Lake Union Wellness

The place is clean and massage is good. They accept insurance, and my copay each time is less than $ 10. Booking is hard, as they are very busy.
The downside is the one-​hour massage, mine is not really 60 minutes. My therapist came 5 minutes late, and we first talk for a while, and he let me take off some clothes. This makes the whole massage only 45 minutes or so.
I would expect they give me really a one-​hour massage. They have a $ 80 missing appointment fee, but if they come late (like in my case), do they pay me late fee?

Good quality care but they have billing practices that aren’t as good as they should be and aren’t clear enough. I bought a $ 20.00 coupon at the South Lake Union block party for a chiropractic exam, and the exam went great. I didn’t go through with the treatment plan offered due to lack of insurance that would cover it and financial resources. 2 – 3 months later, I received a bill saying I owed them $ 75.00,$ 20.00 of which I had already paid for at the block party (for the coupon). The remaining money was for a treatment that the chiropractor said I wouldn’t be charged for since it was the first one and the first one, according to him was always free. It wasn’t explained at the time that I would be charged if I didn’t go through with the treatment plan offered, in which case I wouldn’t have had that first chiropractic treatment. They handled it well afterwards, but it could have been handled better beforehand, especially since they hadn’t kept good enough payment records that they claimed I hadn’t already paid for the coupon. Again, good quality care, but not good payment/​billing but very good customer service.

I have always been highly skeptical of chiropractic work and so when I hurt my neck and back I was hesitant to get help. However, the severity of my pain finally forced me to walk into Dr. Steffen’s office and I’m so glad I did.
Dr. Steffen helped me understand what was going on with my neck and created a plan to get me feeling better. He wasn’t pushy or salesman like as some chiropractors can be. He worked with me to create a program that fit my budget and time constraints.
I’ve been getting adjustments and massage work for the past 3 weeks and I have to admit it’s really working! I’m so thankful to Lake Union Wellness for their help. I would highly recommend to all my friends and family.

Updating to 3 stars: Lake Union Wellness reached out to apologize and offered to refund/​cover the cost. It was a human error related to scheduling (new patient vs. consultation appointment) and miscommunication on the insurance deductible (chiropractic vs. massage).
The staff could have done a better job in resolving the issue, but Dr. Steffen was professional in taking charge of the situation. The chiropractic and massage appointments themselves were decent.
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tl;dr: This 1-​star review echoes what Brin L said earlier in March 2015. The staff will assure you your visit will be covered, but in fact, does not do the due diligence to verify until after the fact. This is a very disingenuous business practice. I hope you can avoid my mistake of going for a «consultation» visit only to find out you have to pay $ 240 afterwards.
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Wanting to alleviate my neck and shoulder pain, I scheduled a consultation appointment with Lake Union Wellness. Over the phone, the staff asked for my insurance info and assured me that my consultation will be covered. At the appointment, Dr. Steffen quickly directed me to a series of X-​Ray tests without mentioning any costs that are covered or not covered by my insurance. Afterwards, he recommended me to go through a $ 1200+ treatment course that is partially covered by my insurance.
Given I will be traveling abroad for two weeks (and the high cost), I kindly postponed the treatment. He went on to suggest getting a massage which my insurance will cover 80% of it ($ 60 down to $ 12). Thinking it’d only cost me $ 12, I gullibly accepted the massage appointment.
A month later, I got a $ 60 bill for the massage. I called the office and she mentioned how my insurance does not cover its cost. I did not want to make a fuss at the time, and regrettably paid the full $ 60 over the phone, thinking this will be the end of it.
Two weeks after, I received a $ 240 bill for the consultation visit. I called the office again, and got to a point where the staff confirmed that:
«Your appointment was scheduled on August 20, but your insurance was verified on August 21.»
I asked if I should have even came to the appointment, and the staff told me I should have came after the insurance was verified. This is coming from the same office that scheduled the appointment for me. First, they told me my visit will be covered. Next, they told me I shouldn’t have came. I was disingenuously lied to and from reading the other negative reviews, I wasn’t the first.

Dr. Mary Klimek and Justin Figiel are excellent. Dr. Mary explained the process very thourghly and i couldnt be happuer with the results. My back felt better immediately. Justin did a great deep tissue massage too. Go see them both!

I’m a new patient and extremely happy so far with the on boarding process. There was a miscommunication with the type of service I wanted (chiropractic versus massage) and Dr. Drake & Ashley Taylor were right on it to make things right. Great and speedy customer service! Cannot wait to continue my experience at Lake Union Wellness. Highly recommend their great staff.

Dr. Mary Klimek is unbelievable! I will be honest and very blunt, I was deathly scared of the whole chiropractic thing and upon visiting this office I was relieved of all my concern. Dr. Klimek is the only doctor you should ever be treated by because of her approach and the way she listens to you. ***Spoiler Alert– she and the rest of the staff there actually want you to get better and not just take your money like some of other reviewers have alluded to!
This doctor wasn’t pushy, and she answered all of my questions-​even the ridiculous ones. People (including me) thought chiropractic care is about cracking backs and getting a bunch of massages and that’s it. On the contrary, after being thoroughly educated by Dr. Mary Klimek, she made me feel at ease and removed the DaVinci code of wellness for me.
Since attending Lake Union Wellness, I am always greeted with a friendly smile by Lillian in the front desk and by one of their chiropractic assistants Julia who is an absolute professional and always accommodating!
I have been in numerous car accidents, worked for years in an office building and have always avoided going to see a chiropractor because I was nervous and all of the stories I heard. Dr. Klimek (or Dr. K as her team affectionately refers to her as) has made me feel better through her treatments and really removed my pain-​she has shown a stubborn goat like myself that chiropractic care is effective if you follow through with your treatment plan and exercises.
Having said all of that, if you are afraid of chiropractic care or are even curious just to get your questions answered and want to dramatically improve your health, by all means go and see Dr. Klimek and the rest of her staff! You will never regret the day you walked into this stellar establishment!
Thank you Team Lake Union Wellness!

I go to Lake Union Wellness at least once a month for therapeutic message. I recently started to see Jerome Herring. If you are looking for deep tissue work, he is your man. I have a lot of back issues as a result of my job, (as so many people do these days). I have tried several other massage therapists around town. I find LUW to be the most effective, and least expensive. Note that this is not a spa, but the facility is always very clean and professional. You can make your massage appointments online now, which is a huge plus. Many thanks to Jerome and the rest of the LUW team!

Hands down the best place in Seattle for chiropractic and massage! The staff is super friendly and everyone is very knowledgeable. I always feel taken care of when I come here. I won’t be going anywhere else!

I started seeing Dr. Steffen because I had constant pain behind my right shoulder blade from sitting at a desk all day. I wasn’t sure of chiropractic would help, but after an X-​ray and explanation about what was happening with my posture, I started going in a couple times a week. The staff was always super friendly and the wait is non-​existent, as the doctors give you exercises to do when you first arrive. After just a few weeks I was already noticing my pain was fading, as I was becoming more aware of my posture and how my bone structure is aligned. I’ve already recommended LUW to multiple friends and family, not only for chiropractic, but massage as well. They also have fun yearly activities and are active in the SLU community. Their staff quite good looking as well. A+ :)

Since my previous massage therapist (Gordon) left LUW I was set up with Jerome Herring. This guy really knows his stuff! I’m very happy with my monthly deep tissue work — it greatly helps alleviate pain from a sit-​down job I have and it keeps me aware of my shoulder and back tension. Jerome is not only a talented and knowledgeable therapist but also a great person to talk to. Very professional. I always leave those sessions in a great mood.

The staff is very friendly and there systems are technologically advanced. It does feel like many Chiropractic places that you are being herded through like an animal. I specifically told them I have severe TMJ and I couldn’t do some of the traction exercises because of it. They had me do it anyways because it wasn’t communicated to the front desk person. There is absolutely no privacy which didn’t appeal to me. Every adjustment happens right out in front of all the other patients. Not for me but decent doctors.

I work at Amazon and have come to this office regularly over the last year. That’s saying a lot considering I’ve been a skeptic of chiropractic treatment for years after 3 bad experiences in the Bay Area. I entered a 30-​visit program with Dr. Klimek and she’s outstanding. She was upfront about costs and expectations. She has been able to adjust my back regularly and with great results. She even addressed issues I had with my knees at one point. I see Justin for massage at LUW and he is absolutely amazing. If you are looking for a straight relaxation massage go to Vida Spa or elsewhere. If you want a legit, therapeutic, ‘work out your knots/​kinks’ massage — this is the place and person you want to go see.
Everyone from Dr. Steffen to the front desk staff is courteous, accommodating, and professional. Highly recommend giving them a shot.

I came here for a chiropractic check up and my visit was pretty efficient and useful. The facility is pretty clean and the front desk people were really nice. My chiropractor was very friendly and nice and seemed to genuinely care about any back/​neck discomfort. I’m excited to see how my massage appointment will turn out next week. I’ve heard really great things about their massage services. I’ll keep you posted about my visit really soon. Stay tuned!

Well, now that I’ve switched massage providers to Jerome (who gives a great deep tissue massage and nerds out about anatomy and gardening with me) I have to up my review by a couple of stars. It’s a nice clinic, but I’d follow Jerome anywhere :)

The staff is so friendly and are always trying to be as accommodating as possible. I have been going here for 3 weeks now, and have Antoinette Fusco as my massage therapist. She is amazing, always asking me where I’d like to focus on, discussing why things in my neck/​shoulders hurt and what I can do to prevent that, and keeping each session tailored to current needs, not just a regimen she’s repeating. I am so happy I came here to begin with!

After trying out so many massage therapist around town, I’m quite confident to say that Reiko is probably one of the best therapist available in the downtown proximity. The problem is: the front desk and office staff at this place is just so very rude, inconsiderate and unprofessional! I don’t even want to go into details on all the horrible encounters I had with them, but the result is they caused so much trouble and stress that a wonderful massage cannot reverse. There’s certain morale behind opening a business promoting health and wellness, and it shouldn’t be all about money.

Last Friday was my first visit to Lake Union Wellness. I have to say the staff were all friendly, outgoing, and very helpful. Dr. Mary went above and beyond to understand what was going on, diagnose me, and set me up with a treatment plan.
Thanks!

I’d sooner get run over by a bus. I had a masseuse that smelled like booze and fell asleep massaging my hair.
The receptionist claimed she checked my insurance coverage as a free service after it came back that nothing was covered (calling it «a little mistake.») She also told me the doctor didn’t charge for chiropractic service, which included a 60-​second adjustment he said was $ 10. When I called out that comp was trivial, considering what I’m spending, she said «would you rather I charge you?»
I initially went in with a groupon for massage, you sit through the chiropractic spiel about how you need to stand taller, no big deal. But then I actually had back problems, and that’s where they earned this rating. Immediately the focus was on charging up as many things as possible. On good faith I had 2 massages, but charging full price for a late cancellation was the last straw. I was willing to pay for the first despite the fact they were confident insurance covered it.
Typical sleezy chiropractor story here, run by husband and wife scam team. Proceed with caution.

After a car wreck in January 2011, I was in desperate need of a massage therapist, but I couldn’t afford to miss work, so the massage therapist needed to be available after 5pm on weekdays, so I could schedule frequent appointments without taking time off and they needed to accept my PIP insurance. I feel fortunate to have found Hannah at Lake Union Wellness.
For nearly eleven months until I moved out of state, I scheduled appointments at LUW as needed. Before every appointment, Hannah would take the time to discuss any pain or discomfort I was having or any progress that may have been made. She was excellent at focusing in on my injury (neck and back) and suggesting stretches and tips such as posture for further healing.
Though I still have a ways to go before I’m feeling 100%, I really don’t know how I would have survived after my injury had it not been for Lake Union Wellness and Hannah’s massage therapy. They’re pros!