Emser Tile

Horrible customer service. We were in there for 30
mins and no one came to ask if we needed help or anything!

If I could they would have negative or zero stars!
Buyer beware! they have a no return/​refund policy that totally surprised us. Bought a bag of non sanded grout and wasn’t sure if the color was close to what we needed (wasn’t) but since I was out and at Emser, I purchased the bag.
Tried to return it and they flat out refused to refund our money… NO WHERE on the receipt does it say all «sales are final» but does have a «subject to a 25% restocking fee» which I was very willing to pay as they have overhead costs and it can be a hassle to restock…
Basically they said sorry. no refund at all under any circumstances. Granted it was a total of $ 18 dollars which is not a big deal, but in principle is HUGE!
Being in real estate, our customers ask us about tile referrals and have sent many to Emser… never again and in fact will make sure that they avoid!
What a shame…