Holy Smoke

This smoke shop is a must visit relic for any glass hound. They have a great assortment of interesting and rare functional glass art. Big names in the industry are hidden, bring money!

I went here the other day to pick up a downstem for my bong. The guy who helped me was awesome and got me exactly what I needed. The shop is a bit cluttered but that also means that there is a ton of pieces and options. The price wasn’t bad and the service was great. I’ll be back if I need any more repairs.

I am a huge Amazon junkie and usually buy everything online. But the customer service here is some of the best I’ve received from any type of business. Everyone is always so friendly, kind and helpful I always choose to come in for those reasons. Also I usually buy kratom or salvia the products are always fresh and high grade will continue to make this my shop of choice in all of Seattle. They have great prices in with the kratom they will meet your prices if you find it cheaper online

This is a quirky awesome little head shop, and more, I have never had anything but great service and good advice. I love stopping by just to say hello on my way to work or coming home. Great products, good deals (seriously). Go buy a volcano vape, do it, you know you want one.

I don’t know what his name was. Dark haired, twitchy, creepy. My girlfriend and I went in to buy a grinder. We bought one for $ 39 dollars. To figure out the tax, he did some long hand multiplication on a newspaper. He charged us $ 97 dollars. We found it on our statement and went back to get it straightened out. He flat out called her a liar, and have her $ 60 dollars out of the cash register. He was a complete ass to her. The place is really dirty and cluttered, and looks like a dealer’s den. We will never go back there.

I moved from CA to WA five years ago and just recently moved back to the dreaded CA. When I moved to Seattle I felt a little lost, but then I found Holy Smoke and Marco. After our constant debates, he quickly became my best friend in Seattle. He gave great deals and great advice. Not only about the product, but about life. He deserves a lot more credit than he gets. For those of you who can’t handle true honestly then I suggest you take your business elsewhere, because I’m sure you will be walking out of there empty handed feeling like a fool.

They put a hole in this amazing whiskey bottle for me, and now… I shall use it. Thank you guys!

I was initially very pleased with this shop, very quickly becoming a regular there. However its definitely gone downhill and I don’t think I’ll be returning again. The staff can be very unprofessional, seen doing whippets behind the counter (yes, seriously). The guy supervising the younger employees will often be calling them stupid, pointing out their mistakes. I guess it gets the job done, but really makes for an awkward atmosphere. The friends of the younger employees will often be just hanging around inside the shop, filling up the small amount of walking space.
Then a few weeks ago i came in and dropped $ 50 on a vape pen that they were talking up hard, the guy was claiming they use it regularly and it’s more or less their go-​to piece. Anyway it was basically dead on arrival. the metal inside wasnt connecting properly. I brought it back and I was just hoping maybe to get a replacement part or something considering I had only just purchased it. They gave me a really hard time, were getting very defensive, acting as though I were trying to pull one over on them. I had to stand their and demonstrate in about 15 different ways how the pen was broken. They kept mixing up my part for a fresh part to demonstrate that it «was working».
An employee who was more familiar with me came over and let the guy know I was a regular there (which I appreciated, but honestly not sure why this should matter, I guess I wouldv’e just been out $ 50 bucks if I weren’t). They ended up replacing the broken part, however the replacement lasted under a day before suffering the same fate. In case anyone is wondering, it’s the ‘All About Dabs’ pen that comes in the dark case, I wouldn’t recommend purchasing it.
After all this they had the nerve to request I ‘give them a good Unilocal review or something for their trouble’. So here is something.

If you are looking to buy a quality piece of glass, a dugout, chillum, any type of rolling paper you can imagine, this is the place. If you are visiting Seattle, and in the downtown area, you’ll find that most of the head-​shops down there sell overpriced novelty items at unreasonable prices. The owner is helpful, and friendly and not at all pushy, or high pressure. Thier price range goes from low single wall glass pieces, to high end vaporizers and local crafted heavy glass pieces. You will get what you pay for, and that is fair. I don’t go anywhere else.

I saw the owner out front looking strung out yelling obscenities to a guy with a little girl on his shoulders! I used to think the staff was chill… but after seeing that I wouldn’t contribute money to whatever’s going down at that place. Not cool.

Got a new PAX vape here.
The staff was very friendly and nice and the selection of vape tools is top flight!
I would go again and recommend friends.

Going here today has put a damper on my entire day. And it’s Seahawks playoff day, so I should be generally ecstatic. My boyfriend is outside right now hacking up the Christmas tree to burn off steam; our visit to Holy Smoke today left us both very angry.
My boyfriend purchased a vaporizer for me for Christmas. He spent at least twenty minutes talking to one of the employees, who recommended a Ploom. It says «tobacco» on the outside, but the employee told my boyfriend he could use it for cannibus. We tried it a few times and it didn’t work at all. So we went in today, and from the get-​go the employee, Marco, was a total jerk about it. Not only did he insult his co-​worker and his employer – «you should never trust what a 20-​year old says,» implying that his co-​worker doesn’t know anything about the product and that his employer isn’t capable of hiring competent employees – he also ended up calling us «simple-​minded» because we trusted the advice of the employee when purchasing this product. But are we wrong to think that people who work in a store are supposed to know more about the product than we are?
I really can’t think of a worse customer service experience. It really was awful. We went in there with an innocent question about how to work this product and were immediately insulted. He also acted like the $ 70 my boyfriend spent on this was nothing, «That’s not a lot of money to me,» Marco said – he told us there would be no refund or exchange, so it’s essentially like flushing seventy bucks down the toilet. Again, I feel this is insulting to both us and to his employer: not only is he assuming we are okay just throwing our money away, he’s also implying that his employer stocks inferior products, that $ 70 wouldn’t be enough to get something decent.
I’m not sure what’s up with this guy, or why his employer doesn’t fire him, but he clearly doesn’t have any kind of conscience or really seem to care if he makes people feel bad. People like that have negative energy that is contagious – we left feeling like the whole world is terrible. We got over that, but I just wouldn’t recommend anyone shop here. There are better places where the employees treat you with regular human decency.
I don’t know what kind of reach Unilocal has, but in addition to writing this review, I will definitely be telling everyone I know not to shop here. I’ve heard the owner is a nice guy, so I feel kind of bad about that, but he should also know that at least one of his employees is extremely rude to customers. That’s just not good business.
I’d also like to add, especially if the owner is reading this, that buying products for smoking weed can be a vulnerable position to be in. Now that it’s legal, it seems like these businesses would step up and help people like us who weren’t too involved in it prior to legalization. I can’t smoke due to chronic lung issues. The weed helps me feel better health-​wise, and a vaporizer is the only way to go for me. So, it would be nice if when going into this kind of business we could feel supported rather than made to feel like idiots because our lives don’t revolve around smoking weed, and therefore we don’t know too much about the products.

I love this place, going in here is like going into a candy store for anyone who likes glass work. Every time I walk by the store I have to go in even if I can’t buy anything. The staff is fun and I like to stop in just to chat.
The two e-​cigs that I’ve bought from this place both work wonderfully and i always get the rechargers for it here also. The natural pain killer they have, kratom, is really nice and hard to get anywhere else!

Wow just read Lauren b comment from a few months ago and it sounds almost identical to what happened to me! I went in looking for a vaporizer and got the 50 $ version, even though he tried to talk me into the 300 $ vape, his name was Marco. I took it home and guess what? No heat nothing. Completely non working. I returned it the next day and he points to the sign that says no refunds. I start to get a little annoyed bc it’s obviously unused. He then tells me it’s cheap and made in China what did I expect? How about selling merchandise that works? Scammers! He finally agrees to let me exchange it for another one of the same brand. I get this one home and it turns on then craps out. Like the wiring is bad. Yes it was only 50 $ but you would at least expect it to idk work?
The next day I take it back and guess who’s there Marco with his stuck up self. I ask for a refund and he acts super rude like how dare I bother him. Mind you this is my 3^rd visit in 3 days. He tells me he won’t refund my money, so I tell him that’s fine I’ll call my credit card company and dispute the charges: so that what I did. I got my money refunded from chase and got to keep a broken vaporizer.
This place LACKS any kind of good customer service. I have read so many complaints about this same vape scam it’s sick. I’m thinking of calling jesse jones!
Stay away unless you like being ripped off

Previously I only gave holy smoke 2 stars because I was quite indifferent with them base on their customer service.
However, I am coming back with a 5 after my arduous experience of purchasing a hookah. Granted they do not have a massive hookah selection but I managed to find one that I liked and decided to purchase it on a whim. Anthony was helping me out with this purchase and he dug around the boxes and made sure we found a good case for it as well as threw in some extra goodies. He also made sure all of the pieces were there and made sure to give my doggie some yummy snacks while waiting.
Once I got home I realized that some of the pieces were not fitting correctly so called them up just to make sure if they were still open (which they weren’t since it was almost 1) but they still hung around to help me out!
I hustled back meeting up with Anthony and some other co workers (I wish I knew their names since they were so helpful!) who Frankensteined me a new hookah and gave me the new «valley bowl for maximum flavor experience» for all my trouble!
Lo and behold, when I got back I home I set and it up and was a bit unsettled with my frankenhookah (looked really gaudy) and decided to sleep on it. The next morning I returned and explained to them how we all pieced to together this hookah last minute and came up with behemoth. They completely understood my situation (plus the person who was helping me out was also witness of the events previous day) and just ensured he wanted to make sure I was happy with my purchase. He ended up finding the perfect bottom piece (same shape different color) which I was completely in love it!
In the end, I got a hookah I was completely in love with after initially leaving one I just liked.
Holy Smoke just earned them a very loyal customer.

This is my favorite smoke shop around. They have the best selection of rolling papers in seattle, and some of the best glassware around too.
It is a bit pricey, but if you want something that’s well made, and will last you, come here.

Not worth going to if you aren’t a regular.
If you are a regular, you will have a great experience.
If you aren’t, the staff is rude (I was just accused of lying about how much change I should have been given, after the attendant failed to do proper math), they will ignore you if a regular walks in (quote: «This guy comes in all the time, I’m going to help him” – during the process of ringing me up!), and, to top it all off, after agreeing to come waive 30cents because I didn’t have coins, decided that I should be charged it for for «creating drama» by asking for my correct change.
I hate to leave a poor review because Joseph is a great guy, but the other staff is terrible. Not worth coming to, on the off chance you meet someone other than Joseph. Particularly don’t make a purchase if the gentleman with red hair is working.
There are other smoke shops on the hill. Take your patronage there.

Brief version:
I have never had a more horrible customer service (or even interpersonal) interaction in my entire life. Never ever, bar none. I saw one like it on Jerry Springer, though! Happily I don’t smoke so I have no reason to frequent this store, but I will never, ever buy gifts for friends here again, and recommend you save your money for people who are not huge jerks and crooks. (And I am not a Unilocaler who complains about everything — check out my ratings, I love most places and I always try to be fair.) Deets below.
Long version:
Recently visited this local tobacconist to purchase an herbal vaporizer as a gift for a friend. I had decided I would be willing to spend around $ 70, and as a nonsmoker myself, asked the salesperson (later identified as the manager) to recommend something in that price range. What should have been a simple transaction quickly turned into a weird peer pressure session, where the guy tried his damnedest to convince me to buy items priced upwards of $ 200. (Which to me is like, yeah right!) He was incredibly pushy and I should have just left, but I wanted to support a local business so I stuck to my guns and bought the most moderately priced option for $ 70 (which he said normally sells for $ 100). This interaction was a little tense because I don’t like aggressive salespeople, and the store was sort of dusty and creepy, but whatever.
I presented this item to my friend later that same day, and it turned out the vaporizer was BROKEN from the first moment (the heating element did not work)! (If ONLY I had read the Unilocal reviews… apparently this exact same thing happened to another Unilocaler one year ago.) Well, whatever, sometimes items are duds. I wasn’t thrilled to have to return and deal with the service there again, but I figured they would be happy to do an exchange.
Boy was I ever wrong!!! The guy who works there with the nasty cigar in his mouth (I think his name might be Marco) was working when I returned, and not only did he refuse to do an exchange or refund (they apparently have a sign that they do not offer these, although c’mon, what kind of charlatan sells a broken product and refuses to take it back???), he was a complete and utter JERK about it. I mean, I have never, ever, ever, met someone so rude, and evidently so happy to be confrontational. I wish I had videotaped it, it would become a youtube sensation, maybe with a title like Absurdly Rude Salesperson Provokes Customer to Tears, or something like that.
He rudely sassed me with the following nonsense:
1. I should never have bought this item in the first place because it’s an import from China… (I guess he also told the other Unilocaler that one year ago…) — WOW, way to be racist and also not support the products you sell
2. It probably worked when it left the store and my friend just broke it. — Umm not only is that rude and insulting, but why would anyone do that and try to return the very next day??? Like yes, that could happen, but I’ve worked lots of customer service jobs and you don’t accuse the customer of that.
3. I should have bought a more expensive product because of course this one could be broken. — What???
etcetcetc
Anyway, he chewed me out until I basically started crying and THEN he told me actually the manager could maybe give me a refund… so he wasted my time and called me a liar and a cheap person for no reason.
The manager did call me the next day and when I returned to the store he spent 20 minutes trying to convince me to take an exchange instead. When I repeatedly asked can I please just have my money back, he finally acquiesced, although I was only able to get a partial ($ 50) refund because I did not have the tube part with me (I didn’t know if that part could be returned since my friend put their mouth on it when they were trying to use it). That was fine though, I felt lucky to get out with any of my money. I wonder how many times they have pulled scams like that?
The manager was nice to me on the third day although again super stubborn and moneygrubbing, and his insistence on defending his horrible employee means I will never ever return and hope none of you make the mistake of doing so, either. Sheesh!

The man who works here that always has a cigar in his mouth is very unpleasant.

As an aging pot head I’ve been to my fair share smoke shops and this is one of the very best.
Good prices that can turn pretty pricy quickly for those aficionados of pipes I guess. Me, I prefer to appreciate what goes in the pipes! Great selection at affordable prices in all ranges
The customer service is outstanding each and every time I’ve been there.