Daly’s Paint & Decorating

I love this place. They knew exactly what I needed for my cedar siding, and the recommended products are much better than what I originally tried from Lowes. I think they have a better understanding of what works in the super wet PNW.

I sent some customers in to pick the opacity of stain they wanted on their heavily weathered cedar shingles. Larry took the time over multiple visits to tweak the formula until the perfect opacity was reached! This is something I typically had to do with the customer, and it took huge amounts of time– Running back to Daly’s to grab additional product, prepare my mixture, then apply the test sample, cleanup, etc. Larry saved me dozens of hours and left my customers with a solution better than what I could have created myself!

Daly’s products rock! I just finished up repeating part of my hardwood floor (from a leaky dishwasher grrr). I used Floorfin since that is what I have on the rest of the floor throughout the house. I also use Profin satin on every woodworking project I have done (including our kitchen cabinets). Just wanted to say thanks for the help and the great products you have provided over the years.

I will echo several other customer’s comments about poor customer service. I live close by and occasionally purchase paint or stain products at this store. Each time, I hope that I will receive better service but end up being disappointed. This poor service is reflected in not having enough employees to wait on customers, and an overall unfriendly attitude by everyone who works there.
When I went to the store recently to purchase some products, there was a line of people waiting. You could tell by the customer’s expressions they had been waiting too long. The machine in the store that allows customers to pull a number while waiting was not working. When one customer pointed out that it wasn’t working, an employee acted surprised and very annoyed. I continued to wait to be helped for another 10 minutes. No big deal. A few days later, I went back to the store to return two items which I found were overpriced. Again, there was a long line. I decided to wait it out. A customer who had been waiting before me commented that they really need to hire more employees. Over 15 minutes later, I was helped. This was just for a simple return. I appreciate the knowledge of the employees. But, it is equally important that customers are treated respectfully and helped in a timely manner. I hope that management will take notice and improve their customer service. Next time, I am going to shop elsewhere.

I ordered wallpaper two weeks ago and was promised, and paid extra for, 3 day delivery. The day it was to have arrived I called to check status and was told it was backordered because the manufacturer didn’t tell them and would ship the following Monday. Called to check status and was told would ship maybe Wednesday. Now have a mad client who I promised project install per Daly’s delivery promise. Daly’s is horrible at communicating, can’t deliver on their word and will not get my business again.

We have shopped at Daly’s Paint & Decorating for the twenty years we have lived in Seattle. The employees behind the paint counter have always been knowledgeable and helpful, assisting us with everything from exterior house paint to wood stains on custom furniture.
This January we did some extensive remodeling and back to Daly’s I went. Richard and Lyndsey in the Wallpaper department were incredibly helpful in finding and ordering a British wallpaper for me, calculating the amount needed, and providing me with the name of gifted installer. I also purchased all of the kitchen cabinet hardware at Daly’s after an exhaustive search all over the city for a style I liked.

The customer service is truly horrible. No-​one else in the store and yet neither sales person greeted me or approached me. After a couple of uncomfortable minutes the man grudgingly asked if he could help.
Last time we painted our house I came here for paint and swore never to go again. 10 years later I thought the service would have improved. Not so!
I have read other comments and see they get dinged time and again for their horrible attitude. In this day and age there is no reason to give these people the time of day, let alone our money. Avoid them!

I have lived in the neighborhood 24 years, painted several times and remodeled once. Sometimes I forgot the ICY reception I had last time and walk in. Yesterday I came in to look at wall paper. I was there 15 minutes and no one looked up from what they were doing. I felt like a ghost in one of those Myazaki animation movies. Not a BLINK, nod or hello from any staff member.
Job description for potential Daly’s employee– don’t acknowledge and if asked asked for help by the customer walk slowly, look down and speak slowly and with great effort as you are being put out.
The second star is for the ease of self service looking through books. If you want to be left alone– it’s your place. Perhaps if you are a high end faux finish painter or a decorate already know to Richard this is your place. Everyone else– you don’t deserve the effort. Just turn it into a designer only space.

Simply Terrible. Everytime I decide to give Dalys another shot, they continue to let me down, un acknkwledged for 15 min. waste my time, and I leave saying I’ll never go back. From their complete disreguard for the customer, the stupid number system that leaves you. feeling like a sheep, their cluessness of how many people are waiting. They never have enough staff. Always a rude employee that acts like you are putting them out. Always an issue with something. Over an hr wait to get paint. They must have one guy tinting in the back. Absolutely disgraceful! Its worse than home depot or lowes. Every other paint store gets me in and out because they understand what it takes and value my business. This is the final time I will go to Dalys. They just dont get it!

Thank God this is not your average paint store. I’ve been coming here since 1995 with all kinds of problems: They have identified difficult situations involving exterior paint peeling (my house needed more roof vents and I had to strip the paint down to the wood before repainting), matching a botched kitchen cabinet stain (17 years after it was first applied), and figuring out how to seal a difficult substrate not normally sealed (my work desk). I’ve never been treated rudely, rather I have experienced the complete opposite.
And there’s a new guy in the decorating department (well, new for me anyway). He is great with color. Recently he helped me pick a bolder hue for the exterior and I have gotten tons of compliments on it.
I’m willing to pay a little more because I have seen what cheap paint looks like (immediately after and years later) — not to mention what its like to paint with the cheaper «watered down» competition. You will never get customer service like this from Sherwin Williams or Home Depot.

We have used Daly’s for the last few years during our long DIY remodel. The paint at Daly’s is beautiful. The real pearl there however, is Richard, an interior designer and color guru. He has helped me with everything from my wood floors to the color of my laundry room. He goes the extra mile to find the color that works, has a great eye and is always happy to help. I highly recommend Daly’s.

We purchased our home 2 years ago, it’s an older home with many cosmetic problems. Which is good news, these are the problems that are easy to fix, it’s just time & money. So new paint, light fixtures, rugs, etc…, etc… I’ve used Daly’s for interior painting, wall paper and rugs. Daly’s is expensive but you get what you pay for.
Our latest project is painting the exterior. Our painter didn’t like the colors we choose and advised us to make an appointment with Daly’s exterior designer Mr. Randy Hillam. It was worth every penny! Randy came out to our home and spent 90 minutes with us. His knowledge of color to size ratio, finishes with various trim started the path for new ideas. Out painter approved and we’re lined up for our next project. Older homes are beautiful with period details, but they need maintenance and refurbishing. We’re up for the challenge and grateful we have Daly’s to assist us in the process.

I had a great experience with Daly’s! I just bought a condo and the inspector recommended that I go to Daly’s to figure out how to reseal the decks. They were super helpful and were able to understand the mystery substance that currently barely covers the decks. They also gave me info on about how long it would take to complete and gave me a list of contractors to help me out. Two specific contractors were recommended based on the job. I really appreciated that they listened and gave me a ton of information regarding what I am trying to do! Big box stores can suck it. I’m talking to you Home Depot.

I am a painting contractor in Seattle. This was the first store I bought paint from for my projects in Madrona and Wallingford in the early 90’s. I bought Ameritone Y500 from Bill Davis. Y500 is no longer around but I still buy from Bill. Daly’s is know for their superior wood finish products:
Benite
Profin
I know there are some complaints about waiting. but there is a reason this place is always busy. everybody shops here.

I was most impressed with Larry’s care of our stain choice. It was simply unreal! We left him our sample, he primed it and we came back the next day. He spent about an hour with us carefully choosing various stains to match our paint color. He had great opinions and was just unbelievably knowedgeable about the product. When we asked him how to stain this amazing new door he took great care. When we got scared about this and decided on the spot to have it done professionally, he showed us their referral sheet and pointed out several on the list who would work well with our «one off» needs. We called several on the list, one did the work to perfection and it is simply beautiful. I can’t recommend them more highly. Thanks, Dalys! I don’t know what we would have done without your expertise. Our vanity barn door is a smashing success in our remodeled condo. You rock!
P. S. We waited while he helped a couple and their contractor match stains to countertops. This is definately a common experience for many folks.

I had a really bad customer service experience here a while ago, centered around one person in particular (most likely the same young woman with brown hair mentioned in other reviews). I recently found out she no longer works there, so I think it may be safe to get back in the water. Since she’s no longer there, since everyone else seemed pretty good, I’ll try ‘em out again. I already know the products are great, and maybe I won’t have to drive an extra 20 minutes each way to go to Daly’s-Bellevue, though I may still choose to, because of the great customer service there.

I got off work at 5:30 on Friday and rushed to Daly’s to pick up some paint for a vanity I wanted to refinish this weekend, traffic was slow I got there at 5:58. Here was my greeting.
«You have one minute, What do you want?»
«Can you mix me some paint»
«NO»
If you look below at all of the 1 Star reviews pretty much everybody that has had a bad experience has had it with the young girl with the brown hair. I own 2 stores, I have never turned away a customer, I have even unlocked the doors after closing to help a customer. I don’t care if she knows more than anybody else in the store, she should be fired. A business cannot afford such poor customer service these days. She must be the owner’s daughter. I’ll be shopping somewhere else, you should too.

I am having cabinet doors stained and finished by a pro– he sent me there to pick my stain. I showed up with nothing but a piece of wood and an idea of what I wanted– I came unprepared as far as samples go and was essentially asking them to color match something I could only see in my head. Sarah was great and super helpful. I received instant service and she spent an hour trying different dye/​stain combinations– even mixing me a special blend of both. All this cost me absolutely nothing. While I was there I watched one of the other workers helping another (very difficult) customer who clearly was either mildly retarded or half deaf. He was super nice to her and she too left with what she needed.
Certainly not service you would ever receive at Lowes or Home Depot.

I had never even heard of Daly’s until my grandfather was talking about getting some more «Ben Matt’e» (Benmatte [silent ‘e’]) for his home. The people are very down to earth and a wealth of information! It’s a great to know that I can call ahead and find out exactly what I need to bring with me so that I can save time and gas (don’t you hate going somewhere and being unprepared?). The staff are always friendly and I often find myself chatting with them when it’s slow because they always have something to say! Daly’s is a great place to go for info, and funny thing is, not just about wood stain stuff. I can also go there, find out about motorcycles, cars, photography, etc. These guys (and gals) are so knowledgeable! The only bad thing is waiting to helped and seeing someone gabbing on their phone at the counter. It’s like ‘hey, I’m ready to be helped! That guy is not. Shoo him out of line!‘
daly’s, you are awesome. Don’t let the nay-​sayers get you down!
Now if only you brought back January sales like my grandpa talked about!

I love to support an old, locally-​owned business and I have fond memories of going to Daly’s back in the 80’s with my dad.
This place however has poor enough customer service that I will never give them my business. There are too many other locally owned paint shops around town to waste any time at Dalys. I’ll give my business to The Color Store on Madison instead.