Les Schwab Tire Center

Les Schwab has never let us down. We have purchased batteries and tires from several different Les Schwab stores, and they have always had top notch service. They have fixed every flat we’ve ever had (for free!). On the rare occasion that we’ve had a battery die, they replaced it for free under warranty. This past weekend, they fixed a flat for us that Goodyear claimed they couldn’t fix. Thank you to all the Les Schwab staff that keep our vehicles on the road!

I first went to Les Schwab in Ballard to get air put in the tires as I don’t have a gauge and I’m a bit inexperienced at this. This was after my tire pressure gauge warning light had shown up on the dash. I was told that one of the tires was leaking air.
And it was. It wasn’t long after that that the warning light came on again. So I made a visit to the Lake City location, which was the nearest one at the time. They found a screw in one of the tires and patched it at no charge. That is EPIC. The patch is still holding (it’s been about 2 weeks) and no further troubles with the warning light. Thank you, thank you, thank you.

Front desk dude that looks like a mole rat is a douchebag and way over priced. Quoted me 3x the amount more than the aurora location.

After some unexpected tire damage, I brought my car in for the free patch. Fine experience while in the shop, but the patch didn’t work properly! (I realize that they can’t always be patched, but I was assured it was repaired!) Came out of the supermarket the next day to find my tire flat. I took it to my dealer for a proper repair, and they informed me that driving on it after the failed patch damaged the tire beyond repair. Now I need a new tire; a ‘free’ patch has never cost me so much. You get what you pay for!

Came here having had a great experience at another location earlier in the year. It appears that not all locations are created equal. What was quoted as a 2-​hour job to get new tires, took over 3. Staff weren’t especially rude, but they were also not especially friendly or courteous. Pretty sure we all didn’t want to be there!

I called ahead to see how long the wait would be since it was a Saturday and other locations had long wait times. I was told there was no wait and to just come in! I asked if I could put my name down since it was a 20 minute drive from where I was. They told me no since there was no wait. When I got there, the lady at the counter told me 1.5 to 2 hours to get my tire looked at. I said that I called and she rudely said «look at all these keys… we are busy now!» WHAT A BITCH! I took my keys and left. Les Schwab is always friendly and has great customer service… not this location though. I will never go back there.

Les Schwab has a decent selection of tires in different price ranges (see the pictures). Every time I come in here, the place is understaffed, and the person behind the counter just doesn’t seem to care one way or another if I buy a set of tires or not. Not to mention, unlike Discount Tire, Les Schwab does not give $$ credit towards a new set of tires by trading in the old, when the old ones have less than 500 miles on them (standard tires by GM are not the best), whereas again, I could get $ 200 off a new set at Discount.
This makes my choice of tire place easy – again.
There is a huge difference in the way the actors on TV for Les Schwab behave and real life employees – totally different. I wouldn’t mind getting one of the nice ones on TV – if that is even possible. These people just make me feel like I’m bothering them like, oh, he’s not ready to buy today, bye.

We have always had good luck with them until this past visit. We waited almost two hours to have a single tire replaced and were y up sold twice only to have them tell us the single tire couldn’t be found and they would have to replace all four. The price went from 70 dollars to over five hundred. What a waste of time. I almost think they had us «captive» and used the urgency of the moment to get more money out of us. We will be getting our tires elsewhere from now on. So much for our business they lost us from here on out.

My wife went here to get some tires for our car. That all went fine and good but when I got home to review the charge I see a $ 52 line item for tire siping. I asked her why she opted yes for this and she had no idea what I was talking about. The reason is because the Les Schwab guy never asked if she wanted to do that, they just did it and charged for it.
Do yourself a favor and steer clear of these shady people that will take advantage of a customer and make them pay for services they didn’t agree to.
Never again Schwab.

These guys are great. Quick, courteous, and skilled, and all at a reasonable price. I especially like their alignment service. I’ve had two alignments done here, and my car tracks like it’s on rails now.
The one time a minor issue did come up, they worked extra hard to resolve it to my satisfaction, instead of arguing with me about it or implying that I was the one at fault in the situation. Sadly, I’ve found that the latter attitude is increasingly common in the automotive services environment nowadays. These guys show that they clearly appreciate my business instead of acting like they’re doing me a favor by taking my money, as some of the places I’ve dealt with in the past have all too clearly made plain to me. I’ll be back.
News flash for companies wondering why their sales are so bad: the customer is always right, even when he is wrong. If you find that your ego gets in the way of treating people the way you would want to be treated yourself, you might want to examine the idea of doing something else for a living.

NO GO!!! Untrustworthy manager!!! Brake pin was not replaced on my car and another customer whom I met in lobby with same problem. I drove about 2 miles onto i5 when assembly fell apart– manager said it was my cars fault– seriously!!! He finally gave in when he noticed me speaking with other customer with same problem– same mechanic did both brake jobs– hope he’s learnred by now. Go to North Seattle instead. PS– my AAA tow driver has problems with this manager also

I am not the kind of person that gets over dramatic about customer service, or gets angry. But today, I got angry. I went in to this location to ask a few questions about getting my brakes replaced. As I was waiting, the woman in front of me was being helped by a man named Randy, upon looking at the website, I discovered he is the manager. He was being beyond condescending and rude. He actually said to the woman, «I have to go!» And walked out into the shop as she was trying to ask him a few questions. If there was some kind of emergency, I could see this from a manager. But he went out, grabbed a piece of paper that had nothing to do with her car then came back in. Even if that piece of paper was an emergency, a polite «please excuse me for a second.» Would have sufficed.
So comes my turn up to the counter, as I begin asking my questions Randy began speaking to me in the same condescending tone he was using with the woman before me. Telling me he can’t answer any of my basic questions until after an inspection had been done. When I told him they had been inspected, just not at les Schawb and they told me what was wrong, he still refused to answer any of my questions about cost and timing of such a repair. Even when I put it hypothetically «say this is what was wrong with a car, how long would it take to repair and how much would it cost?» He still refused to engage in a conversation with me about it. I looked at him, told him I would be taking my business elsewhere because of the way he had been speaking to me as well as the woman who had been before me in line, turned around and walked out.
I have only ever purchased tires or had any kind of tire or maintenance done at les Schawb in the 12 years I’ve been a car owner. I find it unfortunate that I will need to find somewhere new to go. This is the only les Schawb location that is in a convenient place for me. I also find it disheartening to see so many negative reviews about a manager, and les schwab has clearly done nothing to correct his behavior. This is obviously an ongoing problem and the company doesn’t seem to care.

After going to Les Schwab for 25 years, I will never be going there again. I needed to replace one tire and trusted them to charge a fair price. But as I was waiting, I noticed that Costco had the same exact tire for $ 80 cheaper. They would not match the price. I can understand that their model is to provide good service and offer a ‘value guarantee’ for their tires that include servicing and extended warranty. But in 25 years, I’ve never gotten any value out of those to compensate paying $ 80 more a tire. What really is a ‘value guarantee’ without matching competitor prices? I’ll never be going to Les Schwab again. So long!

Took my car in to get a second opinion on it. At a different auto repair shop I was told originally I needed to change the battery and then later that I needed to change the alternator as well which would cost 3 times as much as the original quote. I brought it to this Les Schwab and didn’t tell them anything about the previous auto repair shops diagnosis. They examined my car for about 5 minutes and then informed me I needed to replace the battery. It was at this point I asked whether the alternator needed to be replaced. They said no. I got a new battery, saved money, and the car has been working fine every since (this happened almost 1 year ago– I wanted to wait to make sure the battery/​alternator problem was really resolved). Thanks so much for your honesty and great service!

I just had a ridiculous experience at Les Schwab. I had a nail in my rear tire, and subsequently, a flat tire. Triple A came and said that I would need a patch on my tire. I drove it down to Les Schwab to get it fixed and they had me wait 1.5 hours just to tell me that I needed FOUR new tires. Excuse me??? They justified it by saying that my Subaru is all wheel drive and the tires need to wear evenly. That is true, but I just got two new front tires three months ago. Of course the wear from three month old tires would not be significantly different from that of a new tire. This isn’t my first flat tire. How in the world would they all need to be replaced??? Obviously I left and took my car to the Subaru dealer, who looked at the tires and said that I would only need ONE new tire to replace the flat one.
Either the mechanic had no idea how to evaluate a tire, or they tried to take advantage of me being a younger female (I think the latter). I really couldn’t believe it. Seriously, don’t go there — very unethical. Subaru agreed that I should report the store to corporate, but since I don’t have a ton of extra time, I’m just going to write this review.

Had a flat. Towed in. Had a huge important day lots of appointments. Called ahead, they said they’d get me on the road ASAP on the phone. Have already waited over an hour and they can’t change one tire in an emergency.

My car had a rattle and you diagnosed the problem and fixed it. I came back to have my alignment checked a day later and it turned out to be within specs. All this service and assistance at no cost to me. This is why I keep coming back. Thank you :)

I gave them a call to ask about there warrenty, they were so friendly and helpful, so i decided to come in. They were so helpful they got to fixing my tire right away and got done with my car in less then 20 min. The wait wasn’t bad, they had coffee and popcorn which was helpful to keep my toddler busy. It was a good experience. I would definitively come back here.

This was the closest LS so I came here to replace my tire, because it blew out while I was on the freeway and my tires are from LS. Their policy of replacing new tires within two years is great. No charge for new tires! Just some small charges for other damages but very affordable! I was really skeptical about coming here because prices for new tires and wheels are outrageous but their policy is great and keeps me on the road!
Waiting for them to fix my tires was also not so bad because they have free wifi, popcorn, coffee, and water. Waiting area was nice and comfortable!

Repaired my flat even though I didn’t buy the tire there. I was sure the tire was not salvageable and their guys went out of their way to save it. I went from frantic over a high tire bill to a free flat repair.
I left impressed and will be back for my next set.