shop no where else for my hardware needs.

Always a good bet that I will find what I need at our friendly neighborhood ACE. Friendly staff who always offer to help find what you are looking for.

Friendly staff and but the price for their moving boxes are more than double that of most places. They could be buying their boxes from Amazon and selling them for a 50% profit margin at that price…

Hammer time!
This is a no frills neighborhood hardware store. The staff is very friendly and helpful. They have stuff for every home and yard project you can think of. We really like this place and it is our go to place for things we need for our house.

Went there to see if they had lock cutters to cut the lock off of my spare tire holder… Needed it for only 30 seconds as the car was in the parking lot and they still charged me $ 11.00 rental fee… Should have just bought my own… Never going back there again

Best retail service experience of my life. Better than an Apple store; seriously. The entire staff was friendly, knowledgable, and attentive. When they saw me looking around they pointed me in the right direction. When I had too much stuff in my hands they carried it for me. I’ll definitely be going back again.

When you go to Home Depot, you’re on your own. When you got Ace, you’ve always got help. I love the fact that this place has someone on staff to help you answer any question. In fact, you can’t go in without someone offering a hand.
The size of this store is a bit deceiving — it’s big! They have had everything I’ve needed so far — door stops, hammers, paint thinner, gravel. Love the selection.
Great return policies make things easy. My only gripe are the prices: they are higher than your big box stores but you’re paying for service, and that is arguably invaluable.

Absolutely, bar none, the BEST HARDWARE STORE EVER. Helped me build a house with my sixth grade class, always willing to help. Never a line, never lost in a giant, labyrinthine desert of understaffed, harried workers. Always reasonable with price yet helpful. The best!

HOLY COW, is this a great place.
I walked in and was greeted as I walked in; I asked where I could find an item and was walked right to it. I dithered around a bit for my next item; and voilá, I was asked by another helper if I needed to find something. He led me to that. Snagged it, & asked a third helper where something else was. Bam! Led to it, and up to the register. I haven’t had service like this since I was in Japan in the 1990s! My whole visit took 10 minutes. Unbelievable!

Best hardware store EVER. Many, many small parts; perfect for refurbishing things or doing custom DIY projects. Store is compact and trips are quick thanks to their knowledgeable staff (no morons)

I’ve always loved the service here. The staff are very attentive and often get you right when you show up. Although this place isn’t as big as Home Depot, you also don’t have to buy as much. What I find most useful is their huge selection of screws and bolts, which you can buy bulk or individually (can’t do this at Home Depot). I’ve fixed many things that require only a new screw or two and this place has been wonderful for that!

I think I can say that literally everyone here is either friendly, helpful, or friendly AND helpful. There’s not much more I can say beyond the fact that as service at big boxes gets worse, Maple Leaf Ace gets better and better. I hope these folks put the big boys out of business!

Did a special order for us when they didn’t have the right size measuring cups… have a case coming! Thanks curly headed lady in the paint dept? Always great customer service!

Hardware stores are scary to me. Put me in one and I’m as lost as I would be on Mars. A recent move required me to visit several hardware stores in search of paint supplies and ACE in Maple Leaf is by far the best experience I’ve had.
I was in search of Clark & Kensington paint (highly recommended by Consumer Reports) and the Tweedy & Pop in Wallingford didn’t have it, even though the websites say that ACE carries this brand.
Upon entering the store, I was greeted by several customer service people all lined up like the welcome wagon. The guy knew exactly what I’d wanted and seemed genuinely concerned about my painting project, when I asked about filling up holes in wood doors and window frames with spackle. (I’m a cut corners kinda gal and he wanted me to fill with spackle, sand AND prime, as well as wash down the trim well with TSP beforehand, when I thought maybe the viscous paint would be enough to fill the little holes, so I wouldn’t have to do any of that.)
After the personable service clerk, I went to the check out stand which was staffed by a personable cashier, who proceeded to print out a receipt that was as long as my arm, even though I’d only purchased a gallon of paint. Apparently there was some survey about their service I should answer. I’ll definitely give it a glowing review.

I have enjoyed every visit I have here. Staff is helpful, the aisles are clean and well-​organized, and I have generally been able to find what I need. Sometimes they might not have every widget or weird thing in stock (50-​lb mirror hanger clips were a no-​go) but they can special order or tell you where else to go.
Parking is super easy in the lot, and they’re open whenever I seem to need them to be. A-​number-​one-​plus!