GameStop

Like many others have said, not the best. People are nice and it’s a convenient location, but…
I kind of feel like GaemStops are becoming more and more irrelevant with each passing day as downloads become more and more common, which, to me, is sad. But other than physical pre-​order bonuses and browsing because of boredom, I have no reason to come in.
Which leads me to my main complaint: the staff is not really all that knowledgeable, at least, in my experience, about Nintendo products. I really want to support them, but when I call and ask them if anything for a Nintendo system with a physical bundle is pre-​order-​able and they say «Oh, nothing’s really coming out like that» while I’m staring at
which is offering me a bunch of different things like that, it’s hard to justify it. You could easily make a sale if I felt confident in what you’re talking about! Another example was a staff member telling me the new Gamecube shaped pro-​controllers would work as a Gamecube controller for playing Gamecube games on the Wii when that was a lie. Know your products, people!!!

The employees at Game Stop are always very helpful and ready with a kind word as soon as you step in the door. They usually have what you are looking for in stock. The few times they haven’t had what I was looking for they have been so quick, i barely have time to ask, to help by calling around to other stores to see if they might have the item im searching for.

Not bad, not great — no real reason to go here unless someone gives me a gift card. They don’t have any rare great games or anything — pretty much just a metro distribution point for retail releases and pre-​orders.

My son’s ps3 died and I came in to get a replacement. I selected the the refurbished model. the manager processed the transaction. I asked to open the box to inspect the console. He opened it and indicated everything was there. I asked to look myself. The console had finger prints all over it and the bottom was covered in dust bunnies near the air intake. I asked «really?» the manager sheepishly said he would get a replacement. He got another opened it and it was fine. He bagged it up and gave me the receipt. I asked if he had changed the serial number in the system. He said yes. I had to point out the discrepancy on the receipt. The manager seemed upset that he had to correct his error… The lesson is to inspect your purchase, don’t trust the manager to do what he says, and be sure to double check their work.

So I was bored and I just read through all the Unilocal reviews for this location and man there are some stupid people out there. This is a game store every time I have gone they have been pretty good at knowing reviews for the games I was interested dropping information that I found pretty useful on picking games I have found used controllers I have found games on the shelves that were in alphabetical order I have found everything I needed when walking in and walked out happily with what I needed to walk out with. People giving a game store a one star review for not being able to find a game on the shelf in alphabetical order is pathetic giving a game store a Unilocal review of one star for not being able to look on a shelf for a used controller is pathetic you people need to go jump off a cliff

If I pre order my game … Why do I need to come to your store twice? Once for a ticket or number and again to stand in line? Why are you doubling my carbon footprint? Why is it not first come first serve? … Ok you pretentious gamer cashiers, little do you understand that this time next year digital downloads will account for 25−30% of all new game bought!
Soo what’s does this mean? Your brick and mortar store will look just like a Blockbuster store front in about 2 – 5 years! Boarded up and closed! Counting the days for a 98−100% digital downloading. Save a tree and help a known it all find a real job! You better learn some customer service skills or the computer will do it for you!
#upallnight #untilthelastcopyissold!
#ifipreorderiwantitnow #digitaldownloadandcutoutthemiddleman!

I traded up to a Wii U a few days ago at a different location and was surprised that the guy I worked with hadn’t suggested I keep my Wii motion controllers when I got home and realized multi-​player Mario Kart 8 was not happening. Fast forward a few days until I have a chance to stop at my local store after work to buy a couple of controllers and nunchucks for the $ 2.75 I had been given for mine. I had my receipt, had spent $ 350 even with the trade up and had bought the power up rewards membership — disposable income and a new system? Sounds like a customer worth keeping.
There was a new employee training, Aurora, who was fantastic! Super friendly and she genuinely seemed to want to help me solve the problem, though she didn’t know where to begin. The manager on duty, Catherine, not so much. She told me that not only could she not sell me controllers for what I had been given for mine, but that they don’t sell used controllers, they only buy them as a courtesy (later discovered to not be true). She told me I could buy controllers for $ 24.99 (nearly 10x what I had been given!) or that I could take up the issue with the original store. Customer service fail.
I called the store when I arrived home so I could get the employee’s names, and luckily Aurora answered. She told me that she was happy I had called because she had done some digging and she offered a potential solution. Customer service win again from her.
Aurora gets 5 stars, but as the problem is currently unresolved and I am appalled by the lack of service from the manager, the overall rating is 1 star.

Beware shady practices here! They had Xbox One’s in stock, but had placed new price stickers over the old ones and are selling them for $ 200 above MSRP. I wont be taking my business here anymore, after the store owners are trying to pocket extra money right before Christmas…

The better of the two downtown gamestops. Theres parking and everytime ive been they dont follow me around like im a thief. they are not pushy trying to make a sale. Nice game shop

Extremely helpful and courteous staff. They actually go out of their way to help you find what you’re looking for. They will provide recommendations and relevant information, and are generally friendly and talkative. Definitely way better service than you might expect at a GameStop. Actually, I received better service here than I received at most small retro game stores (shocking, I know).
They also have a good stock of new games — when I went there I was able to get the latest Pokemon game and a Pokemon 3DS with no problem.
Highly recommend this GameStop.

We’ve been working in the Broadway Building just upstairs for the last 6 months and never knew they were here! What a miss! We just picked up some $ 1.99 games for our Xbox that we’re finally gonna start using — Madden, Mortal Kombat vs. DC, and Forza, a must since we’re a car company. Nice guys here, we’ll definitely be back.

I love this store!
I trade in phones, iPods, ands games and get a good trade credit!
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Sure it’s not a perfect score but they are pretty nice over there. The workers always knw what they’re talking about. never had a prob with their service. They got everything and more. Neat

It looks like I got over the fact that this store screwed me over with two of their preorder. A couple days ago, I ordered Xenoblade Chronicles from the GameStop warehouse at this GameStop store and I was worried that I may receive a gutted copy, but today, it came in as a brand new, sealed copy!
Sean even said if it was gutted, he’ll be happy to return it and get me a new one. I would say he’s one of my favorite GameStop employee. He knows his stuff and he knows how to run his team. He convinced me to buy a lot of preorder games and tells me what’s going to disappear and what not to miss out. I did missed out a few games that he recommended and I regretted each one. Listen to this man, he knows what’s going to be hot in the future, if you don’t, you’re gonna hate yourself once you can’t preorder it anymore.

Nerdgasm.
I love hearing nerds talk about their choice weaponry on games like Borderlands 2.
I came here on a citywide hunt of Black Ops 2 after getting fed bullshit from the downtown location that I wouldn’t find an un-​pre-​reserved copy in hero township.
The fiancé didn’t believe her diarrhea of the mouth so he took the initiative to do his own investigating and found many copies at this location.
So we get in line behind a guy who is intent on searching for a gun that inflicts the most corrosive damage or some shit on Borderlands 2 and the cashier goes off. I mean it was like the customer struck gold.
I’m enjoying the repartee. Meanwhile, these 2 pimple-​faced snots come in, foaming at the mouth. One of them grabs the counter for dear life like he is not going to make it out alive if he doesn’t get his hands on a copy of Halo 4. The cashier is like, um, I’ll be with you when I’m done helping these customers [you little shit I’d love to teabag]. Yeah, I threw that in there.
Anyway, we were helped with trade ins and our new game and got some consistently positive feedback about the single player mode of our game.
We’ve been in here before to ogle but this was the first time that we had to interact with someone who worked there and it was nerdtastic.

GameStop has lost my business forever over 15.00. I spent literally hundreds of dollars on game systems and games and hadn’t gotten around to opening all of the games because… well, I work full time. I was just outside of their 90 day return policy when I noticed that one of my games was scratched and wouldn’t work. I honestly didn’t realize the hassle and nightmare I would experience. I simply wanted at least a 50% store credit or some sort of negotiation since I paid for the game, but THEY sent me a broken product. No, I didn’t notice within the 90 day period, they had me there. I assumed that helping a customer was going to be more important than that, but apparently not. The staff was very nice, but honestly they spoke to me like a soccer mom who had never heard of their products. I gave that store personally over 1500.00 last year and I wanted a bit of store credit to get a copy of the game that actually worked. I contacted the store, and their corporate offices and the answer was simply «no». No help, no compromise, nothing. So, I bought it on a different site cheaper and they lost me forever. Although considering they are in a business that is quickly becoming an online and rental only business I highly doubt they will be around too much longer. Blockbuster anyone?
Also, when a customer comes in, it is probably a good idea to greet them and not lean up against the counter playing with you cell phone and simply saying «sorry, not on shift» when asked a question. Really? C’mon guys, if you aren’t on the clock, don’t stand behind the counter.

It’s a small store. But good service. They know their stuff, pretty well. Never really had a problem here. But it’s clean, and close to great foods. Just hard to find parking!

Good customer service. They let me bring my puppy in which gets points. Issue I have is the companies pricing on used games. Trade ins included. They really screw you on that stuff. I will stick to burning backup games. Sorry. Not one for spending 40.00 on a 9 month old used copy of Black Ops.

Great store. The clerk was very knowledgable and not pushy re: trading games in. Even had to change my mind last minute and he was able to void my gift card as I needed, no problem.
However, they always go too fast when telling you how much each game is worth. Do they not realize that it makes the customer feel like they could be easily scammed out of a ton of money? Other than that, I approve.

So… it’s Gamestop… again.
My first visit to this location was a mixed bag of mostly bad things. First, when I inquired about the store having the game I was looking for in stock, the clerk couldn’t even help me look on the shelf since he had never even heard of the game I was talking about. Strike one. Second, I asked a different clerk about some information on one of the games I was looking at in the store… he couldn’t tell me a single thing about it. Strike two. Finally, I asked a THIRD clerk if he knew if they had any new or used Xbox 360 wired controllers. He directed me to the wall of new «Gamestop» branded control peripherals; there weren’t any used controllers or official Microsoft products though, so I declined. But, as he was checking me out, I noticed the WALL OF NEW AND USED OFFICIAL XBOX 360 CONTROLLERS HANGING BEHIND HIM AT THE DESK. I hesitated in saying anything, hoping he would notice and point them out to me. No dice. Strike three. (I actually ended up pointing them out to him after he had checked me out in hopes that he would get a better grip on where things are in the store). I won’t even mention how I had to help a customer find the game he was looking for when one of the clerks couldn’t find it on the shelf. Seriously, this guy looked on the shelf, looked on the computer and confirmed he had it, and then wondered why he couldn’t find it. He was looking on the wrong shelf! I took pity on the customer and spoke up to show him where the game was.
All in all, I never go to any Gamestop for the service anyway and this location turns out to be no exception. The only good thing is that this store does have a better-​than-​normal selection of used games. If you are like me and don’t own any next gen consoles, then the vast majority of the store and the knowledge of the associates will be of no use to you. As usual, be prepared to be hit up for opening a Gamestop card account (at the cost of $ 15).