Lice Knowing You

They did a great job. I hope it never happens to my kiddo again but if it does I know exactly who to call!

It was 4:30pm on a Friday when I picked up my child from daycare and noticed lice in her hair. Daycare recommended we call Lice Knowing You and I’m so glad we did. They were able to fit us in before closing for the day and I was so grateful. They were great with my 13 month old and I was so relieved that they were able to get it all and check me too! They are amazing! I really hope to not need their services again, but they will be my first call if I do. Also, love that they don’t use chemicals, only essential oils. This was a huge consideration for me in deciding treatment methods since my child is so young.

I couldn’t believe it when I found lice for the first time in my 5-​year old’s hair. Her teacher told me to call Lice Knowing You, which I did and got an appointment for the very same day. The team was very professional and thorough, the location is very convenient and the space is very kid-​friendly. I highly recommend this place for anybody finding themselves in a similar situation as myself.

This will be the 3^rd time taking my daughter to Lice Knowing You. I feel extremely grateful for all they have done for us. Having your child exposed to lice is daunting, but I am confident every time we leave she is 100% lice free. I especially appreciate the 30 day guarantee. Our relatives have attempted to do treatment at home which has caused multiple treatment visits for us. I do not recommend this! Get it done by professionals! They are very thorough, patient and helpful in educating you.
In order to get the guarantee all the members of the household need to be checked. This absolutely makes sense! You will have to pay a small fee, but it is totally worth it! It also helps my daughter through the process because she sees me get checked.
If you are sadly faced with your child or even you getting exposed to lice, no fear! I strongly recommend Lice Knowing You!

The only reason I give 4 stars instead of 5 is because of the price. It is a little over priced, but after spending almost $ 400 on lice supplies like RID & NIX that wouldn’t finish the job… we broke down and spent another $ 220 here. Thankfully they are awesome and we finally tackled the lice nightmare that we’d been struggling with for months. They were quick and thorough. I was amazed at how quickly they were able to do my oldest daughter’s hair. She has very thick hair that’s down to her waist and they did it in about an hour and we had no return of the lice. I spent about 4 hours combing my daughter’s hair with the usual brands and still seemed to have them return. So if you’re considering going here, just do it, don’t waste your time and money trying to do it yourself… unless you just go and by the lice stuff from this place and do it yourself… the stuff they use is WAAAAY better and much better for you too! Thanks!

Great service, very accommodating, only one treatment necessary and over all the least hassle free experience when it comes to lice– period!!! It is totally worth the money especially if you have kids with long hair! I highly recommend this to anyone who only wants to do treatment and clean their house once!

This place is a Godsend. I had my call returned before it even went to voicemail, and it was a weekend! They are quick and efficient in treating and checking. I’ll be going back here if my daughter gets lice again, but I sincerely hope she won’t

After our first experience with lice and an at home treatment service that cost hundreds of dollars and left us treating our entire family for weeks afterwards, we discovered Lice Knowing You. They scheduled us quickly, using only natural and gentle ingredients, and were the kindest people with my two daughters, one of whom is incredibly sensitive and has a tremendous amount of hair. We have had to return three times, not including checks and each time it has been the same wonderful attitude, clean and entertaining environment and profession service. We have so much confidence in their treatment. It is remarkable. I truly cannot recommend them more highly. They make this crazy process calm and manageable. Thank you LKY. You are the best!

We have taken my daughter to Lice Knowing You three times in the past 6 years and each time we leave there, we feel 100% positive that we are lice free (at least until the next big slumber party:) The staff is always very professional and gives us great advice on how best to avoid getting lice in the future. We are almost always able to get in quickly and their pricing is much better than some of the other lice removal services we’ve found. Claudia, the manager, had recently helped me more than I can say with great tips and support. We recently tried another place for our daughter, spent over $ 500 and have felt totally taken advantage of. This other company also wanted to have her sleep with olive oil on her head every night for weeks. Lice Knowing you uses a much more effective, less messy and much faster method and guarantees their service. It is a very comfortable environment and we don’t feel stressed when we arrive. Unfortunately, lice is a reality in so many schools and you never know when you’ll be exposed to it but having that there is a great resource like Lice Knowing You there to help out whenever a situation happens is more than a huge peace of mind.

I know gross, right? But hey, let’s get real. After all, this is one of those things kids get, and as a parent, like a many things that come up along the way, you gotta deal.
Last year we got the dreaded letter home from school just 24 hours before a long-​awaited family trip overseas –someone in my kid’s class had lice. Ugh. Sometimes life has a sick sense of humor.
Quickly, I was able to schedule a $ 10 check in for and received a best case scenario outcome – all clear! Nothing. Just a dry scalp and a case of the worries. Whew!
I had piece of mind and the whole thing was quick and easy. They were not trying to sell services or products we didn’t need. The people doing the work in the Wallingford location were professional. We went again recently after a camp breakout, and got the all clear. Both times a good experience at their offices.(While I’ve read that treatment is expensive, hey, I’d pay a lot for someone else to do this. Seems fair.)
The one strong caveat I have though is that unfortunately the people I spoke to recently on the phone (on more than one occasion) lacked customer service skills. Maybe their organization skills make them good schedulers, I can’t say, but as the front-​facing aspect of the business, their lack of friendliness, warmth or helpfulness was a real disappointment. It was a curt, brusque experience, as I found myself pretty much bullied on one call. Its certainly not the way to talk to worried parents. It was a lost customer service opportunity, but even more than that, it was one of the more icky phone experiences, with the worst energy, I can recall having in a long time with a service provider.
Try not to let that scare you off, as the actual service they provide to families is a good one. Hopefully, they can work hiring schedulers who provide a better customer service experience, which would go a long way towards creating a better overall impression of their business.
Ultimately, this health service is a good one for parental peace of mind, and the staff providing the actual service (but not those on the phone, sadly) are real pros.

So you found lice in your hair or in your child’s hair, didn’t you? Don’t freak out! It’s going to be okay– I promise. I feel qualified to tell you this because I nearly poo’d a brick when I found a crawling lice in my Princess’ long beautiful hair. I mean for realsies– this girl does not like to be dirty and she takes baths numerous times a week. Guess what? Lice love clean hair. Gross, right?
So Saturday night I found lice and promptly called the consulting nurse at her doctor’s office. The nurse told me to use the Nuvo Method. It looked great but we did it on our whole family and it was SUCH a pain. The method requires a lot of detangling long hair with 16 ounces of Cetaphil rubbed into it and my husband– bless him– knows nothing about detangling long hair so I ended up losing a lot of hair because it was in literal knots. I don’t have much to begin with so I literally sobbed.
Had I known how truly easy this place is, I would have not done the Cetaphil method AT ALL.
I called the number, although it was a Sunday and I knew there was a 0% chance they were open and as I was listening to the voicemail message I had a call waiting notification and it was Lice Knowing You (LKY) calling me back! I called them numerous times for numerous reasons throughout the day. Let me give you some of my questions and their answers.
Is treatment safe during breastfeeding? YES. How quick is the appointment turn-​around time? Same day or next day. If I book only one treatment but need more than one can you fit me in? Most likely– yes.
When I first walked in I felt panicked because there was another family there and I didn’t want that mom thinking I didn’t clean my kids. Then I realized the other mom was in the same situation as me and calmed the frick down. The other mom was super cool– just like me! I liked her.
My daughter was the infected one so they put some oils in her hair right away. They did my check within a few minutes and checked my infant son’s as well. We were both lice-​free so we sat down and reveled in it for a minute. The woman who did our hair showed me the Keurig. I had enough coffee that day but I can’t turn down free Keurig so I partooketh.
After the oils sat in my daughter’s hair they started to comb through it. And through it. And through it. And through it. When I saw how detailed they were being I knew that they weren’t going to miss anything. The whole process took about an hour but it was no thang because there was a flat screen tv playing cartoons. And a Keurig.
When the first lady was done, the second lady did a «double check» to make sure there was nothing left.
In the end I paid $ 198. Let me tell you what I got.
+4 head checks and 1 treatment.
+A bottle of shampoo, conditioner and a comb.
+Gratuity that I added in lieu of kissing both of them. It was SO easy.
PROS:
+They did NOT try to upsell me on any of their products. Not a single one.
+They were professional, friendly and fast
+They’re listed as LKY so nobody will know you have lice
+They have a 30 day guarantee so if you follow their instructions their work is guaranteed
+They are thorough.
+They won’t diagnose you as having lice if you don’t have it
+There is no shame involved
+It was SUPER easy
+They used essential oils (neem, eucalyptus, lavender, peppermint and others)
+They break it all down for you and make it SO EASY to do the clean-​up at home. If you’re an 80s child like me and believe you have to bag up the kid’s whole room, hold onto your hats because you’re wrong and they will tell you why.
CONS:
–Expensive. KEEP READING. I didn’t have to buy the products I bought. Or tip. It was still cheaper than dumping insecticides (three times or more) and much better. Had I not done all of the aforementioned the total would have been $ 118. That said– please tip for great service! I wish I had never tried the Nuvo method on my already thin hair.
Please note that the 4400 block of Woodland Ave N is split in half by N Allen Place. It is just south of N Allen Place. Initially I thought I was in the wrong place because I went to the end of the 4400 block with no avail but there are TWO 4400 blocks.
If you have lice– don’t panic– just go and let these ladies take care of it for you. I feel SO much better now!

When my kid showed the dreaded signs of lice I read up quickly and did a huge shopping trip at Bartells. Thankfully I had a couple friends tell me not to bother and to just start with Lice Knowing You. I checked out the website and nearly choked at the price, but, as I was told, it was definitely worth it. If you decide to treat lice on your own you will be spending hours over the course of a week or more. LKY took care of everything in one hour. Our woman (stylist?) was really helpful explaining everything I never wanted to know about lice. She did a quick check on a sibling and found the very beginnings of another lice infested head. I would have never have found it. She knows what to look for and how to get rid of it right away.
While I was there and when we returned for a check I saw four different families that all were going to LKY after unsuccessful home treatments. Everyone I have spoken with that has used their services said they’ve only gone for one treatment with total success. It IS worth the money. Unless you really like combing through your kids heads and pulling out bugs and eggs.

I found lice on my 5 yr old daughter at 8:45pm on a Friday night. It was our first time, I never even had it myself as a kid, and I didn’t know *what* to do. I called my co-​worker, who has older kids, and she told me to call Lice Knowing You. I expected to get a answering machine but a very nice woman answered at almost 9pm and made us an appt for 9:45 the next morning. The technicians were very nice and matter-​of-​fact about the whole thing. Turns out I had it too, so my daughter and I spent over 4 hours there. My daughter had a serious case, they said she had had it for weeks. SO gross, and I was totally shocked as I had been washing and braiding her hair on a regular basis and had not seen it myself, but they told me about it in such a way as to not make me feel worse than I already did. It took 2 hours to clean my daughter’s head and they were working on her consistently the entire time. They were incredibly thorough and got every last bug and nit off of her and me. I cannot imagine if I had tried to handle this myself. Also I am now armed with all their products and they gave me some great information so we can hopefully avoid this ever happening again. Yes, it is expensive, but if you can at all afford it, I would say to use this service rather than spend hours and likely still lots of money trying to eliminate lice on your own. I will tell everyone I know to go to LKY if they have the unfortunate luck to get lice in their family.
It’s a nice place, similar to a lot of the kid salons, but like somebody else said, bring some entertainment and snacks b/​c if they find it you are going to be there a while.
thank you thank you thank you LKY!

Like the previous reviewer stated, you really don’t ever WANT to use this service, but sooooo glad they are around! I went in for a check of my 7-​year old who was complaining of an itchy scalp. I checked her on my own, but wasn’t sure enough, so figured I’d pay the $ 15 for LKY to tell me she was fine… of course, she had a full-​on infestation and according to the folks there, she had contracted it two weeks (or more!) ago… her older sister and I were also checked, and turns out we had it too! As a family, we spent over 3 hours getting combed through — a process that would have taken at least 3 times as long if I did it, plus, I have no idea how I could have fully combed through my own hair, and I would have always doubted I got all those nasty nits if my inexperienced hands were doing it. I also liked how the two lice checkers (don’t know what you call these fabulous women who really know everything about lice and help eased my anxiety!) checked each other’s work. We have enough education and experience now to hopefully avoid getting it in the future. One bit of advice, the room is very sparse and if you are going to be spending some serious time there with young-​uns, I recommend bringing water/​snacks and toys/​drawing/​games to occupy them. There is a Big Screen TV, but the novelty of TV wore off quickly for my kids after some time. Yes its expensive, but totally worth the peace of mind of being lice free and hopefully staying that way!

The service you never, EVER want to use… but if you need it, man-​oh-​man are you glad they’re around! Brought my 5-​year-​old in and they took care of all the vermin in under an hour, checked the whole family for free, were informative and professional and made the whole experience as painless as possible. They also provided a sheet on how to deal with our house that was VERY helpful– turns out we didn’t have to take the full hazmat approach we’d prepped for. They also provide a free follow-​up 3 — 5 days later to ensure all the critters are really and truly gone. Yes, it is pricey, but worth every penny to get it taken care of in one shot, off-​site, and without harmful chemicals.