Illustrated Salon Spa

I was looking for a stylist to do my hair for a wedding the next day and my girlfriend referred me to Jennie. Being that it was last minute, I wasn’t sure if I’d even be able to get in! I called the salon around lunch, but no one answered, so I left a message and Jennie promptly returned my call after lunch. She was so sweet and squeezed me in for that Saturday appointment.
I was stuck in traffic and got lost finding the salon, so was late for my appointment. I was afraid my appointment might be canceled since I was the last client, but Jennie patiently waited for me. I really appreciated that!
When I finally arrived, I noticed how cute and clean the salon was. The interior design was very cozy and welcoming. Jennie began working on my hair immediately and we happily chatted while she twisted my hair in a classy up-​do. She did a great job! I loved my hair that night! Even though I was the last client, she was so patient and kind, never rushed me at all. I’m really glad I came here and really appreciate all the accommodations she made (squeezing me in & staying late). That’s what I call great customer service! I will definitely be back again. Thanks for everything, Jennie!!!

I’ve been going to Jennie since they opened and really appreciate the quality of styling, coloring capabilities and the relaxed atmosphere. Jennie factors in your style, preferences and job environment when determining the cut. I appreciate her professionalism and the enthusiasm with which she and her husband Bruce run the shop.

I was excited to try this local salon for a lip wax instead of my usual trip to French Nails in shoreline. The wax seemed weird when I got it and I awoke the next day with raw red spots that have now scabbed and look awful. I went in the next day to show the redness to Jennie who told me I must be allergic! (No offer of refund) I get waxes monthly and am not allergic. Very sad, there was a problem with the wax and the receptionist and stylist did not know how to handle a complaint. How about, «I’m sorry, would you like a refund?»

It was a Saturday morning in early fall, and I decided I wanted bangs. Needing help in finding a salon that could handle this most spontaneous of decisions, I turned to Unilocal.
I called Illustrated after reviewing their Unilocal ratings and Jennie got me in that afternoon. She was normally quite pricey for what I’m used to paying ($ 65 cut) but I had purchased a deal ($ 45 for $ 65) so that took the edge off a bit.
After having my hair cut by Jennie, however, I would gladly pay the $ 65 to have it cut by her again! I have painfully thin hair– I swear I only have like ten hairs on my head– but Jennie made it look like I had millions of them! And they moved around flirtatiously when I moved my head from side to side! She also did a FABULOUS job on the bangs– and offered to trim them anytime FOR FREE.
I am so happy with this cut, I will definitely go back to her and highly recommend her skillful snipping to everyone I know.

This salon is great! Conveniently located in Greenlake– it’s a cozy salon that does mani/pedi’s and great color, haircuts, keratin treatments. Jennie in particular is awesome. She is precise, takes time to listen to what you want and has very skillful hands. I won’t go anywhere else! Jennie is great!

I bought 3 facials for $ 99 on Groupon at Illustrated. I had two different estheticians for the three facials and both were wonderful and each lasted over an hour (which is awesome for $ 33). I dealt with the owners at the desk for each visit and they were very nice and accommodating. I had no problem getting appointments for the times that I needed them and none were changed or cancelled. It’s also across from Green Lake so I was able to take my dog around the lake right after.

Worst spa ever. Do NOT go there. Owner is rude and lies. Told me they would honor my gift expired certificate, but then forced me to pay the full balance when I left.

UGH! I am so annoyed at this place. First, let me start by saying that my stylist, Jennie was AWESOME! She is talented, nice, and very easy to talk to. If this Unilocal review was for her and the haircut I got, I would give her FIVE STARS. Unfortunately, Jennie alone cannot save this sucky place.
I bought a voucher from Amazon local and made my appointment. With limited hours for appointments (for convenience sake, minus one star), I planned on my Saturday appointment. As I was driving there, I was struck by another vehicle. I wasn’t able to get to the appointment.
I called on Monday to explain what had happened and was told that there are no exceptions to the cancellation policy and since I «no showed,» I could no longer get the deal that I had bought (the voucher would still be good for the amount I paid, I just don’t get all the services that I was awarded in buying the voucher). I felt there should have been some exception made (I could have provided medical documentation or the car repair bills to back up my story if they were skeptical), but alas, there wasn’t. Minus one star.
I get to the location and they made me wait over half an hour for my appointment. Now, if you are going to have a rigid policy on punctuality and attendance, I think that should go both ways. I would have liked for them to accept the voucher, or even apologize for the wait, but the guy behind the counter didn’t do any of that. They just said, «take a seat and she’ll be right with you.» And that was that. So for the wait, minus one star.
That puts us at two stars. Like I said, I really like Jennie, so if I was desperate for a haircut, I might come back, but it isn’t my first choice and I definitely will not be a regular. Bummer, because Jennie is so good, but it is just too much hassle.

Love Jenny!
I have long, fine hair that most stylists have a hard time cutting to create body & movement. Jenny did a great job of listening to my preferences, but made a few changes (I told her I was open to suggestions) that were exactly what my hair needed. (This one awkward area where my hair always flips out funny and looks heavy — she fixed it!) She was meticulous and paid attention to detail, but it didn’t take her forever.
I took my boyfriend’s son back a few weeks later — he has super thick hair and she did a great job of thinning it out and taming it.
Also, for a person who isn’t a big fan of small talk, I really enjoyed chatting with her. And it was a nice, light cheery space.
I had a Groupon when I went, but her regular price seems fair compared to most places in Seattle.
My first cut with her was back in December, I can’t wait to go back next week on my birthday for another cut!

LOVE LOVE LOVE Jenny!!!
I bought a living social voucher for a deep conditioning and a hair cut. Normally I feel like services through a discount website can be hurried and not so great. Not here.
I called on a Tuesday and they were able to get me in on a Thursday evening after work. The only reason for not giving it 5 stars was that I got a call on Thursday morning telling me that the person that was going to do it was out and they needed to change the apt. I was going out of town the next morning so I wasn’t able to go the next day. They suggested 2 hours earlier which didn’t work due to work. Then he said he would call me back and they fit me in at 5:30. I left work a bit early so I got there about 5:05 which I thought would be better. I ended up waiting until right at 5:30 but it was worth it. I was the only person there which was a bit odd but I didn’t really mind.
I have SUPER THICK really long hair. Jenny did the best hair cut ever and in record time. Normally people cut and re-​cut and cut some more. The deep conditioning was amazing plus a really great shampoo.
I left in just about 1 hour and 15 minutes which was also great. My service didn’t feel rushed at all but also didn’t drag on. I will be back!

I got a hair cut from Mandy. I have curly hair so I was a bit nervous. but she did exactly what I wanted! :) super happy.

Won’t be coming back here. I used my trusty Unilocal App to find this place for a quick wax while visiting for a wedding. Unfortunately was pretty disappointed. My esthetician was sweet enough, making small talk but was very young and fresh out of beauty school. She used strips and it took at least 4 ‘hesitated passes’ for one underarm. Then the tweezers came out for a ‘clean up’ that felt more torture on my already inflamed skin. I regularly get waxed with hard wax at home so 4 swipes was barely tolerable.
After the super hot wax burned me, my esthetician did apologize profusely and appeared a bit nervous. Maybe that set the course for the already newbie waxer. The price tag for this service of $ 26 plus tip made this experience hard to swallow. At any rate, I’ll be sure to get my services done before I travel next time or use a word of mouth reference in town.
On a nice note, the salon is located right across the street from Green Lake in a cute neighborhood. Décor inside is cute, professional, and clean.

I bought a deal online for waxing. I decided to get my 2^nd Brazilian ever since I was going to FL for a beach vacation. The times I could book were very limited because the said only one girl does it.
The girl was very kind and she took me back early.
However, she did not do a good job. I am not hairy, but technically it was not a true Brazilian, she did not go all the way back. She also did not pay attention to detail at all!!! There were hairs left in places when it should have all been gone. And because she did not go back over it, the hair grew back in quickly. It was regrowing before my trip because I could not get an appt closer to my trip to do her limited work schedule.
I was very disappointed. A Brazilian needs to be very precise!

I followed my stylist here, and then found out he left after making an appt with him and getting someone else when I showed up. I liked her, made another appt with her, and when I showed up got the owner.
I really don’t like making an appt with someone and not be told I won’t get them when I make the appt. On top of that, no apology or explanation when I show up. I will not be going back!

You know you’ve got a great haircut when it still looks good after three months! I have been going to Jennie (owner) for a couple of years now — she is meticulous and I consistently walk out with a great style. At this point I don’t need to give much guidance — I trust her enough to just let her do what she thinks looks best for me and have not been disappointed.
Appointments are usually available a week out and parking is ample and free in the garage, even on a sunny day when the lake is packed. Beware, if you go in the evening the smell of wood burning pizzas next door can be torture if you are hungry.

Had a great mani/​pedi from Janet recently. Bonus foot massage was sooooo nice. Thank you. I’m only giving 3 starts because I also had a not so great experience back in Dec. 2010. Things greatly improved on this last visit.

HAIR GOOD, OWNER SERVICE POOR, MANI/​PEDI POOR…
I’m really hesitant to write this review but I figured I should share my experience. I came in here with my Groupon coupon and had made a reservation for 2 for a spa day with my mother. I explicitly asked the person on the phone if we could do everything together at the same time when I made my appointment and he said yes (I think it was a he).
Today my mom and I came in excited to spend some time together on time for our 11AM appointment. A Vietnamese gentleman at the front desk greeted us and I assume he is the owner. He acknowledged our appointments and we waited. Then they called my mom to start her manicure, started another random lady on her pedicure and I was asked to go do my blow-​out and style… hmm…is that what they think «doing everything together means»???
Anyway after much dispute, I was really turned off by the owner trying to make excuses and stating it was a mis-​communication versus just apologizing for their mistake.
40 min later we got to do everything together and to be honest the blond hair stylist saved the whole outlook of service in this salon. She was very apologetic even up until we left and she did awesome work on my hair. The blow out, style, massage, information, and product usage were all great. My hair feels moisturized with lots of body! I got compliments on it during the day. My moms was good also, so we were both happy with that part.
On to manis/pedis…the chairs for the pedis are really nice, the massaging is a decent length and the process is good, but my cuticle on one of my fingers was cut too deep and I bled (she didn’t say anything). Also, the nail polish wasn’t of very high quality and both my mom’s and mine already chipped. The two ladies doing nails also told us it was dry and ready to go even though they had no hand dryers for some odd reason and both of us got nicks within the first like 2 min of leaving the salon even though we were extremely careful. It was a pretty disappointing experience.
The reason why I was hesitant to write this review is because besides the owner, everyone was super super nice and really friendly, but I think people should know what happened especially if they have a Groupon Coupon.

If you want to look AND feel fresh, happy, and beautiful… Illustrated is the place to go. Illustrated serves up its customers with everything from cuts and colors to manicures and pedicures! The space is gorgeous and clean… with an excellent view of Green Lake (which, BTW, is right across the street).
Everyone there is nice, friendly, and professional. I always go in for a cut with Jenny. I have tried going to cut my hair at Great Clips and such to save money, but I had bad experiences there. A cut at Illustrated may be a bit more expensive, but it’s worth avoiding a butchering anywhere else. Jenny is so sweet, nice, and a true perfectionist. She is meticulous about giving you the perfect layers. and it pays off. She’s willing to work with you on whatever style you want and has ideas when you’re feeling indecisive. They also use the best products on your hair-​all Bumble and Bumble and Aveda (which they also sell in house) When you leave, you not only get a hair cut that is pretty and easy to take care of, but you leave having your hair feel completely clean, healthy, and smelling fantastic!
Try it out. You will not be disappointed!

I’ve been battling my hair my entire life. It’s fine, thin, and generally doesn’t want to do anything besides hang there limply in oily clumps. Most hair stylists I’ve gone to have worked against its natural qualities, trying to use the power of products and hair dryers to make it something it’s not.
Then, magically, I found Jennie at Illustrated Salon and she someone managed to make me love my hair. She immediately knew what would work for my hair and face shape and worked with the natural qualities of my hair instead of against them. Every time I go I leave feeling fabulous.
Also, they sell Prive products which I would highly recommend to anyone with fine/​thin hair.

I’d never had a facial before, but after finding a great deal on Groupon for the Renewal Facial at Illustrated Salon Spa, I decided it was time to change that. SO happy I did.
The Renewal Facial is 60 minutes, and it was definitely very blissful. Catalina was super sweet, and she definitely made a facial-​virgin feel comfortable. She asked me lots of questions about my skin and skin regimes, and just generally put me at ease. She also asked if there was anything I wanted to work on in particular. Finding out I had been carrying a lot of stress in my face, she spent extra time on the facial massage, and it definitely made a difference. She was also really receptive to the fact that I was there for relaxation and not conversation, and that’s something I can appreciate.
I didn’t especially love the little room where the facial took place. It was right off the hair salon, and although they were playing some «spa» music, I could still hear what was going on outside, and that was somewhat distracting. Also, the music skipped every 3 minutes or so — also distracting. And annoying.
Overall, this was a great experience, especially when I noticed how amazing my skin looked a few days later. Really, my skin was glowing in a way it hasn’t in a long time. And the facial massage was an incredible stress-​reliever. Props to Catalina!