Helena’s Queen Anne Cleaners

The first time I sent some shirts to them for dry cleaning, they came back with some of the stains still on them. I sent the shirts back, and they cleaned them again without charging me and they came back much better. The second time I sent clothes in, I had the same issue — they came back still missed spots. I wasn’t giving them a second chance, so I went with another dry cleaner that also picked up at my building down town. I used the other cleaner for at least a year before they stopped picking up at my building, and so I had to go back to Helena’s. The first thing I sent to them after a long hiatus was my brand new Boss suit. I had worn it once at a wedding, and sent it to Helena’s to be dry cleaned. I got it back, and it sat in my closet for a couple of months (the dry cleaning bag was never unzipped) before I finally took it out to use it for another event. When I took it out, I discovered one of the buttons was missing. They did not give me any indication when they returned it that the button was missing, and I hadn’t touched the suit since it was returned to me. I emailed them and asked them to fix it, and they agreed to do so. They fixed it in one day because I had a event the following night. They replaced my remaining buttons and the missing button with the cheapest plastic buttons I could imagine (this is an $ 900 suit), one of which had a white scratch on the surface (black buttons). I emailed back a little unhappy, and they (Will) basically told me they did me a favor by replacing the buttons on such short notice, and couldn’t get new buttons fast enough even if they wanted. This is fine and understandable, but they never communicated this to me when I asked for the repair, or before they returned it to me. If they had told me they couldn’t replace with similar buttons in the time frame I had asked, I would have been ok with just waiting and wearing something else for my event. Will, who I was communicating with, clearly didn’t care that they did a shit job and was happy to leave it at that and be done with me. He seems like kind of a dick who doesn’t really care whether his customers are happy, which is weird considering how much business he does in our building. And I’m not the crazy customer that sends raging emails when I get poor service — I’m unhappy but reasonable, and he kind of just brushed it off.
tldr; They do not do a great job cleaning spots on clothes (no attention to detail), and if they screw something up, they won’t charge you but they’ll do a half-​assed job fixing their mistake. This is a big business that doesn’t care about their customers. Send your clothes elsewhere.

Pros: stains are out, we got 20% as new customers, they were very nice and have a great email system.
Cons: The stain remover they used ate holes in my wife’s sweaters
Pros: They will patch their mistake, and charge you $ 20 extra a sweater.
Cons: They created the hole, they should patch it for free. Also, their black delivery trucks are creepy.
Not going to go back here.

Great customer service. I have used them for a while with no issues but today I called as I needed some shirts cleaned quickly for the holidays and no on answered. Not five minutes later did they call me back (how proactive) and helped take care of my needs.
thanks.

Excellent! very nice to have a nice dry cleaners — highly recommended..

Hands down, the best!!! I am so impressed with Helena’s and will continue to use them as long as I live in Seattle! I thought I had sent a dress in to be cleaned last year and totally forgot about it. I was thinking about that I hadn’t seen it and figured it had gotten lost at the cleaners. So I emailed them a brief email with a description of the dress. I assumed that either a) I would get no response or b) they would be like, «oh you don’t have a receipt? We can’t help you.»
Wrong. Literally an hour later I had a detailed and kind email from the operations manager, Will, who went ahead and sent me an Invoice that appeared to be my dress and a confirmation that the dress had indeed been delivered to me.
Long story short — I found the dress in my apartment (I’m an idiot) and this place rocks. End of story. Kudos for awesome customer service.

A customer wrote a review on how this company caused more stains on his shirt than were there initially. Rather than apologize, the owner dismisses the problem and responds that the person received the shirt for free (as if ruining it makes it okay because it was free). I’ve been looking for a place to take my laundry. Thank goodness for Unilocal or I might have made the mistake of bringing it here! Ain’t nobody got time for bad customer service!

Helena’s is great!
As a first time business professional, I had never previously had to worry about getting my clothes dry cleaned. But now that I do have a job that requires me to wear clothes that must be dry cleaned, I wouldn’t choose any other place but Helena’s.
My clothes always come back in great shape and if there is a rip or tear or missing stitching that I hadn’t noticed, they always give me a call to ask if I would like it repaired.
One great customer service experience I have had from them was when I had received an email that my dry cleaning had been delivered but when I went to the concierge in my building they checked about a dozen times and stated my dry cleaning was not at the building. After calling Helena’s, their records showed that it was in fact delivered to my building and was scanned in, but that he and his manager would go check again to make sure. So I went down and we searched every possible place it could be but could still not be found. I called Helena’s and let them know it wasn’t there. At first I was a little frustrated because it was at least 20 articles of clothing that had gone missing, but someone from Helena’s was constantly following up with my and assuring me that they will be checking all the other building they deliver to to make sure that they could find me my clothing. 2 days later and many follow ups later as well, my clothing had been found and they were extremely apologetic.
S#!t happens and mistakes are always made but I feel that Helena’s did an amazing job of fixing the mistake and following up to ensure that I was happy!

I’d love to rate this place higher. In fairness, this is on the bulk laundry (ie. a comforter) and I’ve not used their dry cleaning service. The staff is friendly and seemingly helpful, however, I just picked up my comforter that was «re-​do» only to find it still a wrinkled mess with an added stain right in the center that was not there originally. This comforter was barely used and I simply wanted it cleaned/​wrinkle free to put in our guest bedroom. My washer/​dryer is not large enough to fit it.
It actually looks worse than before I had it cleaned there twice and I now have to find another place to have it cleaned and hoping the new stain comes out.

This place is great. They actually weren’t able to help me with my problem because of time limitations (getting vomit out of a suit in less than a day) but it was very help that they were able to tell me this at the beginning. It says a lot when a business can turn u away when it’s appropriate instead of trying and then leaving you in a bad spot. Wish they could be my dry cleaner! I’m from out of town.

I’m a fan of this place because they have really great service. Dry cleaning in Seattle is expensive pretty much wherever you go, so the service here makes this place stand out. The folks at the counter are always friendly and they actually seem to like their job. I love that as soon as you drop off your items they email you a confirmation drop off note, then you get a «being processed» kind of email, and finally a «your order is ready» note. My items have always been done ahead of the original ready-​by day, which has always been reasonable (two days for no-​rush).

This is one of those situations where a single star is too much. I brought in a brand new shirt with two small spots on the back, that I saw at the store, but had to take anyways as it was the last one they had. Not only did they not get the spots out (that’s ok), they made new ones! After 3 attempts and new spots every time, I went and got a new one. I needed this specific shirt for a wedding that I’m in. They didn’t offer to pay for the new shirt, but they did say they would refund me $ 3!
Update: to Will’s point. There is something you could do. I got the stains out by putting it into my washing machine. Literally just a regular washing machine and everything came out. The issue wasn’t even that the stains didn’t come out, but that you created NEW ones. A giant water mark on the front. 1^st time you didn’t iron it, second time a new stain on the collar, and the third time a giant water mark on the front. My regular washing machine fixed it. Where and how I got my shirt is not of your concern, and I resent you thinking it’s relevant.

We have been using their pick-​up and delivery dry cleaning service for over 6 months now. Overall, we are satisfied with the service we have received. There have been a couple of dresses that I was concerned about because they were fragile (fringe or silk) but they came back without any noticeable damage. A couple of my husband’s shirts have come back with a mark where they tried to remove a stain (I don’t know what the shirts went into them looking like so I don’t count it against them).
I’ve used dry cleaners all over the city and the prices here are fairly average.
I will update my review if the quality of their service changes.

I’ve had two experiences with this place, and they were both great. They pick up and drop off; they’re speedy with the cleanings; their mending meets expectations and is affordable. Plus they’re friendly on the phone.
Their prices are good, especially for the convenient service they provide. I’m a fan.

They do it right every time!
My new job is at one of those old-​fashioned places where you are expected to look your best. So I suddenly find myself with five shirts and five trousers that need laundry/​cleaning each week. I tried a few places closer to home on Queen Anne Hill, but none of them did a great job — and all were terribly expensive.
I remembered my salad days in lower QA, and walking past Helena’s during evening strolls after work. So I stopped in one day and was met by an adorable young man, whose disarming smile made me feel right at home. He explained to me their pricing structure, their online notifications and their delivery service — wow, nice customer service! Plus, their cleaning process is non-​toxic, an unexpected bonus.
The clothes come out beautifully every time and the price is significantly lower than cleaners up the hill. I’m happy to travel the extra few blocks to get great results for my now pampered clothes.

Fast, friendly service all for the right price!

Tried out this place for a pair of pants. Really nice staff and they claim to be eco-​friendly. So, that’s cool. They charged $ 7 for a pair of pants, which, I thought was high, but apparently is pretty low in Seattle, so I really can’t complain about this place. Will definitely be using them again, soon.

So I bought a brand new white dress with little flowers and it was a dream dress. Put it on to go to a wedding — Ten minutes in I dumped and ENTIRE glass of red wine all over me and the dress. I used wine away, oxyclean, and then called Helena’s. Not only were they SUPER nice on the phone, but they didn’t make me feel dumb for starting the process. Picked up the dress today. It is 99.9% perfect. I can wear it again AND they gave me a first timer discount. #forevercustomer I will be a forever customer now. Bravo.

Free Pickup And Delivery
Thoughtful, Friendly Staff
Clean Business
Timely and Efficient
Those are the hard details but honestly it’s best summed up as THEY ROCK. I’ve used Helena’s Cleaners since I moved to Seattle. They haven’t let me down. I’m getting ready to move to another part of Seattle, and I was/​am STOKED that they’re still be my cleaners and offer their great dry-​cleaning/​service AND free pickup/​dropoff.
What’s more convenient than that? You’re right, nothing. That’s what makes Helena’s Cleaners the best.
You get premium service for a great price!!!

They have ruined two shirts on two separate occasions and lost one article of clothing, and never take responsibility for anything. I wish I saved the shirts so that I could photograph the damage, with their receipt next to it… Though I’m positive that they would ask if it was done by a different cleaner as per their responses in their shop and on their Unilocal reviews. Lol. What a joke.
Here’s some tips if you decide to take your chances with this business…
— Install a tracking device in your clothes.
— Inspect every inch of your clothing right there in front of them, right when they hand them back to you. Every. Time.
— Don’t be upset when they ruin/​lose your clothes and assume no responsibility.
Don’t bother to contact me Will «manager of operations“or some such I won’t be coming back — no matter what excuse you make.

I took in a few things for dry cleaning, and a winter wool coat for armhole repairs.
The clothes look great, and I’m really happy with the dry cleaning service. Everyone at the counter was really nice.
The coat is a point of confusion. I asked for the holes in both armholes to be repaired. My exact words were, «It doesn’t have to look good, just no holes.» The seamstress I spoke with said ok, and suggested patching and sewing one arm, and just sewing on the other.
When I got it back, the lower armhole on one side still had a sizeable hole – about 2.5″. This hole is right on the seam. (I added a photo.)
I took it back, thinking it was just a mix-​up. The woman I spoke with said they «sewed quite a bit» but couldn’t sew up the entire armhole. She then pulled the sleeve inside out and noted all the holes up and down the arm, and said there’s no way they could have sewed all the holes. (I never asked for sleeve repairs.)
She said they only agreed to sew «two spots.» She agreed to sew two more spots, but said she’d have to charge me.
Why would I pay for armhole repairs if there would still be holes after? Also, why didn’t the original person say they couldn’t sew all the holes? I totally get if I asked the impossible, but the original person said ok when I asked for no holes.
I’m completely confused, and dismayed at all the money I wasted. I felt like crying after this experience. I spent about half the value of the coat on a partial repair.