Gerber Collision & Glass

READ THIS BEFORE YOU TAKE YOUR CAR HERE. My family has been a long-​time customer of Malo’s before they transitioned to Gerber but this last service was virtually criminal. The same people still work there. We took our car in for a minor fender repair. The estimate was a week but they called later in the week to say that there were items that they had overlooked and needed more time. A week after that we were able to pick up our car. The customer service was very courteous throughout that whole time. That’s the only good thing I can say about this business.
The horror came when we picked up our car. The repair was certainly complete and was passable from a distance but up close it was substandard. You could clearly see that the seams were misaligned. That was very disappointing but fixable.
They offered to fix it, but we opted not to give them a second crack at our car. Here’s why. Our car was drivable before the repair. In fact, it was driven to their shop. Upon picking up our car, they informed us that our car was no longer drivable! They even gave a diagnosis and said that they had tried to make adjustments to be able to move it! WTF! You are a body shop; what are you doing messing with the engine?! Why did you not inform us of this issue when you first encountered it?
There’s more: they used up half a tank of gas and didn’t even bother to hide unauthorized use of our car. On top of that I find that one of the wheel rims had been gouged. I truly believe that during the extra time that they had our car, they swapped parts out of it with another car. Without before and after photos and without serial numbers on the parts, I don’t have proof that they did what I allege but I believe my evidence is compelling.

Truly outstanding customer service. Incredibly nice, knowledgeable and professional.
Went to Gerber Collision today to have my side mirror replaced. John looked it over, offered a few different repair options– ordering a new part, a used part (which he actually shopped out himself) and even a cheaper used part of another color! He gave me the cost of all options and then offered to try to glue it before trying the other more expensive options. He was able to glue it back in place– and was honest in saying that it may last a few days or indefinitely.
He also glued the inside of the door panel as a bonus.
And after a more than 45 minutes repair, he refused payment!
Will definitely go there for all future repairs.

I want to preface this review with the information that I went completely through your online process. As far as the local service techs go as far as I can tell they were doing their job. Your Corporate office or entity or whatever Glass USA is messed things up and lost my money as a customer. They first messed up the part order which wasted both my time and your service techs time last Friday. The service rep from Glass USA based in Las Vegas??? called me and apologized for the mistake and guaranteed my window would be replaced on Monday. I get a call on Monday morning that it cannot be done but guarantee it can be done on Tuesday. Already wasted a few hours taking time from work to get this done and a week after my window was broken in a vehicle prowl… it is still broken and not replaced.
Perhaps it would have been a different experience just going locally but this is the route I was directed through by your online services and interactions. Locally you guys seemed to be up to task but whatever corporate entity you are affiliated with is not good and should not make guarantee promises for service that they cannot live up to.

I work in the insurance industry and the staff at Gerber (this location in particular) are really good. They did excellent repair work on my ’07 Durango and I recommend them regularly to customers.

Lets start with costumer service. Linda at front desk is super sociable and nice. I like talking to her because she can keep a convo going whether its about your car or whatever else. As for John, he is great! Always the one to keep me updated on my vehicle while its still in the shop, he sends out estimates really quick and of course a nice man. As for Gerber, they really did the job well. Its like brand new! Love it. Close to home, ill definitely go there again. I trust them. However pricing wise… Haha pricey. But can be discussed.

Gerber Collision & Glass recently bought this location, which was formerly Malo’s Autobody. You can find more reviews for this repair shop by searching under their former name. The same Malo family that has run this location for decades still works here.
My car was recently t-​boned by a woman flying out of a parking lot who crashed into the passenger side of my car as I was driving down the street. It was a low-​impact accident so the engine was fine, but my front passenger door was dented and wouldn’t open. My insurance company sent me to Gerber because it was the closest approved repair shop. I was able to drop my car off for an estimate and pick it up an hour later.
This place is popular so they were booking repair appointments for 2 weeks out. I was able to schedule the repair to fall over a time when I was going to be out-​of-​state on vacation so that I wouldn’t have to deal with getting a rental car. They estimated that the repair would be done in 4 days and it was.
The only problem was that when they painted the new door to match the rest of the car, the shade was slightly off. It was subtle — only visible in a certain light at a certain angle — and because it was on my passenger side I probably wouldn’t have noticed it right away. Fortunately Gerber saw their mistake before returning the car to me and alerted me. They wanted to keep it an extra day to fix it, but I couldn’t leave it because I needed the car the next day to get to an appointment.
I dropped it off a week later on a day that they were busy, but they promised me I could get it back that evening so long as I dropped if off first thing in the morning. I would have dropped it off early, except my car developed a flat tire overnight from driving over a nail, so I had to wait more than an hour for roadside assistance to come in the morning and put on my spare tire. Because I dropped my car off later in the morning it wasn’t done by the end of the day. I explained that I really needed the car the next day, so they stayed open late finishing the job! This time the paint job was perfect.
I’m not a car person at all, and I was nervous about taking my car to some random repair shop that I knew nothing about. But they did a good job, were eager to fix a mistake and make sure I was satisfied, and even went out of their way to get my car back to me on time.