Hertz Rent A Car

The worst place to rent a car. My car was involved in an accident and they approved Hertz in Burien for a rental. It was set up in a direct bill from my insurance. I thought my worries were over but was greatly mistaken. They hit my credit card after it was returned over a week for hidden fees like taxes. They didn’t contact me but used my bank card in which threw off other personal transactions with that account. I informed Mike the manager and he told me it would take weeks before I’m credited back the amount they unauthorized from my bank card. Please don’t trust them with your bank card because they will use it without your authorization because they need a credit card to be on file. I will never use their services again.

I am such a lazy person so having to write this review was painful but my experience with Hertz was worse. I need to fly to Seattle every weekends and have always booked with Enterprise. Never had any problems with them but they were booked that certain weekends. The staff at Hertz was very unprofessional and then they gave me the wrong car. They made me felt like it was my fault. As a frequent traveler, I highly recommend to my fellow travelers to avoid this company.

I rented a car while mine was in the shop. Before I returned the car, I called to see what my total bill would be since they didn’t send me one. Turned out to be twice as much as I had expected. I told them I didn’t want insurance through them because I already was covered through my own car insurance company. They added it on anyways putting me out $ 754…Tried talking to the sales guys in the office over the phone about my concern but they didn’t seem to care and refused to explain why they added it on when I didn’t want it! Scam company. Never renting from them again!

This is for the Seattle Airport Hertz at the rental car facility.
I have to rent from Hertz because of company policy. I’ve now traveled four times for business at my current company (four months) and used Hertz and only one time has my name been on the Gold board (two of three were to this Hertz location in Seattle with my car being ready only one time of the three). Putting it simply, this completely sucks and is unacceptable. Prior to the company I work for now, I used National for many years and never had to wait a single time for a car (we’re talking literally hundreds of trips all over the U.S.). Now that I’m forced to use Hertz, I have to waste time and go into the Gold booth to tell them my name is not on the board. Don’t offer your gold preferred (or whatever it’s called) service if you’re not prepared to honor it Hertz!
On top of the crappy customer service, the prices are the same as anywhere else and the cars are awful in comparison to National.
Avoid if at all possible

Accidentally booked a rental here instead of the one at the airport (travel partner made silly mistake, don’t ask). You can take the Fairfield Inn/​Holiday Inn shuttle to get here (it’s right next door).
The guy handling our transaction was kind of a sneaky snake oil salesman. He kept trying to upsell us even when we said «No, thank you» very politely, and kept pushing. I haven’t dealt with that at other Hertz rentals, although all of those rentals were at airports.
Secondly, the car they gave us was kind of shitty. Even when I rent the cheapest car at an airport rental, it’s still at least in passable condition. This car was an older model and kind of dirty on the inside. Was not excited about riding in it at all. I wish I could say ‘you get what you pay for’, but I’ve actually found cheaper day rates for better cars through different promotions that can be easily found on car rental websites or through your credit card companies, so it’s not really worth it.

Like other reviewers, I would give zero stars if that were an option and will NEVER rent from Hertz again — for business or personal travel, both of which I do frequently. I rented at the SeaTac Hertz (through Hotwire) in December 2013. First of all, the Hotwire site said that the counter was «in terminal.» The shuttle service to the rental facility at SeaTac is NOT convenient if you are traveling with two elderly /​mobility-​challenged people and a lot of luggage. If we had known that the rental counter was not in the terminal, we would have made other arrangements.
When finalizing the rental with the Hertz agent at the airport, I declined to add additional insurance /​damage protection because I am covered through my own insurance and my credit card. The additional protection was added to my contract anyway and, unfortunately, I neglected to read the contract carefully before signing. When I realized the problem after my trip, I called Hertz corporate who told me they couldn’t do anything and I would have to deal with the SeaTac location.
The management and staff at the SeaTac location were absolutely useless and totally unresponsive. The first person I talked to told me he «watched the video» of my transaction and because they had video of me signing the contract, could not do anything. Unfortunately their videos don’t have sound, so there is no record of me declining additional coverage. I persisted and he said he would speak to a manager and call me back. A week went by with no response. I called again and spoke to the same man again. At first, he didn’t remember me. Then he said he remembered watching the video of me signing the contract. (Seriously!!! The video again?) He was full of lame explanations about why no one had called me back … someone was supposed to, they never did? … he’d been out of the office for a few days and didn’t know what was going on … I asked to speak with HIS supervisor. He gave me a name, but said that person was going to be on vacation, so he would check with someone else and call me back. Hey, guess what? Another week or more went by with no call back.
When I called again, the woman I spoke with tried to connect me to the person I’d talked to on previous occasions. I said he hadn’t been able to help me and wasn’t returning my calls. I requested to speak with another manager. I was told another manager was there but was busy, and would call me right back.
It has been almost 5 weeks since manager #1 said he’d call me back, and almost 4 weeks since I left a message for manager #2. Still waiting for my calls.
To make a long story short, corporate customer service FINALLY refunded the disputed charge. I appreciate the gentleman who helped me in the end, but I will still never rent from Hertz again. I felt like I was intentionally mislead and given the run-​around by the SeaTac staff — even moreso when further along in this process, I realized that the agent who helped me when I picked up my car had also poorly explained the fuel purchase option. She told me that it was cheaper to buy gas thru Hertz, but if I found out otherwise to go ahead and fill up before returning the car. But the fuel purchase option was pre-​paid (which I also didn’t realize at the time I signed the contract), so did she mean that if I filled up before returning the car, my $ would have been refunded? I also didn’t realize that I pre-​paid for a full tank. I thought they would charge me on returning the car for however much gas it would take to fill the tank. Maybe my misunderstanding, maybe poor explanations on their part?
In the future I will use other rental agencies.

We flew into Seattle and were shuttled to the new car rental building on International Blvd. The rental and return went very smoothly, and the GPS was intuitive and worked very well. I also declined the car upgrade and the additional insurance.
However, I was not prepared for all of the additional charges resulting from the new facility:1) Concession Recovery Fee (2.)Vehicle License Recovery (3.) Customer Facility Charge (4.)Energy Surcharge (5.) 17.2% tax on selected items (6.)5 $ per day charge for a toll device, and charges for crossing a toll bridge. In all, more than $ 100 additional to the rental bill. In short, this Hertz location will cost more than the quoted price when you reserved your rental car.
You may want to rent from Hertz in downtown Seattle, instead.

I am a huge fan of Hertz Car Rental. On my first time ever to Seattle I rented a nice clean car. Full Size. Mid rental a check engine light comes on not a huge worry for me but since it’s a rental car I decided to call this location. I explained my situation and would like to do a vehicle exchange the gentleman on the phone said it would be no problem to switch for a similar model or car class. I drive to Seatac only to be told that I can not have a similar car model or class. I have to get a minivan or a Chevy spark! I asked why? I was told my reservation was only good for these car classes. No way am I driving a mini van and not a Chevy spark in Seattle rain!!! No thank you. The agent who assisted me when I picked understood that I’m from California and need a sedan at least midsize so I don’t spin out. I was very thankful The new agent said it would cost an extra $ 30/​day!!! No Way! I said I would rather drive the potential dangerous car I have over a Spark. I highly doubt hertz will have my business any longer.

This review is specific for the Hertz Seatac Marriott Hotel and their sister site, Hertz HLE on International Blvd. near Seatac Airport.
We booked a reservation for a car in Seattle. Our plan was to visit Seattle for a week, then drive up to BC. We found a great deal for an economy car at this site. Unlimited miles within and outside of WA. Perfect for us! However, I somehow mistaken that this site was the Seatac Airport site. So when we flew into Seattle, we took the airport shuttle to the car rentals area, which, for Seatac, was located offsite. I got to the counter and was told that my reservation was for the HLE (Hertz Local Addition) a few miles away. When I asked the guy at the counter how much it would cost for us to rent from them, he gave me a quote much higher than the HLE site! On a budget, I decided to walk away and figure out how to get to the HLE site.
This is one negative of our experience — no easy way from the Seatac Airport site to the HLE site. This is probably intentional…
Not a cab in site, we decided to shuttle back to the airport, then shuttle to our hotel. While we were waiting for the shuttle, I called the Hertz HLE site to see if they could deliver the car to our hotel. He said they could, but also offered us the option of picking up the car from the nearby Hertz Seatac Marriott. That turned out to be the best option for us, as a few minutes later, the Marriott airport shuttle appeared.
When we got to the Hertz at the Marriott, they told us they were out of the economy car. They upgraded us to a midsize without hassle at the same rate. A convertible! Unfortunately, the convertible sat only 4 (we are a family of 5), and that was their last midsize. Again, without hassle, they upgraded us to a fullsize. Although they didn’t have any on site, they called their sister site, Hertz HLE, and they delivered the car to us promptly.
Apparently, the staff at both the Marriott and HLE sites intermingle — the guy at the HLE site I spoke to on the phone dropped by the Marriott when we were getting our car. He came by and made sure we were well taken care of. The courteous staff between these two sites helped turn a potentially bad first day of our vacation into a pleasant one.

If I could give zero stars I would.
They rented a car out to an international driver who waived the liability coverage and did not require him to show proof of his own insurance.
This resulted in my parked vehicle being hit and a week plus going by without Hertz doing anything to resolve the issue. Not even offering ME a rental car while waiting for their claims department to handle. I mean, you are a rental car company after all — that is the least you can do, no?
It is scary to know that they hand out rental cars so easily to anyone willing to pay. What if it was more than a parked car?
Button down your rental policy.

BEST CAR RENTAL IN SEATAC!!!
The day started off a little bad when i went to fox rental car on international blvd and they told me they could not rent me car because of my debit card and i needed an airplane ticket or something like that, which really sucked. i was really dissapointed and very angry that this was happening. but the guy at fox told me he would call HERTZ rental car just down the street and see if they can help me out with a rental. hertz totally honored my reservation with fox and even came to pick me up. i couldnt believe the service. there was only one guy at the counter, steven, and he gave me many options on cars, and even washed and vacuumed the car himself. he definitely went above and beyond any other service employee ever went. the whole process was very smooth and easy, he had no problem with my debit card and told me i had unlimited mileage and that i could even drop off at the airport free of charge which was very convinient for me since i had to catch a flight. overall, his service was exceptional and i would definitely recommend hertz, or atleast this location for anyone needing a rental