Greenwood TrueValue Hardware

The water heater in my condo needed a replacement. I tried a couple of plumbers and am happy to find Greenwood TrueValue. English and plumbing are not my first language but Greenwood was patient explaining it. They are also honest about telling me things I don’t need so I feel reliable. They showed up on time and got things done professionally. The whole process is smooth and painless. I am lucky to find them.

Tried to pick up one quick item before closing on Memorial Day weekend and rushed to the store only to find that they had closed a few minutes early. A few employees were standing by the door and easily could have let me in, but they clearly didn’t care. Usually I think that True Value has good service, but it definitely did not today.

We needed a new water heater installed and chose to go with Greenwood Hardware after several strong reviews from family and friends. Couldn’t have been more pleased with the process. Scheduler got me in for the next day — even though we weren’t in an emergency situation. John, the installer, was prompt, professional, warm and quick. I highly recommend them!

This is a wonderful neighborhood true value. The staff there is fantastic and they always have everything I need. I love the family feel to this place, everyone is so warm and friendly! Great store with lots of options for tools, garden and home.

Initially I called another vendor (rhymes with PAST) to replace my 17 yr old water hear and got this insane quote which I politely told them «Hell no». Called Greenwood Hardware and got a quote for half of the other vendor. They were honest in their approach, explained every single thing they were doing and had great customer service. I’ll be moving into another house soon and I’ll be calling these guys to replace that water hear.
Its great to see these guys were honest and didn’t want to charge me for every possible thing. Other water heater businesses, please take note.
Fantastic job

I called Greenwood Hardware Friday afternoon for a water heater replacement quote, scheduled it and got it installed the next morning! Scott was great to talk with while he worked, explaining everything as he went showing me how the new heater worked vs the old one. He had everything needed for the install including both a 40 and 50 gal just in case. Super service and I am really glad my friend recommended these guys.
And the new one sure brings back memories ~ I had forgotten just how much hotter the old one used to get when it was new!

Professional, helpful and reasonable. Could not be more pleased with my Greenwood Truevalue experience!
Just got my 50gal hot water tank replaced by Greenwood Truevalue, whom my inspector had recommended. My appointment window was 1 – 1:30 and Scott arrived shortly before 1:30 to my condo building without issue. My water tank was EOL and tucked in the closet. Scott was well-​prepared and as discussed on my appointment call, brought both a 50gal and 40gal just in case. The replacement was smooth and clean with no hiccups and ended promptly by 3:00pm. After the installation, he provided instructions and a few remarks on what was new, which was very helpful. Total came out to $ 799 for the water tank, $ 19 for the water alarm, plus tax.
Highly recommend if you’re in need of a new hot water tank! Friendly, helpful professionals.

Looking for «EarthKind» rat repellent and found that Greenwood Hardware was the closest retailer, according to the EarthKind web site. They don’t have it, and the guy tried to make me feel dumb for thinking they would. I’ll find it somewhere else and I won’t be back.

Had to change my water heater. Called Greenwood hardware and I got a quote right away. Competitive price. They came at 9 AM, replaced the water heater and took the old away. It is fast and easy. Very good service!

This is a total neighborhood joint. The people are very helpful and friendly– and they have stuff that you’d want, not just hardware. It might cost a tad more than a big box store, but it is worth it to support a small local business.

Customer service with these guys is *outstanding*. Glad I purchased our two hot water heaters from Greenwood TrueValue Hardware not quite two years ago. This morning, one if the hot water heaters (Bradford White Defender series) stopped putting out cold water. The pilot light somehow went out and I didn’t know what I was doing trying to re-​light it. So I gave Greenwood Hardware a call, they came out that same day, re-​lit the pilot light and showed me what to do and didn’t charge me for the house call. They’ve earned all of my business and future referrals. So nice to come across professionals and plain good people!

I am an apartment building owner and had a water heater fail on a Friday afternoon. I found Greenwood and spoke with their repair person around 5:00 that night. The new water heater was installed on Saturday morning, with no additional fee for weekend work! Very pleased.
LLS

John was very helpful in getting my water heater thermostat (s) replaced. He diagnosed the problem over the phone and finished the job quickly and efficiently when he arrived. I’m probably due for a new water heater within 1 – 2 years and will contact them for the replacement because of this experience.

I found out my water heater burst on a Friday at 1 p.m. I called Greenwood Hardware and talked to Mark. He got to my home by 1:30. He assessed the situation. Luckily they had the unusual type of water heater I needed in the warehouse or I might have had to wait until Monday to have it replaced. Mark went and got the water heater and had it installed by 5:30. He did a great job installing the water heater – much better than the person who installed the water heater before.
Thanks for the great service Mark!

Staff is knowledgable and prompt to ask for assistance is required. Not too much more I could ask from a neighborhood hardware store.

First time in and these guys and gals were awesome. Super friendly. Super helpful. Even gave my dog a treat (: (that’s always a plus). I’ll definitely shop here again.

I am not handy.
I don’t know how many tool types there are — there are things you use to hit other things with, things that you use to torture other things with — but I have needed a variety of things from light bulbs to a water heater, and these guys have always (EVERY SINGLE TIME) been there for me.
In over twenty years, I’ve never had to return anything because they sold me the wrong thing, and I know that if they had, they’d be crazy apologetic and all.
The service is so good that I always leave wishing I could be a tool-​using sort and come back more often. I’m not, but if you are — take my place: go there more often! You’ll be much happier than when you go to Big Box-​O-​Rama.

I LOVE these guys.
It’s a case study in supporting local business. A little pricier than Home Depot? Maybe (and honestly, not by much… seriously). But these guys know their stuff and they can really help you out. No wasting time searching for someone to answer a question. And here’s the kicker: they just help you out for free!
Example: I was replacing a faucet in my bathroom and needed a basin wrench, which is something you have 1) if you’re a plumber or 2) if you’re someone who replaced a sink once, had to buy the tool, and never used it again. And it’s like $ 15 – 25. I inquired about a rental (I’d heard a rumor) and the woman at the counter reached under, grabbed a basin wrench from a toolbox, and asked me how long the job would take and what my phone number was in case I didn’t come back. I inquired as to the rental cost and she just stared at me, confused. How much per hour? Stare. «You just take it,» she said after the figured out what I was babbling about «and bring it back when you’re done. No charge.»
THAT’S a neighborhood business! Customer for life.

I use Greenwood Ace Hardware for all my plumbing needs at three locations — two rentals and my home. Recently they completed the third job replacing a hot water heater, this time a «low-​boy» that involved some cabinetry removal and replacement. I can definitely say that Greenwood Ace is friendly, accommodating, creative (a quality that is really necessary to work with hot water heaters) and helpful. The installer that performed the most recent job actually made suggestions that saved me money. The installation was certainly on the more challenging end and I never sensed frustration or irritation that I was watching over his shoulder and at times helping out. In fact, he not only welcomed my involvement but actually suggested that I made saws-​all cuts to remove cabinetry since he didn’t want to be responsible for a poor cut (and I didn’t want him to be, either). The job took slightly longer than normal but I didn’t get charged extra. He put the effort in to make sure that residue was cleaned up on the nice tile floor as well as any other mess.
I will definitely continue to use Greenwood Ace Hardware to do any hot water heater work I need done.

4 stars for helpfulness, 3 stars for inventory. I’ll be back again and again, but not necessarily to walk out with what I was looking for — but a smile on my face from the friendly service.